So basically I had a massive file with all my portfolio work on it. I upgraded for a month on figma to be able to use some things on it and realised I dont really use anything on it to justify paying monthly. So when I went back to the free figma version I am not missing some of my figma files...
Question
My whole portfolio figma file is missing...
Hey Jack, thanks for reaching out! Sorry to hear you're having trouble finding your portfolio file.
One thing worth noting is that downgrading to the Starter plan shouldn't delete your files. However, if your team exceeds the Starter plan file limits, some files may become locked and unavailable for editing until you're back within the limit. You can learn more about Starter plan limits when you downgrade your plan here.
A couple of things worth checking first:
- Have you checked the Trash to see if the file may have been accidentally deleted?
- Are you signed into the same Figma account that originally owned the file? If you have multiple accounts, you can switch between them from the top-left or top-right corner of the file browser.
If you're still unable to locate the file after checking those, I've sent you a DM so we can continue investigating further. Thanks!
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