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Question

Reembolso

  • June 2, 2026
  • 1 reply
  • 17 views

Karen Guimaraes

quero o reembolso da minha assinatura. acabei de fazer e no ato da compra nao fui informada de que era em dólares. cancelei o plano no site e agr aguardo meu reembolso.

1 reply

Tom Reem
Figmate
  • Figmate
  • June 2, 2026

Hi ​@Karen Guimaraes — welcome to Figma Forum, and thanks for reaching out.

We don't currently offer support in Portuguese here, so I'll continue in English — I hope that's okay.

I'm not able to access or share account-specific billing details in this space, but I've opened a request with our Product Support team on your behalf under this case: 1940242. They'll follow up with you directly once they've had a chance to review.

In the meantime, this resource covers how to downgrade your plan to prevent further charges as well as the refund policy: Upgrade or downgrade your plan. For more information on switching your subscription to a different supported currency, have a look at the reply from ​@Junko3 here: Currency selection error.

Please keep an eye on the email inbox tied to your Figma account for their reply.

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