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Tanmay UX
New Member
June 3, 2026
Question

CANT CANCEL MEMBERSHIP

  • June 3, 2026
  • 1 reply
  • 19 views

I CANT CANCEL MEMBERSHIP PLEASE HELP

    1 reply

    ksn
    Figmate
    Community Support
    June 3, 2026

    Hey ​@Tanmay UX - apologies for any trouble with cancelling your subscription.

    One note: subscriptions are billed on the team level, and not the account level. I also saw that you have already filed a support ticket (#1942145).

    I did some research, and it looks like you had 2 teams in total. One team looks like it had a subscription that was canceled on May 25, which then ended today, June 3.

    I do want to have our support team verify this, so I escalated your existing ticket to be reviewed to confirm this information.

    You should receive a response shortly. Thank you for your patience!