The user upgraded from a monthly to an annual Figma subscription but is still seeing an upcoming $24 monthly invoice due July 19, 2026. In the Admin > People section, only annual seats are visible, and no monthly seats are listed. The invoice shows a 'Project subtotal' line item, but the user cannot identify any active monthly billing or extra seats. They are seeking clarification on why they are being charged monthly after upgrading and want to connect with a support representative.
Question
Unexpected charges on my invoice
Hi
I’m Denise from the Community team here at Figma. My team here on the forum isn’t normally able to assist with Billing issues, but from what you’ve described, when switching to an annual plan, you pay for your existing seats upfront for the year, but any new or unassigned seats added mid-billing cycle may still default to a separate monthly billing. When you add annual seats, Figma will charge you a prorated fee for each seat at your next monthly invoice. This covers that seat for the remainder of the annual billing period. More information here.
It looks like you’ve already reached out to support about this directly on ticket #1975157. I’ve escalated the ticket on your behalf, so the team can take a closer look on priority. The team will review and be in touch as soon as they’re available. If you have any further questions or concerns, please reply to support directly via email.
Hi Denise
Thank you for your response.
Unfortunately, it has now been over 24 hours since I first reached out to support, and during that time I received no response. As a result, I was unable to use the service or resolve the billing issue, which effectively prevented me from getting any work done for an entire day.
Because of the lack of timely support, I have already deactivated my Figma plan and moved on from using Figma. At this point, there is no need to escalate the ticket further, as I am no longer interested in continuing with the service.
I will be pursuing a refund through my bank and consider this matter closed from my side.
Thank you.
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