I need my latest invoice

Hi ​@prod.devadmin - thank you for reaching out, and please know we do take these inquiries seriously.

I’ve done some searching on my end using the email address you have associated with your community profile, and did not find any existing support tickets that were created under it.

Do you have any other email addresses your account/org is registered under? If so, please let me know them in a PM.

Hello,

I have a ticket with the ID: #1910823, made by the email “[redacted]” which is an admin in one of the teams under my org. The ticket was made on May 19, and I’m yet to receive ANY communication from Figma support. That’s why I didn’t try to make a ticket again and I’m trying something different, making this topic.

I honestly don’t know how to get help from Figma, so if you can support, I’d highly appreciate it.

Finance really needs the invoice for my latest payment asap.

Thanks

Hi again - apologies that this has continued to be an issue. First, I wanted to note that I redacted your email address to protect your privacy.

Regarding the timeliness of support response, I was able to locate the ticket your noted (#1910823) and check on the status.

From what I see, one of our support agents sent a response to the email address your originally submitted your ticket with (the gmail address) on Monday, June 1 at 4pm US PT. I do acknowledge that this was not timely.

Can you check your email now to see if you’ve received that response? If not, can you check your spam folder?

I will escalate this ticket with the support team again just in case you can’t locate the response to have them resend it to your gmail.