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Report a Problem

Experiencing issues? Report them.

  • 3,013 Topics
  • 7,932 Replies
3013 Topics
Ella_Forte1
Ella_Forte1
asked in Report a Problem
Copied and pasted elements from version history breaks components

Hi, following the recently launched feature that allow us to copy/paste some elements directly from the version history, I found a very annoying bug: When I copy a frame that includes instances, and paste it onto the current version, the frame turns out to be blank, and the instance detached. The only way for me to preserve the design is to do it the “old way” by duplicating the history into another file and then copy/paste from here. Which is quite counterproductive with the new feature :/. Did anyone else encounter a similar issue?

10955
djv
Figmate
J
Jerwin_Lallen
asked in Report a Problem
Can't scroll if `While Pressing` is in action

Hi, I need recommendations or any workaround. I am currently working on a mobile prototype. I have a scrollable container, and each of the components inside have a While Pressing action. Now, the problem is when I try to scroll, the While Pressing disrupts the scrolling. Thanks.

2553
J
Figmate
Scott_Robinson
Scott_Robinson
asked in Report a Problem
Newly created Variables in a group are shown in a duplicate group of the same name

I’ve spent a long time translating a colours in my design system into variable. Now for some reason I can no longer create a variable in a group for example Moss / 300 If I trying to create a new variable in this group it will create a duplicate of that group. There is no way of creating a variable in any previously created group without it creating a duplicate. Has anyone else noticed this bug and found a solution?

3532
Scott_Robinson
Svenson
Svenson
asked in Report a Problem
Instance swapping a scaled nested component resets the rounded corners and stroke sizes

Hey community! Following use case: I have several illustration components. Instances of these illustration components are used within various other main components. Depending on the context and requirements of the parent component, I scale the illustration instances differently using the scale tool. When I perform an instance swap of an illustration within a parent component, any scaled values like rounded corners and stroke sizes are reset to their default values. This issue does not occur when the illustration instance is used directly (not nested within another component) and then swapped. My attempts to resolve the issue: I tried converting the separate illustration components into variants to see if that would maintain the scaled values upon swapping, but the problem remains. Overriding the strokes and rounded corners manually for each instance is not feasible. Given the number of adjustments needed across all illustrations, this approach won’t scale (pun intended). A simplifi

2370
Svenson
Canapini_Ray_NYC-MRM
Canapini_Ray_NYC-MRM
asked in Report a Problem
Error while merging library branch

I encounter the following error when attempting to merge a branch into a library file.

1731
Celine_
Figmate
H
Holmstrand
asked in Report a Problem
Advanced check list - #count not working

Im trying to get my advanced check list to work but im having an issue with the #count and #total. As you see in the pictures, I have set the condition to if #conunt==#total, change the variable in the component Alla (checkbox) to “Checked”. But when the #counter hits 6, the component dosnt change to the “Checked” state. I have checked the spelling, and its correct. I have also connected all the variables. Is there something im missing? Im not a programmer but i undersand the logic, so you should see me more as a nuub 🙂

4775
Shaul_Vainblat
carin.wave
carin.wave
asked in Report a Problem
Some texts are not showing in components (only numbers and special charaters are visible)

The text in the component often fails to display properly for unknown reasons. The same problem occurs when tested on different device. It has been found that when an account without editing permissions accesses the file, the missing text will not appear no matter what. However, when an account with editing permissions clicks on the missing text, it will appear. This issue has caused me a lot of trouble during presentation and collaborations. People who don’t have edit permission can’t do anything when this issue occurs. The way your team suggested before, “use [regenerate all instances]” doesn’t work out to them neither. I’m really stressful with this bug for 2 years.

2090
carin.wave
I
Ignacio_Rafael_Barbano_Panisel
asked in Report a Problem
Unable to load font variant for a specific font

I’m workig on Typescale Garden Import Tool, specifically on my plugin’s font import. I’ve found a couple fonts like Space Grotestk SemiBold This is the format of all font variants I’m requesting (they all work but SemiBold) {"family":"Space Grotesk","style":"Light"} {"family":"Space Grotesk","style":"Regular"} {"family":"Space Grotesk","style":"Medium"} {"family":"Space Grotesk","style":"SemiBold"} {"family":"Space Grotesk","style":"Bold"} This is the load error when calling The font "Space Grotesk SemiBold" could not be loaded This is the error when trying to create the text style for the font that failed in set_fontName: Cannot use unloaded font "Space Grotesk SemiBold". Please call figma.loadFontAsync({ family: "Space Grotesk", style: "SemiBold" }) and await the returned promise first." The code for the plugin is available here at it’s monorepo under the plugin folderGitHub Thanks for your support, Best regards!

1970
I
richy
richyNew Participant
asked in Report a Problem
Running into "File out of memory" while resolving conflicts

Hi! As of lately I run into memory usage issue when trying to update branches from main. The resource usage overlay shows a number around 0.3 G, which is well below the 60% of 2.0 G threshold, so working with the file didn’t trigger any memory warnings so far. But when working in a branch and trying to update from main, I recently started to run into warnings while going through the “resolve conflicts” dialog. It starts with the yellow warning banner, with every resolved conflict the shown memory usage % increases, the banner becomes red and ultimately I get to see the “File out of memory” message and can’t continue. I wonder if this is just a temporary limitation/bug of the beta or if it would be advisable for the future to keep files well below the 0.3 G to use the branching feature. Anyway, hope this helps, thank you!

611245
Olivier_Boulais
A
Asish_Bharadwaj
asked in Report a Problem
Firefox integration

Figma isn’t working on firefox. It worked well until yesterday. Today when I tried opening, immediately after loading the entire system hangs. No keyboard/mouse inputs work. I had to force shutdown my system. Re checked with my team mates. This problem only occurs in Firefox. Figma is working well in other browsers such as Chrome, Brave, etc.

1790
A
A
Alex_R
asked in Report a Problem
Mouse interactions don't fire while mouse is held down

This topic is also addressed in this thread, but there were no responses to it. In my scenario, if the mouse is being held down, the mouse leave event doesn’t fire. I’ve wired up a basic component that illustrates this- the orange box changes to red when mouse down fires, and the resulting red box should change to purple on mouse leave (or orange on mouse up). However, the box does not change to purple until I stop holding down my mouse. Here is the prototype and a video of the resulting interaction: I’ve tested this type of interaction using raw JS in an empty webpage, and Figma does not behave in a consistent way: the mouseleave JS event still fires even while the mouse is held down. I haven’t tried this with other Figma mouse interactions, but the OP of the thread I mentioned earlier seems to indicate that none of the mouse events properly fire while the mouse is held down. This is holding back my prototype and I can’t find any documentation that would indicate that this is the

3106
A
Leon12
Leon12
asked in Report a Problem
Can't input words sometimes

sometimes meet 1 or 2 times in one day when input chinese words with sougou input app

980
Leon12
ssnoww
ssnowwNew Participant
asked in Report a Problem
Importing SVG Icon but the outline is missing

the video will explain itself, please help. thank you.

1652
ssnoww
Shrivathsan_G_R
Shrivathsan_G_R
asked in Report a Problem
⚠️ Dev-mode seat issue on Org plan 🚧

If you’ve enabled the developer mode seat, granting view access to the respective email ID should allow users to access the code format in Figma. However, even if you have a full seat enabled in view mode, the code snippet in developer mode remains invisible, posing a problem, Check below screen shots fore reference: Yameen 👓 has full seat yet cannot see Code in dev mode The User has View access and also have Full seat Permission is provided to user

5293
Gayani_S
Figmate
grant.blakeman
grant.blakeman
asked in Report a Problem
Duplicating a Widget should re-render

We ran into an issue building out a widget: duplicating it on the artboard does not seem to cause it to run a render cycle. The duplicated widget matches the original (including state data). Our widget displays information based on the other instances of the same widget on the artboard (counts, etc.), so all of that information is inaccurate after duplication until a user interacts with one of the widget instances. Are we missing a way to force a render cycle on duplication?

7244
Chris_Miller
Z
Zheng_Lu
asked in Report a Problem
Nested component not working properly after swapping

Hi everyone, I have a question that needs your help, please see the problem description below. Thanks and I really appreciate your help! Context: The Icon container is the first component with size variant and instance swap property, while the Icon button is the second component that refers to the Icon container component with additional properties. Problem: There seems to be an issue with the icon button instance as it is not retaining the correct color after swapping the instance. Although it worked initially in some cases, after making a few changes such as 1. swapping the icon, 2. changing the size, 3. type, and 4. toggling between different states, it stopped functioning properly. Please see the example below for reference: Figma file you can find it here: **Notes: ** The icon layers have been cleaned up.(same layer name, structure and setup)

3616
B
deletedlc
deletedlc
asked in Report a Problem
Some interactions in master component won't apply to its instances

As shown in the screenshot above, this master component has 4 different states - requests of 4 different dollar amounts can be sent depending on the user’s selection; additionally, for each of these 4 different states, the X button in the top right corner is set to on click > close overlay (see below). Other than that, as you can see, when clicking on the respective options, this component is supposed to switch to a specific state with a certain option highlighted; all state switching interactions are triggered by on click, the same as the close overlay of the X button in the top right corner. Now, I have published this file and added an instance of this “request fund” component in another file. I set this “request fund” instance to be an overlay that shows up when one element in a frame is clicked on. After the overlay is displayed as I click on the trigger element, I found that for this “request fund” instance, the switching between states with different options highlighted work

3371
deletedlc
Oleg_Stepanov
Oleg_Stepanov
asked in Report a Problem
In "Recents" tab I can see files from my other accounts

I use 3 Figma accounts, and while I’m working in one of these accounts I can see files from 2 other accounts in the Recents tab. It’s very unsafe behavior. I’m sure that in every particular account I must see only those files, I have access to as a viewer/editor.

5761
J
Figmate
alexsushkov
alexsushkov
asked in Report a Problem
Links for Text component in widgets don't work in developer mode

I use the href parameter for the Text component in my widget. Links are clickable and everything is fine in editor mode as opposed to developer mode. Developers just can select the whole widget, and this’s it. I assume that links should work in all modes?

2283
tank666
shijia.me
shijia.meNew Participant
asked in Report a Problem
Why Function("return this")() is undefined?

Bug here if code.js of figma plugin includes Function(return this)(), its value is undefined? It seems like a bug ONLY since 2022.7.14 🤔 this is my code (removed extraneous code) let freeSelf = typeof self === 'object' && self && self.Object === Object && self; let root = freeGlobal_default || freeSelf || Function('return this')(); console.log('Function("return this")()', Function('return this')(), Function); // console here let root_default = root; let Symbol2 = root_default.Symbol; // oops, bug here Reproducible code Add these two lines of code to the webpack-react plugin demo to reproduce.

6724
cihad
S
steven21
asked in Report a Problem
Two factor auth not sending the SMS message when publishing a Plugin

It seems like there’s a bug in the two factor auth functionality, I’m not getting the SMS message on my phone, it does not work from the browser, neither from the macOs app。 The phone number looks like this: +86 18888888888

1010
S
P
Prakhar_Tandon
asked in Report a Problem
StackBlitz SDK issues with Plugins

Hey community, I’m trying to integrate StackBlitz’s SDK for generating sandboxes on the fly from my Figma plugin, but I’m facing a strange issue. I’m being redirected to the sandbox, but the code is missing, so probably the “body” isn’t reaching StackBlitz. I reached out to the StackBlitz team as well, it’s all good from their side & works from browsers so most probably it’s Figma App which is stripping the request from the SDK for some reason. What’s even weirder is I can’t see any network request being sent to the endpoint. The steps I’m following are listed here: Creating projects with the SDK | StackBlitz Docs

2584
P
MariannaPiacesi
MariannaPiacesi
asked in Report a Problem
Component bug when adding it to a project

Hi everyone. I have designers with some problems using the components of our library. The component preview is correct, but when they add the component to their project the visual changes with the default states or random states and sizes. For example, a simple toolbar component with misaligned elements and wrong sizes applied (the original component in the library is correct): The preview of the same toolbar applied for other designers: We don’t know if this is a bug, but seems to be and it happens with a certain frequency. Any ideas about what could be the issue? Thanks in advance.

8525
Gayani_S
Figmate
Benny_Stuhler
Benny_Stuhler
asked in Report a Problem
Auto animate on hover buggy

Hey, i noticed that my mouse needs to rest for a second before the auto animation on hover works properly. Check the video for more information. Do i need to change something in my settings? Is anybody else experiencing this problem? I’m using the desktop app for macOS.

3356
Benny_Stuhler
aparnell-intapp
aparnell-intapp
asked in Report a Problem
Cloning an instance node doesn't create a separate instance

In an internal plugin I’m building I was using .clone() on an instance node to make multiple instances, but then when I would try to manually change properties on one instance in Figma, all of the other clones would have that property change too. Further inspection revealed that all of the cloned instances have the same node id. In the mean time I can work around this by creating new instances of the main component, but I’ll also have to set the overrides I was trying to preserve by cloning an existing instance.

2794
tank666
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