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Question

Paying for Professional, but only have access to Starter

  • August 13, 2026
  • 1 reply
  • 21 views
Daniel Lynch

So I’ve been getting charged for the Professional plan for quite some time. Issue is, I haven’t been receiving the Professional plan. Whenever I try to start another file, I get something like the attached image saying Starter is my current plan.

I was messaging back and forth with someone from Support yesterday, but she’s been ghosting me for the past 22 hours.

 

    1 reply

    Jaycee Lewis
    Figmate

    Hi, ​@Daniel Lynch 👋 Thanks for posting. We definitely want you getting all the features you’ve been paying for. I located your ticket, ID 2068185, and left additional comments for the agent. Account-based issues must be handled via your support ticket and I’m happy to keep an eye on things as you work with support. — Jaycee 

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