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TK Ang
TK Ang
New Member
August 13, 2026
Solved

Education Verification Bug

  • August 13, 2026
  • 1 reply
  • 60 views

Firstly, I misclick the teacher’s verification and Sheer ID tell me to submit the teacher’s docs, so I re-submit the verification in student role and successfully get Sheer ID verified.

 

At that time, all locked team was switch to education. Then, after I change my email to my normally used one, everything was broken. The verification status suddenly changed into locked. I resubmit verify, and it always said "This offer has been used! ".

 

Help me to solve this bug and recover my educational status.

 

 

 

Best answer by djv

Hi ​@TK Ang, thanks for reaching out! 

I understand how disruptive must have been, but your education status is tied to the email address you verify with. If you update the email address on your Figma account after verification, your education status will be revoked. This is also specifically noted in our Help Center article here.

If you applied your Figma status to the wrong account, please fill out this form, so our Education team can process your request. Please note we cannot move status from an account associated with educational email address to an account associated with a personal email address, and it can take up to a week for the change to go into effect.

If you have any further questions or concerns, you can reach out to the Education team directly via email at Education@figma.com. 

1 reply

djv
Figmate
djvAnswer
Community Support
August 13, 2026

Hi ​@TK Ang, thanks for reaching out! 

I understand how disruptive must have been, but your education status is tied to the email address you verify with. If you update the email address on your Figma account after verification, your education status will be revoked. This is also specifically noted in our Help Center article here.

If you applied your Figma status to the wrong account, please fill out this form, so our Education team can process your request. Please note we cannot move status from an account associated with educational email address to an account associated with a personal email address, and it can take up to a week for the change to go into effect.

If you have any further questions or concerns, you can reach out to the Education team directly via email at Education@figma.com. 

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