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Request for Refund due to Accidental Duplicate Subscription

  • June 23, 2026
  • 1 reply
  • 10 views
정민선 P

Dear Figma Support Team,

I am writing to kindly request a refund for a duplicate subscription charge on my account.

I recently upgraded to the Professional plan, but due to a misunderstanding, my team member also purchased a subscription for the same team, resulting in a duplicate billing. I would like to cancel my subscription and request a refund for the extra charge incurred.

Here are the details of the accounts involved:

  • My Account Email: (redacted by the moderator due to PII)

  • Transaction Date: [6/22/26]

  • Invoice number: [B4UVKZRT0001]

I have already taken steps to ensure that only one subscription remains active for our team. Could you please help me process a refund for this duplicate payment?

Thank you for your time and assistance in resolving this matter.

Best regards, MINSUN

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 23, 2026

Hi ​@정민선 P, Celyn from Figma Community Support here.

Thanks for reaching out. I understand that you unintentionally made a duplicate subscription purchase, and that you’ve already canceled the duplicate subscription.

Just a heads up that I've redacted the email address included in your post to help protect your privacy.

I was able to locate your support ticket (#1976251) and can confirm that the team has received it. I've also added an internal note to help increase visibility on your case and ensure the relevant team is aware of the additional context you've shared here.

Since refunds and billing reviews need to be handled securely through our support channels, the team will continue assisting you directly through your ticket. Please keep an eye on your inbox, as they'll follow up as soon as they're able.

Thanks for your patience in the meantime.

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