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Question

No response on refund ticket #1961607 for 8 days — please escalate

  • June 23, 2026
  • 1 reply
  • 9 views
minsu jang

Hi Figma team,

I submitted a billing/refund request on June 15 (ticket #1961607), and it's now been 8 days with no response. The ticket still shows as "open."

My situation: a subscription was set up under a company account from a past project, which has since been deleted. I can no longer access the account or involve an admin, but the subscription still charged my personal card. I've already provided all the account and card details in the ticket, and I've replied to the follow-up requesting team/admin info.

Could someone please escalate this and have support follow up? I'm happy to provide any additional verification (card statement, approval code) by email. I just need someone to actually pick up the ticket.

Thank you.

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • June 23, 2026

    Hi ​@minsu jang, Celyn from Figma Community Support here.

    Thanks for reaching out. I'm sorry you've been waiting for an update on your refund request, and I appreciate you following up here.

    I understand that you have an active subscription tied to a former company account that you can no longer access, while the subscription charges are being billed to your personal card.

    For privacy and security reasons, we're not able to review billing details here on the forum. However, I was able to locate your ticket (#1961607) and have gone ahead and escalated it with the team. 

    Please keep an eye on your inbox, as someone from the team will follow up with you directly as soon as they're able and will let you know if they need any additional details.

    Thank you for your patience in the meantime 🙏

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