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Question

Accidental seat addition on Professional plan - Request to waive $20 billing adjustment on upcoming invoice

  • August 14, 2026
  • 1 reply
  • 19 views
Shift Logistics

Hi Figma Support & Community Team,

We recently upgraded our team workspace (Shift's team) to a monthly Figma Professional Plan ($20.00/month for 1 Full seat under our primary billing account).

While configuring team permissions and reviewing file access, an admin from our team accidentally clicked an edit access button. This immediately provisioned a second Full seat.

Actions Taken Immediately:

  • We noticed the automatic seat addition right away and downgraded the secondary account back to View access within minutes.

  • The workspace now reflects 1 Assigned Full seat (primary billing account) and 1 unassigned/available seat.

Issue:

  • Our upcoming invoice (scheduled for September 14, 2026) currently displays a total of $40.00, which includes a $20.00 Billing adjustment (prorated charge for the momentary second seat).

  • Because this was an accidental click that was immediately reversed, we only intend to maintain 1 Full editor seat ($20/month) for our team.
     

Could a team member or community moderator please help escalate this to the billing team so the $20.00 seat adjustment can be credited/waived before the September 14 invoice is processed?

Thank you for your help!

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • August 14, 2026

Hey ​@Shift Logistics, thanks for reaching out!

When a seat type change requires a seat that isn't currently available on your plan (like a second Full seat), Figma adds a new seat to your plan to cover it. Downgrading it back to a View seat shortly after stops it from being used going forward, but it doesn't reverse the charge already added for that billing period — that's likely why the $20.00 billing adjustment is still showing on your upcoming invoice.

A couple of Help Center articles that go into more detail:

Since this involves your specific account and invoice, we keep that conversation off the public forum for privacy and security reasons. It's something our customer support team needs to look into directly. Could you get in touch through our Support Hub? Including the details you shared here. 

Let me know if you have any further questions! 

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