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Hi everyone,I’m wondering if anyone has dealt with this before or has advice on the best way to get in touch with someone at Figma. 🙂I’ve been trying for the past two weeks to set up my education account, but I haven’t received any response. Right now, Figma isn’t recognizing my @fsusd.org email as eligible for an education account. When I tried adding my students to my team, it only lets me create four projects, which means my students can’t make their own.I couldn’t find a direct email or phone number on their website, so I’m stuck. Has anyone else experienced this? Do you know the best way to reach someone at Figma, or if there’s a specific contact for education accounts?Thanks in advance for any help!

During my experience with Figma Beta, I noticed a problem where the letter 'v' was absent from the frame name.

Hey folks, Images are what's probably most important when using Slides.. why do I need to get back to a normal file, set a blend mode and copy it into Slides again? That is exhausting and degrades Slides unnecessarily.

I’m trying to generate a custom font from https://github.com/uswds/public-sans using their build script which outputs ttf/otf files. However, when uploading custom fonts (named different than Public Sans) in the Resources > Fonts to be shared across my organization, the custom font does not render correctly.I can see the custom font in the font dropdown, but in console, I get a 404 for https://www.figma.com/api/fonts/1205729/file/8VD5apkKPfyFkBPBUFICZB with response:```{    "error": true,    "status": 404,    "message": "Not found.",    "i18n": {        "id": "error.not_found",        "fallback_text": "Not found.",        "params": {}    }}```

Hi.All the question is in the title, I can’t figure where I’ve to report problems with Figma Beta.Anyone who knows ? Thanks.

Hi - We’re building 7 new websites in figma sites and have run into an issue. For some reason when we go to publish the demo domain it only shows the tablet breakpoint on mobile. Desktop will pull desktop and tablet pulls tablet so it's just mobile that seems to be broken.Is there any solution to fixing this?Thanks! 

Video here. Not sure if I’m doing something wrong? As of now the only way to achieved the desired outcome is to create a background frame with noise applied. 

Hi,I need your help! I’m creating a grid layout with cards and auto layout. Demo video: https://www.dropbox.com/scl/fi/uglipepcq41ox0o49cy6m/figma-cards-autolayout.mov?rlkey=1uhlzb7gksu6g7qeqvq2qtb07&dl=0 As you see in the video, there is a grid layout with cards. I have added extra invisible cards to the grid to fill the gap in the grid. Every card has Fill width and a min width. When I simulate the responsiveness, up to a certain point everything works fine. The cards resizes and moves as the window size changes. I need the wrap effect to display mmore acrds on a row if the screen is big

Hi there!I’m currently unable to upload images in Figma. When I click on an existing image and select “Upload from computer”, nothing happens. I also tried using the browser: when I click Upload from computer, it shows the loading spinner and then the tab crashes. This issue is blocking my work and needs to be fixed as soon as possible. 

Hi! I don't know how to fix it.The scenario is as follows:1) I created components, for example a button.2) I created a bunch of files where I plugged in this library and successfully use it.3) I updated the background color and rounding values (Variables) of the button.4) I saved the changes5) Now I expect that by synchronizing (updating) the files with the library, the changes should be pulled into the layouts, but the changes are not pulled. Moreover, if I copy a component from the library and paste it into a file to which the library is connected, Figma writes that I have a non-updated component in the file and that it needs to be updated. Clicking on update component, the settings are reset to the old ones. I attach a video, I hope someone can help =)

A sudden invoice for my current month is missing from invoice. I have attached the screenshot  to understand that the invoice is not generated for the month of September. Please help 

I noticed that Figma has a feature in the WatchOS 11 design kit, as seen at 00:09 here: https://www.figma.com/release-notes/?title=new-apple-ui-kitsIt’s a circular path that has controls for growing and shrinking it along the circle. How do I create this from scratch, I can’t seem to find any tools that support it.  

While using Figma Make, it will occasionally stop processing midway through completing a prompt. The updates stop, but there is no error, so it’s not very clear whether the work has been completed or not. Sometimes if I move onto the next prompt, it will finish the changes before moving on, or I found if I instruct it to “complete the update,” it will pick back up where it left off. This is typically for more involved prompts. Easy enough to work around, but it needs better messaging and/or error recovery. 

Hi everyone, since the last update I’m experiencing issues with the copying of images into other frames. It seems like the image isn’t stored in cache. Does anyone know how to fix it? Best,Finn

When I open any design file in Figma desktop app or the browser, I don’t see the feature Figma Make anywhere. I have full seat plan, and it was there before. I also have updated the app recently. 

Extremely frustrated here, I did everything correctly. Now it’s just a waiting game. What’s taking so long with this? Been waiting for over 3 hours.  

Hello,I am experiencing a login issue that started 4 days ago. Although my email and password are correct, and I receive a toast message stating that I am authenticated (e.g., "Authenticated to [redacted by moderator to remove personal information]"), I am repeatedly redirected to the login page and cannot access my account.Here are the details: Email: [redacted by moderator to remove personal information] Browser / App: [e.g., Chrome / Figma Desktop App] Steps taken so far: Cleared browser cache and cookies Tried incognito mode and another browser Restarted the Figma desktop app Response received: HTTP 200 on login, but session does not persist Additional information: I can log in with other accounts without issue. I tried the “reset password” option, but

Running into an issue where I tried to connect to supabase through figma make. However now it’s saying connection lost(attachment 1) and the delete button does not work (attachment 2), will only let me authorize, however authorize only takes me to this page(attachment 3)  with no changes. Any help with this would be much appreciated! Thanks 

Hello. I accidentally deleted my figma account. Today. I kindly ask you to support me in returning the account or recovering the data. I am very sorry that this happened. My account was linked to the email address [redacted by moderator to remove personal information]. I wrote to the support team and they created this request. The request number is 1506850.Please help me. I have very important files there and I have ongoing work. Therefore, it may cause me a large amount of financial damage. Please support me in this matter.

I got an email at the beginning of this month saying my Figma education subscription will expire at the end of the month and I need to renew it. After trying, I got another email saying I renewed my subscription, but two days later I got another email saying it didn't renew. Now when I visit the email links, I see that some say I'm already subscribed to the education subscription and some are waiting for an action, so I want to know if it's been renewed or not.

I’m new to Figma make so I want to make sure the pre-existing libraries are not ruined by me playing around with Figma make. When I click in Figma make on the book and I select a library and click on rewrite styles. It will only re-write the style of my Figma make or changes that I make in Figma make in terms of style will be reflected back on the original library? Because if it’s bi-directional I won't use it, but if not, I would very much like my Figma make to have the same style as our product. Thank you all

Hi everyone 👋I’m working on a project where I’d like to place two separate PDFs (each with text) into different panes inside Figma — kind of like a side-by-side document viewer. Is there any way to add a PDF (or images of the PDF pages) so that Figma can read the text itself (OCR-style), instead of it just being a flat image? Can Figma Make (or any plugin) highlight sections of the PDF text if I search or ask for something? If OCR or highlighting isn’t possible natively, are there recommended plugins, workarounds, or integrations that can help (for example, extracting the text and keeping it synced with the PDF pages)? Has anyone done something similar in Figma or knows the best way to approach it?Thanks a lot 🙏

I am developing a Figma plugin which enable product manger to add document description and save in database, I am using figma.fileKey to distinguish files, but I checked with filekey can not be used for public plugin, so I want to know whether my plugin is public plugin? for the filekey it is only used for the user self.

Hiii, I’m considering using Figma sites instead of Framer but I couldn’t find 2 things:I want to be able to define the scroll direction between screens (vertical/ landscape). So if I’m scrolling down the screen moves to the right etc. Control the click transitions. So when I click on a button or do any action I could control the transitions (like move in/out/smart animate on prototype).What am I missing?Thanks

Hello Figma Community,I need urgent assistance regarding my Figma account. Yesterday, I accidentally deleted my account, and I am now unable to access any of my files or projects. These files are extremely important for my ongoing client work, and I’m very anxious about losing them.Details: Account email: [redacted by forum admin/moderator to remove PII] Approximate deletion date/time: [redacted by forum admin/moderator to remove PII] Account status: [redacted by forum admin/moderator to remove PII] I have already contacted Figma Support and replied to their request for details (Harshadeb’s team, I’m the owner/admin.). Since the deletion just happened yesterday, I understand that accounts remain recoverable for up to 30 days. I’m hoping the support team can help me restore access as soon as possible.I would greatly appreciate any advice, c