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Refund Request for Figma Professional Subscription

  • August 13, 2026
  • 1 reply
  • 38 views
kvan

Dear Figma, 

I did not sign up for auto-resubscription, and as my school project is done, would no longer need to use Figma anymore. However, I still recieved a billing payment which greatly impact my financial issue (as a student, I have very tight budget). Please proceed quickly and give me a refund. 

I would appreciate it if you could review my request and process a refund as soon as possible

Thank you for your help.

Khanh Van

Best answer by Celine_

Hey ​@kvan , Celine from the Community Support team at Figma here.

Thanks for reaching out. Regarding refunds, payments are generally non-refundable under Figma’s Terms of Service, but our support team can take a closer look at your specific request.

I checked on my end and can see that you’ve already submitted a support case, and it has now been assigned to an agent for review.

Since this involves account-specific billing details, we’re not able to process or discuss billing issue here in the Community Forum. The support team will review the circumstances of the charge and follow up with you directly through your existing case. Thanks for your patience while the team reviews your request!

Update: the support agent has resolved your issue, please check directly and continue the conversation directly via the secure form! I’ve gone head and closed the topic here, thanks.

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • August 13, 2026

Hey ​@kvan , Celine from the Community Support team at Figma here.

Thanks for reaching out. Regarding refunds, payments are generally non-refundable under Figma’s Terms of Service, but our support team can take a closer look at your specific request.

I checked on my end and can see that you’ve already submitted a support case, and it has now been assigned to an agent for review.

Since this involves account-specific billing details, we’re not able to process or discuss billing issue here in the Community Forum. The support team will review the circumstances of the charge and follow up with you directly through your existing case. Thanks for your patience while the team reviews your request!

Update: the support agent has resolved your issue, please check directly and continue the conversation directly via the secure form! I’ve gone head and closed the topic here, thanks.

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