Refund request

Hi ​@jiminfly, welcome to the Figma Forum, and thanks for reaching out. 

I can see that you're currently on a Professional plan, and I understand that you believed your subscription had already been canceled, but a charge was still processed.

As we’re unable to handle billing issues directly in the forum, I've gone ahead and created a support ticket for you so the team can take a closer look at the charge and review your refund request. Your ticket number is #1938826.

In the meantime, you can follow the steps below to cancel your plan (if you haven’t already) to help prevent any further charges while your request is being reviewed:

1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
2. Click Admin.
3. Select the Settings tab.
4. In the Plan section, click Cancel plan.
5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

You can find more details on how to manage your subscription as well as our refund policy here:

Downgrade or cancel your plan

Hope this helps and appreciate your patience while the team reviews your request 🙏🏻​​​​​​​