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Hi Figma Support, I accidentally upgraded the wrong team to the Professional plan today and submitted a support request for a refund. This was a mistaken upgrade, and I do not intend to use the Professional plan under this team. I have already taken action to prevent future charges and I plan to subscribe again under the correct team once this issue is resolved. However, I have not received a confirmation email or ticket number, so I’m worried that my support request may not have been received successfully. Could someone from Figma Support please help check whether my request was received, or help escalate this billing issue? This is urgent because it involves an accidental paid subscription and I would like to resolve it as soon as possible before subscribing under the correct team. Thank you.-1

저번달에 플랜 취소를 했는데 이번달에 추가로 결제되었습니다. 환불 요청을 드렸지만 환불을 받을 수 없었습니다. 빠른 시일 내로 환불 처리 부탁드립니다. 

Hi,Everything works fine using grid, but when I close Figma and reopen it, it’s messed iup. The issue gets fixed if I simply duplicate the frame using autolayout grid, the new frame will look perfect, while the old identical one will be broken. The one on the left is broken, the one on the right is correct, it’s simply the duplicate (Alt drag) of the other one, no changes made to it whatsoever.Thanks 

I cancelled my subscription and a week or two after that I was still charged $15.00. I do not see any seats on the professional plan neither I can access the files that I’ve worked on, which means the plan is cancelled. I also cannot find where I can change my billing info not to be charged again.Why am I having these problems? The support team is not responsive. My ticket issue has been submitted almost a week ago.

Hi Good day,My team owner was trying to reactivate our professional plan and erroneously made the plan on the wrong team. I would need urgent help reverting this to the right account because that is where all our team files and folders have lived for the past few years.Please help. 

We had completed a purchase through our vendor and received the “Complete your signup” link via email. However, upon logging in we do not see any “organization admin” functionality and in fact the account type is listed as “Free”.

Estaba actualizando unos textos en mi proyecto de Figma Make y de la nada me eliminó absolutamente todo lo que ya había desarrollado, además no me deja volver a versiones anteriores, practicamente se perdió todo el desarrollo de 3 meses que estuve trabajando. 

Hi team, I received a speaker promo code for Config 2026 from a friend who is presenting at the conference, but I've been running into issues redeeming it for quite some time now. I keep running into blockers. Whenever I enter the code, I receive the following error: "You do not have access to this page. It seems we're having a hard time recognizing your registration code. Please reach out to your Figma contact for assistance."I'm not sure where else to turn at this point. I have already created a support ticket (#1915944) on the 21st but have not heard back from the events team. Now that it is past the 22nd, the deadline for ticket transfers, I'm worried this will cause additional headache. I'd really appreciate any guidance on next steps to get this code activated as soon as possible.Thank you so much for your time and help!

Title:OAuth app with valid client_id returns "doesn't exist" on figma.com/oauth endpoint — private app published to teamDescription:We created a private OAuth app via figma.com/developers/apps, published it to our team (Creative AdBundance), and configured a redirect URI. However, when we try to authorize using the standard OAuth URL:https://www.figma.com/oauth?client_id=8eKIYXCkESoJweas8kHFwX&redirect_uri=https://www.figma.com/oauth/mcp/callback&scope=file_content:read&state=n8n&response_type=codeWe get: "OAuth app with client id 8eKIYXCkESoJweas8kHFwX doesn't exist"The client_id is confirmed correct — it matches exactly what's shown in the OAuth credentials page of our developer dashboard. The app status shows as Private, published to Creative AdBundance.We've tried:Different redirect URIs (our own server + https://www.figma.com/oauth/mcp/callback) Different scope combinations Multiple browsers and incognito mode A second app created by the team Owner — same errorFigm

I have just started using Figma and currently having an issue. My website in Preview does not appear, after publishing, in the Browser as the same version. When I open the live site on a different browser, I see a completely different version of the website. How do I get the live page to remain updated after each publish?

Same issue as the others. Just getting bounced by email support, so figured it’d be worth to put here. Original ticket is #1921872, thanks.

To whom it may concern,I have a student account which I am trying to log into. I have forgot my password, whenever I click the button to email me a password reset link, nothing happens.I am writing this from a temporary account which will be deleted when the issue is solved. This needs to be solved ASAP as I need to produce some crucial designs.Best,Ionut

Figma on macOS; happens when switching from another app/window and directly selecting text inside a nested layer.  Focus another app, e.g. Claude/ChatGPT. Switch to Figma by using Command/Ctrl + double click direct selection to target text inside a nested layer/component. The text caret or text highlight appears in Figma. Start typing. Expected: Typing should edit the selected text in Figma immediately.Actual: Keystrokes go to the previously focused app instead of Figma, even though Figma visually indicates text-edit mode.Frequency: ALWAYS but reproducible only through the direct-select path, not always through normal double-click editing. Video attached.

Hi Figma Support,I'm experiencing an issue where the Figma desktop app fails to launch on my Windows machine. The app shows the Figma logo briefly then closes immediately.System info:OS: Windows 11 (Version 10.0.26200.8457) GPU: AMD Radeon 780M Graphics GPU Driver: 26.5.2 (released 12/05/2026) Figma version: 126.4.10Error from command line: The app crashes with repeated GPU process errors and the following fatal message: FATAL: GPU data manager – GPU process isn't usable. Goodbye.When opening a file, the app shows: "We can't open this file because we're having trouble with WebGL."Workaround I found: The app only launches when using these flags: --disable-gpu --disable-software-rasterizer --no-sandboxHowever, even with these flags, WebGL is unavailable and design files cannot be opened.This issue appeared suddenly — the app was working fine the day before without any changes on my end. I suspect a recent Figma update may have introduced a compatibility issue with AMD Radeon 780M drivers

I can’t find the publish or update website button on this site https://www.figma.com/make/pCqcy9dOBWlK8RdUccRzeD/Gems-Cafe---Bistro?p=f&t=a3c1f5Pf4bkKkNkc-0 this is urgent please help

I have a promblem that has been going on for a few weeks now where I use for example a button that has a while hovering interaction on it. The button comes from a component set where I have different types and sizes of my buttons.I preview the buttons starts acting up and when looking at the prototype tab interactions has been added to the button that was not there before. Example: I add the default button that only has while hovering as interaction. I change the size to medium and the type to outline. When looking at the prototype tab interactions has been stacked and the button is trying to go between the large and medium hover state at the same time.This is super annoying since I can’t trust my preview and needs to explain to customers that it’s bug within figma that causes my design to look crazy. This dosn’t happen all the time but there is something wrong with the interactions and states for me. In the uploaded video you can see that when I do a copy of a component and add it to

Minha conta foi excluída e meus projetos foram juntos mesmo após eu ter passado a propriedade para a conta que deveria ficar com os projetos, conta essa com endereço: [removed PII - DJV 5/22/26]Conta com os projetos que foram excluídos:[removed PII - DJV 5/22/26]

Hi there,I am trying to create webhooks to receive requests when a file is updated but when I send the request, it hangs for 2min and then I see the error:```<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><HTML><HEAD>    <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=UTF-8">    <TITLE>ERROR: The request could not be satisfied</TITLE></HEAD><BODY>    <H1>504 Gateway Timeout ERROR</H1>    <H2>The request could not be satisfied.</H2>    <HR noshade size="1px">    We can't connect to the server for this app or website at this time. There might be too much traffic or a    configuration error. Try again later, or contact the app or website owner.    <BR clear="all">If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.    <BR clear="a

despite articles saying as such, there is no option in my figma make settings / general to clear context. can someone please clear the context on my site at https://trice-disk-70770810.figma.site/ figma link  

Hi there,I am on the Figma Pro plan.Until recently there were two full seats paid annually on our subscription, and I as an admin, was a monthly user. (I have not checked settings in while and don’t understand how I as admin was a monthly rather than an annual user)I have deleted the users on the annual seats, but am not able move myself from a full seat on a monthly plan to a full seat on the annual plan, even though there are currently no annual plan users. Please let me know how I can do this.I also want to know what the amount will be for the annual plan going forward, with just me as one person with an annual seat.Thank you!

I already canceled my subscription, and I can no longer see the subscription status. But you still charged me $30 yesterday.

Hello, My Figma file color profile is set to "Assign to Display P3". The export color profile is set to "P3 (same as file)". But when I export a frame (JPEG or PNG), some colors don't match between the original Figma frame and the exported file (see HSB values from Figma).  Any idea why? And how I could get the exact same colors? Thank you,Axel  

Hello Figma and Support Team, I made a mistake when trying to add new members to my Professional team and need your help please. I already have one Professional Plan team (on an annual subscription), and wanted to buy an additional 8 seats within this plan. However, instead of adding a seat to my existing team, I mistakenly purchased brand new, separate Professional plans (also on an annual subscription). This means I am now paying for 9 independent subscriptions for the same team, and none of them can edit team projects. I would like to transfer the new plans to full seats within the existing original professional account please. I have already emailed Figma Support about this multiple times, however I have not received a response. Please could you either transfer the professional plans to seats within the existing professional plan and I will pay the difference, or refund the plans and allow me to purchase the full seats as normal. Thank you very much for your help. 

Hi,I’ve been using Figma Make without issues, but recently I’ve been repeatedly encountering a “Something went wrong” error.The error keeps showing up consistently, which is blocking me from continuing my workflow.I’ve already tried refreshing the page, but the issue still persists.Has anyone experienced a similar issue?Is there any known fix or workaround?For reference, here is the error ID:713d2f1b-caac-470b-885e-615d932b4fcbThanks!