Education Plan on a personal email. How to reveirfy your status?

Question

Hi Figma Community,

I have a tricky situation with my educational plan, and since there is a ton of information, I want to ask you about a possible solution to my problem.

I have had an educational plan with Figma since I started my bachelor’s in 2023. I applied my educational plan to my personal email and haven’t received any warnings from Figma about that.

1 week ago, I received an email that I need to re-verify my educational plan, but the problem is that it’s not on my educational email, and thus I cannot proceed with the verification.

I need an educational plan until February 2027 and would greatly appreciate it if I could continue using my current account without transferring my projects. So the following questions would be:

How did Figma allow me to use my personal account back in 2023? Did the rules change?
Will I be able to reverify myself with the personal email if I can 100% prove that I’m enrolled in the university?
If verification with my personal email is not possible, what are my options?

Celine_ · Answer

Hey ​@Aleksejs Sviridovs, Celine from the Community Support team at Figma here.Yes, the rules changed. Figma updated its Education verification process, and all previously verified accounts (regardless of original email) now need to reverify. More detail here: Figma for Education.Since this is fully handled by our partner SheerID, who decide eligibility case by case — including whether a personal email can be accepted — I'd recommend going ahead and applying again through the Education status page. If SheerID needs anything specific for your personal email situation, or if you'd like to check with them first, you can also reach their dedicated Figma team here: figmasupport@sheerid.comIf they can't verify you with your personal email, the standard next step would be switching to your school-issued email. Thank you!

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