안녕하세요. 환불문의합니다.

Question

안녕하세요. 저희 회사는 [Redacted by moderator - 2026/08/13] 계정을 사용하고 있습니다.저희 팀원을 늘려서 연간 결제로 하려고 했는데, 실수로 [Redacted by moderator - 2026/08/13]를 연간 결제를 신청했습니다.[Redacted by moderator - 2026/08/13]  계정에서 [Redacted by moderator - 2026/08/13]를 초대해서 권한과 결제 금액에 대해서는 인지했고, [Redacted by moderator - 2026/08/13]로 등록 결제된 내역에 pro 대해서는 환불 부탁드립니다.

adamsmasher · Answer

Hi, ​@dhfqor2328. Thank you for your post, and apologies for replying in English - I don’t speak Korean.It’s easy to understand how you might upgrade the wrong account when working with team members. I checked and found that you have already submitted a ticket, and our support team has responded - this is exactly the right thing to do as we can’t directly help with account and billing issues here in the forum. Can you check your email for their reply?

Sign up

Login with SSO

Login to the community

Login with SSO