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Question

Problem with TXT Record - Ticket ID #2059398

  • August 11, 2026
  • 1 reply
  • 9 views
Juvon Ang

I want to connect Figma Make with my hosting. Cname and A Record no problem, but domain does not recongnized the TXT info provided. I have contacted support and more than 3 days has passed and no one get back to me. I have provided all the necssary information and screenshot.

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • August 11, 2026

Hi ​@Juvon Ang, Celyn from the Figma Community Support team here.

I’m sorry for the wait, and thank you for sharing all of these details and screenshots.

I’ve located your support ticket #2059398, and I understand that your A and CNAME records are configured successfully, but your hosting provider is unable to add the TXT record because the _figma_sites_verify Host/Name format isn’t supported by their DNS editor. I can also see that you’ve already tried removing and reconnecting the domain to generate new TXT information without success.

I’ve escalated your ticket internally and highlighted the details you’ve shared. The team is actively looking into this and will follow up with you directly through your ticket.

Thanks for your patience while the team takes a closer look 🙏

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