Figma Make is not working

Hi Forum

,

I'm experiencing an issue with Figma Make Live Preview that started today (a few hours ago). The problem occurs consistently across all Make files, including newly created ones.

Issue Summary

Whenever I use Figma Make, the Live Preview briefly appears for 1–2 seconds and then immediately switches to:

Live preview failed
Error ID: b89de822-011a-49f7-9ce8-51e438fd036d

Interestingly, if I publish the Make project, the published prototype works perfectly without any issues. The problem only affects the embedded Live Preview inside Figma Make.

Troubleshooting Performed

I have already verified the following:

• Tested in Figma Desktop App and Chrome – Same issue

• Created brand-new Make files – Same issue

• Tested with existing Make files – Same issue

• Tested using a different Figma account – Same issue

• Tested on Jio AirFiber and mobile hotspot – Same issue

• Updated to the latest Figma Desktop version

• Using Personal Drafts on the Free Plan

• No VPN, proxy, firewall, or antivirus web filtering enabled

• Network compatibility check succeeds for Figma services

Developer Tools Findings

During debugging, I observed:

• Multiple 403 (Forbidden) responses from Make-related API requests

• sandbox / web.cortex.error requests failing

• Live Preview loads momentarily before the session is terminated

• Published prototype runs normally without any runtime issues

Expected Behavior

The Live Preview should remain active and allow interaction, just like the published version.

Actual Behavior

• Preview loads briefly (1–2 seconds)

• Immediately changes to "Live Preview Failed"

• Published site continues to work correctly

Since the issue reproduces across:

• Multiple browsers

• Desktop application

• Multiple internet connections

• Different Figma accounts

• Brand-new files

it appears to be related to the Figma Make Live Preview service rather than my local environment.

Could you please investigate this issue? I can provide additional logs, HAR files, or any other diagnostic information if needed.

Thank you for your help.

Best regards,

Najim Shaikh

[Moderator note: This post was merged from Figma Make – Live Preview Fails Across All Files and Accounts (Published Prototype Works) into Figma Make is not working on 18-Aug-2026.]

Hey ​@shaikh.dastagir — welcome to Figma Forum! Thanks for troubleshooting this so thoroughly and for providing that screenshot.

I noticed in the image that, in your Network settings, *.makeproxy-c.figma.site is showing as Blocked. That may explain why Figma Make's live preview fails across all files and accounts, while the published prototype (served from a different domain) loads fine. This is usually a network-level block from a firewall, proxy, VPN, or managed-device policy rather than something in the file itself.

If you haven’t already, check that domain is allowlisted on your network. This guide walks through the required domains and how to check them — it's worth sharing with your IT or network admin if you're on a managed/corporate network: Adjust your network settings. Once *.makeproxy-c.figma.site is allowed, the live preview should load.

If you've confirmed that domain is fully allowlisted and preview still fails, let us know and we'll take a closer look into your file (case: 2026630). If you can reply to the report opened with the Product Support team with a screen recording of the loading issue, plus the URL to the file with view access granted to support-share@figma.com — that will help us dig in.

For any other error messages along the way, this covers what they mean: Troubleshoot in Figma Make → Error messages.

Thanks for your patience and collaboration as we get this sorted out.

[Moderator note: This post was merged from Figma Make – Live Preview Fails Across All Files and Accounts (Published Prototype Works) into Figma Make is not working on 18-Aug-2026.]

Hey ​@Eight, welcome to Figma Forum and thanks for the screenshot. Sorry you're hitting this with Figma Make.

The Couldn't load Make. error means Make can't reach its service to load. Since you're seeing it on both the Figma Desktop App and the browser, it's most often something on the network path rather than Make itself. A few things worth trying:

1. Refresh the page (or fully quit and reopen the Figma Desktop App).
2. Switch networks — if you can, try a different Wi-Fi or a mobile hotspot.
3. Turn off any VPN, proxy, or ad blocker, then reload.

For more information, have a look here: Troubleshoot in Figma Make → Error messages.

If none of that helps, I've emailed you steps to share access securely so the Technical Quality team can investigate further. Your case number is: 2045225.

We'll keep an eye out for your reply.

i have tried everything except switching network, i will try but this is my main network so, if it resolved by network switching then it would be nice but how can i resolve this with my network ? is there any way?

Hi again, ​@Eight — thanks for taking the time to run through those steps. If you're able to test on a different network, let me know whether that changes anything, as that'll help us narrow down where the block is coming from.

To troubleshoot on your main network, this resource walks through what to check: Adjust your network settings → Check your network settings.

And the door's still open on the case I mentioned. 🙏🏻 If this keeps happening, you're welcome to share the affected file with the Technical Quality team so they can dig in directly.

its showing this

Hey ​@Eight — thanks for sending this over, the screenshot is very helpful. I can see that *.makeproxy-c.figma.site is being blocked by your network, and that's the domain Figma Make relies on to load — which lines up with the error you're seeing.

The fix is to get that domain added to your network's allowlist. Since it's your main network, this usually needs to go through whoever manages it (an IT or network admin) if it isn't one you control directly. This resource lists the full set of domains Figma recommends allowlisting, and the proxy-bypass steps if you're behind a VPN or firewall: Adjust your network settings.

In the meantime, your case is open with the team and they're reviewing this as well. Let me know if you're able to get moving once the domain is unblocked — otherwise the team member looking after your case can continue the deeper dive from there.

thanks for sharing this guide but i am on windows and the guide is for macOS. How can i add it into my allowlist on windows

Hi again, ​@Eight — sorry this is still getting in your way, and thanks for clarifying you're on Windows.

I wanted to reassure you that I've touched base with the team and your case has been escalated to a Technical Quality specialist who's actively investigating. They'll follow up with you directly by email with next steps specific to your account as soon as possible.

Thanks so much for your patience while we get this sorted out.

Hi Tom,

Thanks for getting back to me. I’ve already checked the network configuration and confirmed that the required domains are properly allowed. I’ve also tested this across different devices, networks, and Figma accounts, but the issue is still consistently occurring.

Since the problem persists even after ruling out a device, account, or network-specific issue, I believe this may need a closer look from the Figma side.

[Moderator note: This post was merged from Figma Make – Live Preview Fails Across All Files and Accounts (Published Prototype Works) into Figma Make is not working on 18-Aug-2026.]

Hey ​@shaikh.dastagir, thanks for confirming all that — and sorry it's still happening. Since you've already ruled out the network, account, and device, this lines up with another report we recently solved: Even with the domain allowlisted, *.makeproxy-c.figma.site can fail to load if your DNS server can't resolve it.

I've merged your post here so it's all in one place. The fix that worked was switching to Cloudflare's public DNS (1.1.1.1) — full steps are in my best answer above. Give it a try and let us know if the preview loads.

[Moderator note: This post was merged from Figma Make – Live Preview Fails Across All Files and Accounts (Published Prototype Works) into Figma Make is not working on 18-Aug-2026.]

Hi Tom,

I changed my DNS configuration, and after doing so, Figma Make’s live preview started working ✅ perfectly. This confirms the issue was related to DNS/network resolution. Thanks for pointing me in the right direction. Kudos to you.

Thanks, SK

Thanks for keeping me updated and, again, for your patience. I’m so glad to hear it worked! 🙌🏻

Happy to help if anything else pops up.