Get Solutions

I'm experiencing significant issues with student verification for our educational plan, as our college does not use SheerID and instead relies on Google accounts.The verification process for students has resulted in numerous errors and access problems. Specifically, some students currently lack access because they cannot maintain a free account within the educational team structure. Furthermore, SheerID support has been unresponsive to our requests for help.As a related ongoing issue, SheerID has also failed to update our college's name, which officially changed last year.

Hello!I’m Coursera online course student. Recently my Educational team was locked with a warning “Your Education status has expired. To keep using Pro features, upgrade your team or verify your education status”. As it’s an online course, i can’t reverify myself. Coursera tells that they reported the issue, but the team is still locked.Could you please look into my case and tell me how can i fix it?Thank you in advance!

Hey ​@Tom Reem So i got mail regarding the Prompt-to-edit alpha test and it says I will be added to a dedicated slack channel for the same. But I couldnt find any email or link or ways to enter this channel.May I know how?

Hello!I created the animation on a separate page beforehand because I couldn’t get it to work initially. The animation consists of two Frames, but when I move it to its intended location inside a Frame, both Frames just sit next to each other with no animation happening.If I move it outside the Frame, I can set it as a starting point and the animation works as expected. But inside the layout Frame, it stops working.Has anyone encountered this before? Is there a way to make an animation between two Frames work inside a Frame?

Is anyone else having the issue when trying to type a word like “Discovery” (with a capital D, using Shift + D) that they go into developer mode? 😫This feels like a major bug, especially if I’m in the mode to type.

Hi, recently I encountered very weird glitch while prototyping in Figma. I did simple drop down menu animation but for some reason it looks glitchy (pls see video). You can clearly see the drop down menu section itself all move by one pixel or something when clicked. And the bigger problem is the price slider also move! The slider has no animation at all, and it’s not connected to the drop down menu at all!Anyone know what might be the problem here? I tried to clear figma cache but it didn’t help.Thank you very much. 

Curently Open AI Codex failed to read my Figma design. Enable MCP server ✅ Configure config.toml ✅ Confirm Codex can connect to Figma MCP ✅ Request Codex to read Figma design Url ❌Enabled MCP Server: Configure Codex config.toml[mcp_servers.figma]url = "http://127.0.0.1:3845/mcp" Verify if Codex can connect to Figma MCP/mcp🔌  MCP Tools  • Server: figma    • Status: enabled    • Auth: Unsupported    • URL: http://127.0.0.1:3845/mcp    • Tools: create_design_system_rules, get_code, get_code_connect_map, get_metadata, get_screenshot, get_variable_defs Ask Codex to read Figma design. My prompt is: Can you read the Figma design using MCP

Dear sir/madamI am trying to re-verify my education status using the school email address. But it fails every time. When I connected to sheerid for this, they sent me an email stating this(image attached). Though I provided all the information needed, the sheerid is responding again and again the same. Please help and reverify my education status. I have sent them marksheet, confirmation of enrollment, and everything from my Higher Ed institution email. Still, they are denying my verification request and not stating the reason for doing so.RegardsAviral JainSheerid Response 

Recentemente estava usando o Fig jam para fazer um trabalho da faculdade, mas, as setas simplesmente não funcionam como eu queria, elas somente vão para o além quando eu clico nelas para trocar de posição.  Eu já tentei de tudo, pensei que era um problema num plugin que tinha baixado (dark mode) mas não era, pelo menos não tenho certeza.Desabilitei quase todas as configurações, nunca aconteceu isso, mas tem um detalhe, recentemente eu atualizei o meu pc do windows 10 para o 11, não sei se isso pode afetar alguma coisa, mas fora isso, não sei de mais nada.Se alguém souber como resolver esse problema, iria me ajudar demais, obrigado  

Hello , i'm using a team library with components with pre-builts interactions ( hover , click ...etc ) , to give an example let's say i added one the components ( drop down with open and closed states ) in my project from the library , when I set the instance to “Open” and edit its content ( menu content ), the original default values of the parent components still appear in the prototype instead of my edited text , which limits the flexibility of using the component within a real project context.For context, I’ve been using other systems with baked-in interactions (such as Arco Design), and I haven’t experienced similar issues with dropdowns or tooltips there.I’d really appreciate your insight or any recommendations on how to resolve these issues

Initial StateEnd StateHello all,I’m turning to you as experts and hope you can help because AI didn’t! :-) I’m trying to create a dynamic prototype that would allow me to get from Initial State to End State.Initial State:List of 1-N On/Off toggle buttons.End State:Random buttons (could be any amount) are clicked and activated to ON state The randomly clicked buttons show up at top right. (don’t have to be black) Ideally, if I click the green selected buttons again, the buttons at the top right would disappear.I’m wondering if this is possible using Vari

Figma just stoped working. Is it me or someone else is facing the same issue? i can not do anything except loading the file and doing a preview.  [Post title updated by a moderator on 20-Oct-2025: “Figma Loading Issues — October 20, 2025.”]

I can’t see beyond a certain point in the Layers panel, the layers seem to be hidden by an invisible limit, which didn’t exist before the new update to the Layers panel. I can’t edit the layers because I can’t see them, and the focus interaction doesn’t work either. 

Hello Figma Team, I asked ChatGPT to specify a tool bar and it came up with the following.  I am relatively new to Figma so I wasn’t able to make progress after the frame definition.    How do I design the children as shown below?  Any help is much appreciated. Thank you,Mustafa ***************************** Frame (component) — c/topbar/defaultSize: 1440 × 64 Auto Layout: Horizontal Direction: Horizontal Primary axis alignment: Space between Counter axis alignment: Center Padding: Top 8, Bottom 8, Left 16, Right 16 Item spacing: 24 Fill: #FFFFFF (or your neutral-100) Effects: Drop shadow (Y: 1, Blur: 4, Color: rgba(0,0,0,0.06)) — optional Layout grid: 12-column, 1440px frame width, 20px gutter (optional)Children (left → right) and propertieslogo_left (group)Type: Frame (no

Hello. We are looking for a way to create banners at scale in various sizes (ex. 300x250, 250x250, 970x250). The solution right now is that we are using a Component that we copy over all the banners. And that works for one single set. The trouble shows up when we try to have 2 (Master) Components within the same file. Basically Component A (image) drives many banners.But if we copy Component A (image) to become Component B (image), the connects to its associated banners are lost. Can this be done in Figma - directly? Or Buzz? Or using a plugin? Thank you.

Whenever I export a PDF and try to print it from Preview, the sheet of paper comes out completely blank. I can only print Figma PDFs from Adobe Acrobat—when I do, the issue doesn’t occur. But that only solves my problem, not the issue for the rest of our team, who don’t have Acrobat.I notice a similar issue when placing the PDF in InDesign, the page also stays blank there, which makes me feel that something is wrong with the PDF itself. Is this a bug? Is there a workaround that doesn’t involve exporting as JPG/PNG? Additional information: Multiple team members have this issue, but not everybody. The PDF shows the full design in Preview. Printing as a JPG/PNG works fine. The issue also occurs from FigJam.

Hey everyone,I’m running into a weird issue with Figma. The app opens fine and the UI loads, but the Home page itself is totally blank nothing shows up.I’ve tried using both the Windows app and the web version, and I also tested it on different internet connections, but it’s the same every time.Has anyone else run into this or knows what might fix it?Thanks a lot!  

Hi,I just purchased a monthly figma subscription and I’ve tried to add pages within one of my projects and it is still saying that I need to purchase and upgrade. I can see my access is set to ‘full’ but I can’t add additional pages.I have also tried logging out and then logging back into my existing account.Please help! It’s urgent as I am in the middle of a job application test.

Issue with images not loading in Figma Community, plugin functionality, and it's not network or driver-related. Dear Figma Support, I am experiencing issues with images not loading correctly in the Figma Community section. Additionally, I am unable to use plugins on the workbench. This was working fine yesterday on another computer with the same internet connection, but the issue persists on my current computer even after trying different browsers and ensuring my drivers are up to date. Furthermore, I am receiving a message stating that I am running out of files in my free team, and I would appreciate help resolving this as well. Please provide me with any information or steps I can take to rectify these issues. Thank you for your time and assistance.

 为什么星星图案会溢出里面的画框，如何裁剪溢出内部画框的星星部分Why does the star pattern overflow the innerframe, and how to trim the star part thatoverflows the inner frame

Hi there, I am a current student in Singapore and applying for the student offer. It said that I would receive a verified email. But I checked my mailbox again and again, not seeing the email. I tried resend, but the same. Should I provide my student email here and the support team help me to have a look?   

The designs within Figma are bright and pop, but after converting to HTML and using the same hex codes they look faded and washed out. Is there a workaround? Is this related to color profiles? Left shows Figma, right shows HTML. Note the background colours and fonts don’t look as bright Help!! Just looking for the web to pop like the figma designs =)

Hello. I’m developing a Figma plugin to export designs to applitools. This it the manifest:{ "name": "Applitools Plugin", "id": "1011412324421890620", "api": "1.0.0", "main": "plugin.js", "ui": "ui.html", "editorType": [ "figjam", "figma" ], "networkAccess": { "allowedDomains": [ "*.applitools.com" ] }}and I see this in the console when I try to load the plugin’s manifest:Manifest error: Invalid value for allowedDomains. '*.applitools.com' must include a scheme, such as https://. but according to the documentation (https://www.figma.com/plugin-docs/manifest/#networkaccess) the manifest is valid.I want to res

Hello Figma,I’m facing two challenging issues with the Replace Content feature:  In a table column, when I insert a cell and duplicate it across other cells in the same column, after pressing the Replace Content option, it not only changes the name but also adds an empty link to it. My problem is: why does it add an empty link? I just want it to place text, not link everything to blank pages. When I duplicate a cell into other cells of a column and ask it to rename them, sometimes it behaves poorly and makes only very minor changes. Even though I specifically ask it to fully change the text, it doesn’t seem to understand and does its own thing.  Thanks.

Hi,I can use Figma Make and it’s working perfectly. I am using Figma Site and it’s working perfectly. But, I can’t use Make in Site. When I am adding a code layer, or using Make in a frame, it’s saying “AI Features not Available.” I checked it in help center and it’s saying that there is connectivity issue but it’s not getting resolved for a week for me now. Help me resolving the issue. Thanks.