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Question

Unable to contact someone to addres carges issues

  • May 27, 2026
  • 3 replies
  • 32 views

Alejandro Fajardo

Hello. my bank account is being charge however I do not recall making any subscription and I do not have any account. I tried to reach and contact for supportbut no one got back to me. Please help!!

3 replies

Celyn_L
Figmate
  • Figmate
  • May 28, 2026

Hi ​@Alejandro Fajardo, Celyn from Figma Community Support here.

Thanks for reaching out, and sorry to hear about the unexpected charge and the difficulty getting through to support.

Could you please share your support ticket number if you have one? Alternatively, feel free to DM me the email address you used to contact support (or the email that may be associated with the charge), and I’ll help take a closer look from there.

Thanks!


Alejandro Fajardo

Hello, I do not know which email is associated to the charge. I already log in with each email that I own and none of them have a subscription, however I am still getting charge. 

I just DM you my emails addresses


Celyn_L
Figmate
  • Figmate
  • June 2, 2026

Thanks ​@Alejandro Fajardo, I’ll continue the conversation with you via DM and assist you from there.