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Question

I don't receive email verification on my account

  • June 22, 2026
  • 1 reply
  • 9 views
IT Broadvoice

Hello,

 

I’ve created and deleted an account, now I want to use the previous email , as to bring back the deleted account, and am no longer receiving the invite.

 

Best regards

    1 reply

    djv
    Figmate
    • djv
    • Community Support
    • June 23, 2026

    Hi ​@IT Broadvoice, thanks for reaching out! 

    I understand the urgency here, but deleting your account is a permanent action that cannot be reversed. You will no longer be able to log in and your account will not be recoverable. More information here. That said, you can; however, sign up for a new account using the previous email address. But typically when you’ve deleted your account, it takes a full 24 hours for things to clear and settle on the backend before you can create a new account with the same email address again.

    If you’re still having issues after a full 24 hours have passed, please let me know. While my team here on the forum isn’t able to assist with Account Management, I can try to get you connected with our support team to help further. 

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