Hi, I have successfully been using Figma Make to build a website, however have recently experienced problems with feeding a prompt and Make crashed mid way through the prompt. However, it still uses my AI balance. I have tried the same prompt twice and it has used a substantial amount of credits.
Please can I get a refund on the credits?
Hi
I completely understand your frustration. Please know that if a prompt fully fails and no work is performed, credits aren't deducted. Since credits were deducted, it sounds like Make made changes to your code or file before it crashed. If this was the case, credits are consumed even when the preview doesn't load. Credits are based on the work the model performs, not on whether you get a usable result. To figure out which happened here, could you share:
You can also hover the AI credits icon beneath each response to see the exact cost per prompt, which helps pin down the two attempts. In the meantime, two ways to keep moving without spending more credits: open the file menu → Show version history to restore an earlier version, or copy your Make preview into a Figma Design file and edit there. With the details above, I can help create a ticket to connect you with our support team to review your account.
Thanks
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Crash happened yesterday afternoon brought 5pm BST
Error message: I’m using Figma desktop on Mac. I can’t recall the exact message however it was a pop up in Figma Make advising Figma had crashed, I could reload or quit I think. I reloaded
A new version was not created, the chat area reverted back to the last version. But as I say, AI credits were still consumed
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