My account email used to be a different one in the past, but since it was a company email and they were changing their domain, I updated the account email with a personal one of mine back in December, 2025. The update went smoothly and I’ve been using this account for all my work since them.
My account has been logged in my computer for quite some time, but today it was logged out, and when I tried to login again, I couldn't remember the password, so I tried resetting it.
The resetting email didn’t came, not even in the spam folder. So I just tried logging in with Google, but it seemed to create a new account, which is weird because I already had the account. And now all the files and workspaces I had disappeared and the account seems to be brand new - I even received a welcoming email. But that’s totally weird, because again, that is the email I already used in my account.
I have some links of works I created and I’m able to access them via link and see the projects, but they are not in my account anymore.
So I need to know what happened and how to access my files again, because right now my account is not showing any of the files neither any of the workspaces I had, but since I can view the projects through the links I have, I know they were not deleted.
I have links to some of the projects, but they’re a small number. I have a bunch of important work in this account that I don’t have links or a backup copy, so I really need to regain access to all my files.
Thank you in advance.
