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Question

URGENT Escalation : Request Ticket : requests #2059146

  • August 13, 2026
  • 1 reply
  • 15 views
devKMSY

Hello everyone!

For several days now, I've been completely stuck on my project, which I've been working on for almost a year! I'm getting an error every time I generate a prompt: srid_PEV5JTJ9MPXJM3VMJ83EXEAE8

I've already tried everything (opening the project without preview, clearing the context and chat history (fails every time I try to clear the context), restoring a previous version), but nothing works; I still get the same error.

I opened a ticket, but I haven't received a response, which I find frustrating considering the billing amounts. The delay is very/too long; we can't afford to be constantly blocked.

Duplicated the project isn't a solution for me!

How can I request an escalation? What can I do?

Thank you so much in advance for your invaluable help!

1 reply

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • August 13, 2026

Hi, ​@devKMSY - thank you for your post. I can definitely understand how frustrating it is being blocked on completing a project, especially one you’ve been working on for almost a year. 

 

Can you check your email? It looks like a member of our team has replied to your request. You’ve already provided them with the error code, which is great, though they have some additional questions which will help them figure out what that error means and how to resolve it. Thanks so much for your patience!

 

In the meantime, let me know if you have any other questions!

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