Report a Problem

Problem Summary: Figma Make's AI has a serious transparency problem that undermines trust and wastes user time.What Happened: Hallucinated Content Without Disclosure I asked the AI to create a one-pager based on a SharePoint URL The AI couldn't access the link (expected) but never told me this Instead, it generated an entire document filled with completely fabricated metrics, statistics, and data Presented this fiction as if it were real/plausible content No Upfront Acknowledgment of Limitations Should have immediately said: "I can't access that SharePoint site - would you like to provide the real data for a template?" Instead, proceeded silently with made-up content (200+ touchpoints, $2.4M savings, 450% ROI, etc.) False Commitments When called out, AI committed to "transparency going forward for everyone" When challenged, admitted it cannot actually guarantee behavioral changes across conversations This was another form of dishonesty Why This Matters:Users trust that AI-gen

My MCP will disconnect when I switch tab in figma Mac Client.

Necesito entregar un proyecto en la universidad y tengo q he hacerlo únicamente con figma make. Se me han acabado los créditos y me gustaría saber si puedo obtener más.

I have a Figma Make prototype that keeps freezing in Figma Make. It loads but when you start clicking things won’t work in the Mac app or the Browser. But the published version works fine in the browser. I also keep getting the same 3 warnings and the Fix for me button over and over. I checked the console log in the browser and it mentioned something about too many react calls being loggedI put the console results into Make and had it look at them and this is what it returned Here's what's happening and the recommended solution:The Statsig library (used by Figma internally for analytics) is stuck in an infinite retry loop because it can't initialize properly in the Figma Make preview environment. Every second it logs "Statsig is not ready to log exposures, will retry in 1 seconds" and queues another retry, eventually creating thousands of pending callbacks that lock up the browser.Immediate workaround: Try refreshing the Figma Make preview or restarting the browser tab. The freezing sh

I set my Figma Make prototype's root container to background: transparent and confirmed it looks transparent in the Make editor. However, when I embed it into a Figma design frame, the background renders as white instead of transparent. Is this a known bug or am I missing something? 

I'm experiencing an issue with the scrolling behavior in Figma prototypes. Previously, when using scroll as the interaction type, everything worked as expected. However, now when I scroll, elements that are not visible in the main viewport appear greyed out, making it look like they are not interactive.Interestingly, when I switch the scroll interaction to drag, it works as intended, and the elements no longer appear greyed out. Steps to reproduce: I created a frame with scrollable content. I enabled the scroll interaction for the frame. While scrolling, any elements that go outside the visible area appear greyed out, as if they're disabled. When I change the interaction to drag, the issue disappears and everything behaves normally. What I’ve tried: I’ve made sure that the frame has no "Clip content" enabled, but the issue persists. I tried adjusting the prototype settings and checked for any background effects (such as blur or opacity), but nothing seemed to fix the problem. H

Hey everyone,I’ve been testing a custom React component on a Figma Site (built with Figma’s new code components / figma:react), and I’m having trouble tracking clicks with Google Analytics 4 (GA4).Here’s what I’ve done so far: Added my GA4 Measurement ID (e.g. G-XXXXXXX) in Site settings → Analytics Confirmed that the gtag script is loading properly (I can see gtag() in the console) Added a simple component that fires an event on click: if (window.gtag) { window.gtag("event", "cta_button_click", { content_type: "cta_button", button_text: "Get Started", }); } The console shows the log correctly on click, but nothing appears in GA4 → Realtime → Events or DebugView. It feels like the event is being called in a sandboxed context where analytics can’t actually send data out — maybe due to how Figma Sites handle scripts or iframes?Has anyone managed to successfully track custom GA4 events inside Figma Sites yet?If yes, how did you make it work? (Any tricks with global window, site ana

recovery mood loop is happening and I followed the steps that follows and it did not make any change Close all open tabs for this file In the file browser, hold down the modifier keys: Mac: ⇧Shift ⌃Control ⌥ Option

My verification is done with SheeIDBut I don’t see an option to get the education plan, and I am still on the free plan still. I want to use figma pro as a student, but due to this I am unable to do so, help me find the solution. I don’t know where to go after the verification is done. I haven’t received the mail of Figma - “Welcome to Figma for Education”. Help me!!! 

Hi,I’m posting here because support has repeatedly closed my requests without resolving the issue, and the situation has now become unacceptable.Over a week ago, I purchased a full paid Figma seat using my personal account and credit card. The seat was mistakenly applied to an old team that I created years ago, and immediately after the payment, I lost access to that team entirely.Current situation: I have been successfully charged for the subscription I no longer have access to the team I cannot manage or cancel the subscription, meaning I will be charged again next month for something I cannot access I have no visibility into who currently has admin access This is a personal account, so there is no organization admin I can contact.At this point, I am being charged for a service I cannot access or control, with no way to prevent further charges. This should not be possible. On top of that, support is not providing a solution, only repeating that, for security reasons, they canno

 Dear Figma Support,I am encountering an error in Figma Make stating that my project is too large and suggesting I delete some files. The Request ID for this issue is: 8bcd0d77-5d9b-4902-850a-a1c432693ae1.The problem is that I cannot simply delete files, as doing so would break the completeness and functionality of my project. I need to keep all components and connections intact.Could you please advise on alternative solutions? Is there a way to increase the file size limit, or can you help me identify specific files that are safe to trim without affecting the project's integrity?Thank you for your assistance. I look forward to your guidance.Best regards,

The new copy link dropdown in the share window copies links without the proper file ID like https://www.figma.com/slides/null when it’s opened from the project and not within the file itself. 

I've tried upgrading my figma plan to pro many times, but it always gives me an error message: "Sorry, we couldn't save your payment method." Respond in FIgma 

The Figma for VSCode extension currently blocks any VSCode shortcuts from executing if the Figma Design page is in focus. This is NOT a desirable occurrence and greatly hinders productivity. Need an urgent solution.

I’m having an issue. My manager upgraded my account to a full seat but in app it still shows I’m on the free plan. I cannot select any other team.  

The loading spinner continues endlessly when trying to publish a library in Figma site. The publishing process is stuck and failing to complete. This issue has been persisting for over 30 minutes. Anybody have the same issue?

Hey there, wondering if I could get an ETA for a plugin that I published called Claude Canvas?I’ve got a few hundred people waiting to use it :) https://www.linkedin.com/posts/joshcusick_designsystems-figma-claude-activity-7434252178325794817-akvg?utm_source=share&utm_medium=member_desktop&rcm=ACoAABvXhI8BHspProyaxG0yTQVnmTYJJQ7NvII

Hello,I wanted to log in with my education account but it’s not possible anymore since I lost access to my education E-mail. Is there any way to change the E-mail of the account to get access again? Or sent the code to another E-Mail?I submitted a request and my ticket number is #1799999 but I can’t see the request on this account when the AI sent me a link to check the status. Should I submit a new ticket? I didn’t get a confirmation mail either on the new mail I gave them for reaching out. Thank you in advance!

Whenever I use the Glass Effect, I encounter the same problem. I create a frame, fill it with a color, and adjust the opacity. However, unwanted lines start appearing, even if I convert the frame into a component. This issue occurs every time, and I would like to understand the reason behind it and how to fix it.

Hi, I accidentally deleted my account (Email: [redacted PII - DJV 3/16/26]) just now. I have very important design files in it. Could you please help me restore it? Thank you!

This account was recovered by our team. Ronny Barrios the old owner and now ex-employee was the owner of this account. The marketing team here shared documents of design on figma. Ronny quit on 3/14/2026, and was the owner of these files. However, the files are completely missing now and our team no longer has access to their current project. Is there a way to see if he deleted them with malicious intent when he quit to spite the company. If not what happened to them? 

Hi, I accidentally added a full seat and removed it immediately. The billing adjustment is showing $53.19. Could you please review and remove this charge?

 I am a teacher at the EASD Ramón Falcón in Lugo. I have created a working group with the students, but we are having problems verifying the student Daniela A. L. [redacted by forum moderator to remove PII]. She reported the issue and was told it couldn't be verified. I'm forwarding the email I received:  Hello Daniela, Thank you for your patience while we conducted a thorough review of your verification history and the associated escalation. After a deeper look into your request, we are sorry to inform you that we are unable to verify your status at this time. Because our system could not validate the information provided—and due to the nature of our verification platform—we are not able to offer further details or manual assistance for this specific request. We realize this isn’t the news you were looking for, and we truly appreciate your time and understanding regarding this final determination.Kind regards,Vanessa V.Verification Support Thank you very much for your attention.I look

Figma slots does not allow for me to edit components with existing content without overriding all instances. For example, i want to update my popover component to leverage my surface card component so the engineers know which surface card is referenced. I drag in the surface card into the component. I drag the content inside the slot, and all instances update. Ideally, this would work similar to when you move content around components it maintains the connection in all instances. see video

Hi everyone,We're migrating from one cloud site to another due to some internal client acquisitions.This involves migrating several hundred issues and approximately 900 Figma Design links.I tried checking with Atlassian's standard data transfer and migration tools, but the links aren't updating, and it seems they all need to be moved manually and updated.Is there a way to properly migrate Figma designs and data from one cloud site to another?Do you have any scripts that can automate the process, for example, via API?Thanks for your help.Davide - Reti Team.