Hello, i just upgraded my account to Collab. A day later , i notice i’m in Full even though in my bill i paid for Collab seat. So i switch it back and now i have now there still extra charge for billing. why i am being charged extra?
Question
Collab seat confusion
Hey
Since you upgraded from a Collab seat to a Full seat on the same day, it's possible that the initial charge reflects the prorated difference between the two seat types for the remainder of your billing period, rather than two separate subscriptions. You can find more detail on how seat charges work here: There are additional charges in my Figma bill.
Since confirming exactly what happened on your account requires looking at your specific seat and billing history, please submit a request through our Support Hub? Our support team can review your seat history and correct this for you directly if needed. In the Support Hub / Type “Report a billing issue, contant an agent” / Click Start a chat / select Enter, and follow the prompts. Thank you!
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