Unexpected $156 Billing Adjustment After Purchasing 1 Annual Full Seat

👋🏻 Hi ​@Mus, welcome to Figma Forum and thanks for flagging this.

Billing specifics aren't something I can access from this public space, but I've opened a ticket on your behalf with our Product Support team. Your case number is: 1973434 — they'll review your account's billing history and follow up at the email tied to your Figma account.

For context while they take a closer look: Seat update charges can appear when a seat was approved or changed mid-cycle (e.g. a paid seat upgrade triggered from inside a file) and gets billed at a prorated amount on the next invoice, separate from the seat count currently shown in your workspace. This article walks through how seat changes are billed: Manage seats in Figma → Add new seats.

That said, Product Support will need to look at your account directly to confirm what's driving this specific charge.

Appreciate your patience as we get this sorted out. Keep an eye on your inbox for next steps.

Hello Figma Support Team,

I would like to request the cancellation of my Professional Full Seat subscription.

At the moment, I no longer require a Full Seat and would prefer to downgrade my account to a lower-tier seat or the Free plan, if applicable.

Additionally, before any further charges are processed, I would appreciate clarification regarding the upcoming $161 Seat Updates adjustment shown on my billing page. I would like to understand what specific seat change triggered this charge and whether it can be removed if it was generated unintentionally.

Please confirm:

• The effective date of the cancellation or downgrade.
• Whether any future charges will still be applied.
• The details of the $161 Seat Updates adjustment.

Thank you for your assistance.

Best regards,

Mus

Hello Figma Support Team,

I am writing to formally request the immediate cancellation of my Professional subscription and the removal of any upcoming charges associated with this account.

I upgraded to the Professional plan expecting a clearer and more capable experience. Instead, the billing and seat management system has been extremely confusing and frustrating.

Before upgrading, I was using the free plan and was able to create and edit design files without issue. After upgrading, my account now appears to be assigned a Collab seat, and I have lost functionality that I previously had on the free plan.

At the same time, I am seeing an upcoming Seat Updates charge of $161, despite having no clear understanding of what change triggered this charge or why it is being applied.

As a paying customer, I find it unacceptable that:

• I cannot clearly determine what seat is assigned to my account.

• I appear to have fewer design capabilities than before upgrading.

• An additional $161 charge is scheduled without a clear explanation.

• I am left concerned that my payment method may be charged before this issue is resolved.

Therefore, I am requesting:

1. Immediate cancellation of my Professional subscription.

2. Confirmation that no further charges will be processed while ticket #1973434 is under review.

3. A detailed explanation of the $161 Seat Updates charge.

4. Instructions for returning my account to the free plan.

I would appreciate a prompt response, as I do not wish to incur any additional charges while this matter remains unresolved.

Regards,

Mus
Ticket #1973434

Hello again, ​@Mus — thanks for following up, and I understand the frustration. I hear you on the concern about additional charges while this is under review.

I've shared your latest replies with the team working on your case so they have the full context in your ticket: 1973434. They'll follow up at the email tied to your Figma account with specifics on the $161 seat adjustment and your cancellation request.

In the meantime, if you'd like to prevent any further charges while the review is in progress, you can downgrade your plan here: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Appreciate your patience as the team works through this.