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My company’s Figma account was suspended and we've been reaching out to our account manager to resolve but no one is responding. This is a major problem as many of our teams are blocked from doing their work. We’re working towards a major presentation tomorrow and this poses a significant risk.

Missing Auto layout panel & layers icon type in one specific user. It seems like some kind of bug  

Hey ​@Celine_ ,First of all, thank you for reaching out to me.I would like to let you know that my Figma account is still suspended when I try to log in via Google. Kindly restore it as soon as possible, as there are many important files in the account.Ticket ID: #1871351Regards,Pixel

ISSUE RESOLVEDH̶i̶ ̶F̶i̶g̶m̶a̶.̶ ̶F̶i̶g̶m̶a̶ ̶h̶a̶s̶ ̶r̶e̶c̶e̶n̶t̶l̶y̶ ̶m̶o̶v̶e̶d̶ ̶t̶h̶e̶ ̶i̶P̶h̶o̶n̶e̶ ̶1̶3̶ ̶M̶i̶n̶i̶ ̶a̶r̶t̶b̶o̶a̶r̶d̶ ̶(̶a̶l̶o̶n̶g̶ ̶w̶i̶t̶h̶ ̶o̶t̶h̶e̶r̶s̶)̶ ̶o̶u̶t̶ ̶o̶f̶ ̶t̶h̶e̶ ̶m̶a̶i̶n̶ ̶l̶i̶s̶t̶ ̶o̶f̶ ̶d̶e̶v̶i̶c̶e̶s̶ ̶a̶n̶d̶ ̶i̶n̶t̶o̶ ̶a̶ ̶s̶e̶c̶t̶i̶o̶n̶ ̶a̶t̶ ̶t̶h̶e̶ ̶b̶o̶t̶t̶o̶m̶ ̶o̶f̶ ̶t̶h̶e̶ ̶f̶u̶l̶l̶ ̶l̶i̶s̶t̶.̶ ̶A̶s̶ ̶a̶ ̶r̶e̶s̶u̶l̶t̶,̶ ̶t̶h̶e̶r̶e̶'̶s̶ ̶a̶ ̶b̶u̶g̶ ̶w̶h̶e̶r̶e̶ ̶i̶t̶ ̶d̶o̶e̶s̶n̶'̶t̶ ̶t̶r̶e̶a̶t̶ ̶t̶h̶e̶ ̶d̶e̶v̶i̶c̶e̶s̶ ̶a̶s̶ ̶a̶ ̶m̶o̶b̶i̶l̶e̶ ̶d̶e̶v̶i̶c̶e̶,̶ ̶s̶o̶ ̶t̶h̶e̶ ̶a̶c̶t̶i̶o̶n̶s̶ ̶i̶n̶ ̶p̶r̶o̶t̶o̶t̶y̶p̶e̶ ̶a̶r̶e̶ ̶t̶h̶i̶n̶g̶s̶ ̶l̶i̶k̶e̶ ̶'̶O̶n̶ ̶c̶l̶i̶c̶k̶'̶ ̶i̶n̶s̶t̶e̶a̶d̶ ̶o̶f̶ ̶'̶O̶n̶ ̶t̶a̶p̶'̶.̶ ̶C̶o̶u̶l̶d̶ ̶y̶o̶u̶ ̶p̶l̶e̶a̶s̶e̶ ̶r̶e̶s̶o̶l̶v̶e̶ ̶t̶h̶i̶s̶?̶ ̶T̶h̶a̶n̶k̶s̶.̶

I have been waiting to upgrade to the newest version of Figma UI. I have signed into Figma on a number of browsers. My colleagues have all been upgraded. Its now a year since the UI upgrade and I am going round in circles in an attempt to upgrade. What do I do?

Hi everyone,I’m currently working with Figma Sites and I’m trying to find the best workflow for client presentations and feedback.When I share a prototype from a regular Figma Design file, the client can: view the project in preview/prototype mode navigate through the pages leave comments directly on the design However, when I use Figma Sites, I’m a bit confused about the sharing workflow.My questions are: Is there a way to share a Figma Sites project with a client so they can view it in preview mode without needing the published .figma.site link? Or is publishing the site currently the only way for clients to experience the project like a real website? Also, from what I understand: when sharing the published Figma Sites link, the client cannot leave comments directly on the live/preview experience while comments are only available through the Design/Prototype file Is that correct, or is there another workflow I might be missing?At the moment it feels like I need to maintain: a

Hi Figma Support Team,I am writing to formally request a FULL REFUND of $22.00 USD for Invoice ID: in_1TR3TelvcqWR3dFDniO8soFm, which was charged on today.This charge was ENTIRELY UNINTENDED. I have already manually cancelled the subscription to prevent any further billing, and I have not used any Professional features during this billing cycle.Please process the refund immediately and provide a written confirmation that:1. The $22.00 USD will be credited back to my original payment method.2. My subscription has been successfully terminated and I will NOT be billed again in the future.I look forward to your prompt confirmation of this refund.Regards,Kate

Hi Figma team,I'm reaching out because I urgently need to cancel my Config 2025 ticket and receive a full refund, but I've had no response despite multiple attempts to contact support.My situation:I submitted a refund request via both my personal Gmail and my work email It has been several days with no reply — not even a confirmation that my ticket was received My work email will be permanently deactivated on April 30 (in 2 days). If your team responds to that address after that date, I will have no way to receive it or respondI understand that full refunds are available until May 22, 2026, and I am well within that window. I simply need someone to process my request before I lose access to my work email entirely.I've also tried the Support Hub chat as recommended in other threads, but have not been able to reach a real person.Could someone from the Figma team please locate my request and confirm my refund? I'm happy to verify my details. Thank you.

Hi Figma team,I submitted my plugin DesignReady.ai for review on March 28th, 2026. It's now been about one month and the plugin is still showing as private/in review. I haven't received any feedback, approval, or rejection so far.I completely understand that review times can vary, especially with high submission volumes. Just wanted to check in to make sure everything is in order and that there's nothing I need to address on my end.Is there anything I should do differently, or is the submission still in the queue?Thanks for your time and for supporting plugin developers!

Hi, I purchased the professional plan and I cannot use the dev mode. The license is enabled for my user.thanks for your help, Virag

Hey team, I’ve been facing this issue for a long time now. The typeface “Figtree” does support the ₹ glyph, but the version of Figtree that Figma is using doesn’t seem to support it. Because of this, I installed Figtree on my local machine. As per this article, fonts installed locally should take priority, but in this case, Figma’s default font is still taking precedence.When I use the Figma desktop app, the ₹ glyph is not supported, but when I switch to Figma on the web, the ₹ symbol appears correctly. Am I missing something here, or is this a bug on Figma’s end?

Summary Design objects (components, layers) in a Figma file were silently deleted at unknown points while the Figma Developer MCP server (figma-developer-mcp) was active. Unexpected version auto-saves were also recorded at times when no intentional edits were made.EnvironmentFigma Developer MCP: figma-developer-mcp v0.8.1 (--stdio transport) MCP client: Claude Code v2.1.91 (Anthropic) OS: Windows 11 Pro Figma access: via Personal Access Token (API key)Observed behaviorMultiple design objects disappeared from a delivery file without any intentional edit. Version history showed auto-saves at unexpected timestamps (e.g., 18:06 and 08:06) that did not correspond to any deliberate user action. The issue affected multiple screens, not limited to a single component.Likely trigger The MCP server process starts automatically when Claude Code opens the associated project, even when no Figma tools are explicitly called in the session. It is unclear whether the deletions occur at server initializa

Hi Figma Community,I’m reaching out to inquire about the current review timeline for new plugins. I submitted my plugin, "VINUFIX," about two weeks ago (on April 7th), and it is still showing as "Under Review."I understand that the typical turnaround time is 5–10 business days, but since that window has passed without any updates or feedback, I’m starting to wonder if there’s a general backlog in the review queue or if there might be an issue with my specific submission that needs addressing.This plugin is a vital tool for my team’s internal workflow, so we are quite eager to get it up and running. I am more than happy to provide any additional information or make necessary adjustments if something is holding up the process.Has anyone else experienced similar delays recently? Any advice or insight from the Figma team (or fellow developers) would be greatly appreciated!Thank you for your time and support.Best regards,혜진 hyejin 

Hi everyone,The plugin PPTX to Figma Pro was submitted for review on March 31, 2026, and its status still shows “In review” with no updates or feedback received yet.This plugin is designed to help users import PPTX files into Figma while preserving layout, text, and styling details accurately. I’ve confirmed the plugin complies with all Figma plugin review guidelines, but I’m unsure if there is a delay in the process or any additional information needed from my side.If there is anything I need to adjust or submit, or if you could share an update on the current review timeline, I would greatly appreciate your assistance. Thank you so much for your time and support!

Hey, I have waited for my plug-in to be accepted for over a month now. Tried contacting you over email, on a thread and also in the live chat. The result have been non-existent. Please help me move on from the review part and either accept or deny my request! 

Hi Figma Team,I was hoping to check in on the progress of the review for my plugin, TOC Otter 🦦. It was submitted on April 2, 2026, and has been "In Review" for over three weeks.Details:Plugin Name: TOC Otter 🦦 Submission Date: April 2, 2026 Current Status: In ReviewI have checked my email (including spam) and haven't received anything. I’ve also confirmed the plugin is bug-free on my end.Just wanted to reach out and ask if this is the normal review time at the moment, or is there any additional information I need to provide to help sovle this issue?Thank you for your time and help!

I have a paid account and I’m trying to connect to Dev Mode from my Figma Sites project in order to access MCP and export my work. I don’t see the dev mode icon, nor a way to export via MCP. Can anyone guide me to a solution?

Hi everyone,Has anyone else encountered problems with long blank text copy paste? Sometimes copying large blocks of empty space from documents or webpages seems harmless, but pasting them into forums, chats, or editors can cause issues.It can take up unexpected space, slow down scrolling, or even crash certain apps. I’ve tried stripping formatting or using plain text tools, yet long blank text copy paste still creates headaches with very large blanks. Curious if others have a reliable method to handle it without manually deleting hundreds of empty lines.

I have been working on this new website project. I am using the smart animate feature in several places. Whenever I click to trigger the animation, the screen scrolls up for the amount of time set for the animation. If I set 100ms, then for that time, I am scrolled to the top of the website screen and scrolled back again. I miss my element being animated. The only thing I see is a quick glimpse of the header section of the website. I have tried to restart my Mac, restart Figma, and open my file in the browser version. I even tried to clean up the cache and nothing seems to help. I tried to use “instant” in animate, it is working fine. I have no idea of how to fix this problem.

I have connected ChatGPT and Figma and it drew a nice designs, but after edit number 5 it stopped and now ChatGPT falls back to standard image generation, saying that “You've reached the Figma MCP tool call limit for your View seat on the Professional plan”. Where can I see and track these credits? How to add them? How to optimize them so that on Pro plan I do not get this after 5 prompts?

When i have autolayout settings on a component set to fill, and then I change something else in the same frame, the fill settings for the components switch back to “hug”. Doing something else can even just mean selecting a different component on the same frame. Even after fixing it a 2nd, 3rd, or 4th time - the issue persists!I have noticed this happens especially, if I’m using components and just change the instance’s width. What do I do? It’s causing problems when handing off bc nothing stay set the way it’s supposed to.

In the latest Figma version, when I use a layout guide in the parent, sometimes child elements' constraints do not work. It suddenly work and suddenly does not

I’m not able to connect Free Figma Account with Free cluade account in browser. Can anyone help me to solve the problem?

Hello, I have submitted my plugin almost 4 weeks ago still it is in pending and I also got ‘Update: Lokum: AI Design Review follows data security best practices’ email but still in review.Is this normal?My plugin https://www.figma.com/community/plugin/1623800599793273567

I am using extended collections and they are appearing, but at first I thought it was alphabetical, so I updated my naming to include the “Drug” but then the order they appear in the dropdown seems completely random. How does this work? And can we make it more structured?