Lost access to important Figma design files — pages not found

Hey ​@Max Kulik - apologies if this is causing problems and delaying your work. Just to confirm:

• You previously had access to the files; you can no longer access or find them.

Can you verify a couple of things for me?

• What date were you last able to access the file / when did you notice you could no longer access them?
• Did you own the files yourself, or did someone else? I want to double check because that wasn’t quite clear for me because you mentioned:

I can provide the email address connected to the account, screenshots, billing details, or any other verification information if needed.

Can you give me the team name that these files lived under?

Also - just as a side note: I removed the links from the public post to protect them from any bad actors that may want to try and access them.

Hi ​@ksn 

Thank you for your reply.

To confirm: yes, I previously had access to these files, but now I can no longer open them or find them.

I noticed the issue on Monday, May 25, 2026, when I sat down to work and tried to open both files. The links showed that the pages/files could not be found.

I am the owner of these files. I did not intentionally delete them, move them, or remove access.

I also tried checking from my other email accounts. I have three emails that could potentially be connected to Figma access, but the files cannot be found or opened from any of them. It looks like the files themselves are no longer accessible, not just an issue with one specific email account.

Regarding the team/workspace name: unfortunately, I don’t remember the exact name. Possible names could be:

maxkulik
maxkulik.com
BC.GAME
BG.GAME_new format

The two files are very important for my work, so I would really appreciate it if you could check what happened to them: whether they were deleted, moved, affected by a workspace/team issue, or became unavailable because of a permission problem.

Please let me know if you need me to provide my email addresses privately for verification.

Best regards,
Max

Hey ​@Max Kulik - thank you for providing this info.  I’ve been doing some preliminary searches, and having your email addresses would help immensely.

I’ll reach out to you via PM to get that info. Thank you again for your patience!

What address should you write to me? ​@ksn 

I'm waiting for an answer ​@ksn 

Hey ​@Max Kulik - so sorry for the delay. I just sent you a PM with more information, but wanted to make sure I covered all of my bases by updating here as well.

You should have received an email just now (ticket #1937785). Please let me know if you did not receive it.