I thought I had canceled my subscription, but the amount just now has been paid.
I didn't use the app. Can I get a full refund?
Refund request
Hi
I can see that you're currently on a Professional plan, and I understand that you believed your subscription had already been canceled, but a charge was still processed.
As we’re unable to handle billing issues directly in the forum, I've gone ahead and created a support ticket for you so the team can take a closer look at the charge and review your refund request. Your ticket number is #1938826.
In the meantime, you can follow the steps below to cancel your plan (if you haven’t already) to help prevent any further charges while your request is being reviewed:
- Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
- Click Admin.
- Select the Settings tab.
- In the Plan section, click Cancel plan.
- Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.
You can find more details on how to manage your subscription as well as our refund policy here:
Hope this helps and appreciate your patience while the team reviews your request 🙏🏻
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