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If I click on a prototype link, in prototype mode, it highlights a stronger blue colour. I then want to paste and replace (which to my mind should be CMD + SHFT + OPT + V) but instead use weird shortcut CMD + SHFT + R and...absolutely nothing happens… I can paste (CMD+V) but cannot paste to replace in Figma any way - is this a bug?

Why can’t i access my old files on figma? It keeps showing me access not granted and for some others it is showing me this is an unassigned draft file, ask admin to move it into a different project, but i am the admin and the only one who has access to the project. How do fix this ?

At some unspecified moment, Figma either duplicates variables or restores them from previous versions. At the same time, the variable name in one group is repeated, which contradicts the very requirements for the variable name: it is impossible to manually set the same name for two different variables in one group.To manage and create variables, we use a plugin: https://www.figma.com/community/plugin/1349415326086996463

Hello the community.I have a problem on a button I would like have a click navigate to a frame 1 and a mouse down with delay (long press) interaction navigate to a frame 2.Independendly they do the job but when I have it together only the mouse down work. Anyone have the answer?  

However, I am now encountering an error stating in these logins ([redacted by forum admin/moderator to remove PII]) : "Our last attempted charge was unsuccessful. Please update your payment method. File editing will be locked after 3 failed attempts,"Payment was completed and Despite receiving the invoice and completing the payment, I am seeing this message, which suggests an issue with the payment processing. I’ve confirmed that the payment was successfully completed, but the error persists today ( 28/01/2025)Could you please assist in resolving this issue as soon as possible? I’d appreciate it if you could verify the status of my payment and ensure that my account is updated accordingly.Invoice Number: [redacted by forum admin/moderator to remove PII]Date of issue December 27, 2024Date paid January 9, 2025 (For 3 Seats)Note: Attached Invoice and Receipt for referenceThank you for your help, and I look forward to your response.

I have several issues with my library and as I don’t expect any solutions here I wanted to drop them as I see forums flooded with issues concerning libraries and components – so I hope this raises awareness for these problems at Figma.I tried to hide components from publishing – this is only working for some and for others not for no comprehensible reason (yes, I checked if all properties are used within the component as I know this can cause issues). The library does NOT deflect the structure I have in the source file, e.g. naming conventions of pages or on which page components are sitting  Random updates: I update the library and 2 seconds later it shows me again that there are updates for changes I allegedly made minutes or even hours ago, in the source file as well as in the files I added the library to – feels just very buggy When I add new components I am sometimes not offered to update the library. I experience these behaviours for weeks now and I’m slowly sick of it. I need to

I encountered an issue that the prototype always resets the scroll position when navigating to a different page even though I had unchecked that setting. The weird thing is that after the 1st click, this issue didn’t happen again when I was navigating in between pages. 

I have a problem where some external people are unable to view the Figma Present files, and some can. I have created my document and choose ‘present’: I then choose ‘share presentation’ and have selected ‘ANYONE’ can view without password… I have tested this locally on various machines, and various browsers and it works fine. I have also tested in incognito mode - again works fine for me… However, various recipients are seeing the following error, saying the page can not be found: Any ideas how to solve this problem? It’s rather embarresing and frustrating when sharing a pitch deck that is a lottery on who can see it. 

I’ve been working on a Figma Slides file for over a week.  Suddenly received the “Something went wrong” message.  Error ID: ec3298327afa47ccb876d5eb8d07b610I’ve tried restoring the file to different version histories up to a day ago and get the same error. Because of the error I can’t seem to access the file at all.

Dear Figma Support,I recently noticed an extra charge on our Figma billing for a user who left our Team two years ago.This user should not be on our account anymore, so we don’t understand why we are still being charged. This charge appears to be associated with a former employee,Name: Poulamiguhathakurata.As Poulami guhathakurata is no longer employed by our Team, we believe this charge is in error. We request that you investigate this matter and provide the following:Explanation of the charge: Please provide an explanation for the charge, including reason for the continued billing, May be it is a issue in figma.Instructions for account cancellation: If the account is still active, please provide clear instructions on how to delete the account and prevent future charges. I appreciate your prompt attention to this matter.Please review this issue and let us know how to remove the charge and get a refund.Looking forward to your prompt response.Best regards,Amit Roy

The web version of Googl Chrome (Version 128.0.6613.138) does not load fonts, I am trying to install FigmaAgent 124.6.5 and it does not open on OS Catalina 10.15? How to solve the problem with fonts in the web version of Figma? 😥

A couple days ago there was a service interruption for single sign-on that led to being kicked off of figma. When the service was restored I signed back in and all my drafts were gone, the projects I added along with the files under that project that were associated with our team are also gone. I have a presentation link that still works so I’m hoping the project is still somewhere, but how do I get access to it again?

If you set the background color of the page and then check the “Include in Export” checkbox to export in PDF format, the background color of the PDF will always be white. This is a bit difficult to use as a document.

I was supposed to pay an invoice on January 23, 2025, for $432, and I have already made the payment. However, it shows that I still owe $5. Could you please clear this balance for me? 

Hello,I’ve tried making payment with two of my credit cards. Both. of them have failed. I’ve contacted the bank and received the response that the “Merchant is trying to do a recurring transaction” and that you are not compliant. It looks like you are non-compliant in India as per the local norms. How do I make the payment and when can you become compliant? Thanks,Vamsee

Original file: Prototype:https://www.figma.com/proto/vuCR14okCPcxhdNY6dQiid/Untitled?node-id=1-6&t=Y2bFZBlxBHrTOfyF-0&scaling=min-zoom&content-scaling=fixed&page-id=0%3A1

why there is no figma ai in my plan? 

I was using Figma on Chrome when an error occurred, and the file didn’t save. Upon checking, I noticed that some file pages were deleted. I tried undoing the changes using Ctrl+Z, but it only worked up to a certain limit. Can you suggest a solution?

Font names containing accented characters do not preview correctly in the font family dropdown.Take “Nysé” for example which is previewed below as “Nys?”.  (Search functionality is preserved thankfully.)

Hi there, I’ve been waiting for the AI features since Nov 18 When I paid for Professional license and Turned on the AI feature in admin panel. Now what I’m supposed to do to get access for AI feature. I’m tired of reading paragraphs that doesn’t help me.Please guide me!Thanks.

When drawing a somehow simple vector network, setting the stroke style of my line to inside causes part of the line to disappear  

HI! I can't open the projects in the desktop application. But everything is working fine in the chrome browser. How is this possible? Help!

When changing the text style font, some fonts don’t work. The icon changes from Ag to T. It happens with random fonts. I tried installing those fonts on my mac and reopening Figma but it still doesn’t work.

Just now, all font styles and shadows disappeared from the main design system as well as from the backup project. Is there any way to restore everything as it was, and why did this happen?

Takes over 10 sec to load a presentation link (with only 15 slides) on browser and in app. Browser shows page unresponsive first then finishes loading. Would be great if it loads faster so we can share the link and viewer can quickly see it without waiting too long or thinking it’s not working.