Skip to main content
Solved

Refund request – Annual subscription charged today

  • August 13, 2026
  • 3 replies
  • 46 views
mariadev

Hello,

I am a Brazilian user and I was charged today for an annual Figma subscription. Although the entire website was displayed in Portuguese, I did not realize that the subscription price was in US dollars.

I did not understand that I was agreeing to an annual subscription billed in USD, and unfortunately, I cannot afford to pay this amount. I would therefore like to request the cancellation of the subscription and a full refund of today's charge.

I would really appreciate your understanding and consideration, especially since the charge was made today and I am contacting you immediately after noticing the issue.

Thank you very much for your help.

Best answer by Celine_

Thanks for the additional details, I’ve shared to the internal team.
The support agent has replied to you directly via your support case, please check your inbox when you can. If you have any additional questions / concerns, please continue directly via the secure form as they are best equipped to handle it, thank you! I’ll go ahead and close the topic as it’s been addressed.

This topic has been closed for replies.

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • August 13, 2026

Hey there! Celine from the Community Support team at Figma here, thanks for reaching out and explaining what happened. I understand that you subscribed through the Portuguese-language experience and didn’t realize the annual subscription price was displayed in USD until after the charge was processed.

Regarding refunds, payments are generally non-refundable under Figma’s Terms of Service. That said, our Support team can review the circumstances of your specific request.

I can see that you’ve already submitted a support case , thanks for doing that. I’ve added a follow-up note to your case so the support agent has the additional context you shared here.

Since this involves your account and billing details, please continue the conversation directly through your existing support case. The team will review your request and follow up with you there. We appreciate your patience in the meantime!

mariadev
  • mariadev
  • Author
  • New Member
  • August 13, 2026

Thank you for your response. I’ll be waiting for the follow-up regarding my refund request. I have already canceled the subscription, as I do not intend to use it.

I genuinely didn’t realize that the subscription was an annual plan charged in USD. I only noticed this when the charge appeared on my credit card. I would really appreciate it if the support team could approve the refund.

Thank you for your understanding and assistance!

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • August 13, 2026

Thanks for the additional details, I’ve shared to the internal team.
The support agent has replied to you directly via your support case, please check your inbox when you can. If you have any additional questions / concerns, please continue directly via the secure form as they are best equipped to handle it, thank you! I’ll go ahead and close the topic as it’s been addressed.

Terms & ConditionsAccessibility statement