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Report a Problem

Experiencing issues? Report them.

  • 1,761 Topics
  • 4,980 Replies
1760 Topics
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Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

3850
S
Figmate
Mengliwei
MengliweiNew Member
asked in Report a Problem
My zoom interface is confusing

221
J
Figmate
SLT-UX
SLT-UXNew Participant
asked in Report a Problem
Is there a way to hide the floating bar at the bottom?

I’m really not sure why this change to the UI was made but it’s in the way. Is there a way to dock it?

30
SLT-UX
Magali Marchi
Magali MarchiNew Member
asked in Report a Problem
Urgent: Preview is not representing connections and interactions as they are established in the documente

Hello Figma team! I been having issues with the preview of my file, since it dons’t respond according to the connections that I have stablished within the file. For example I have a navigation bar, that should take me to another page on click, but while the preview shows the change between variants, it does not take me were is supposed to. This issue is not consistent, so there are some pages were it works how is supossed to, and others were it dosn’t even if I have set the exact same interaction for both. This cause me to fail a university project, I need to get it fix before May 13, as that is the last opportunity for getting a re-evaluation. URL: https://www.figma.com/design/rNUqsYIQGWXneG1IId1T7Q/Plataforma?node-id=13-551&t=7Y1uAA6mAV6yWCIK-1

80
Magali Marchi
Roland Mari Ferre
Roland Mari FerreNew Member
asked in Report a Problem
Subscription is very confusing

I subscribed to the Professional Collab seat. My email, my name, my Figma account, my team, my project, yet everytime I want to create a design file it has “request” beside it and I can’t edit design files. It says “I can only view and comment on this file - ask to edit”. Why do I need to ask permission to myself?! And eveytime I send a request to myself the notification says “requested.seat.full seat.my team - adds 1 seat at $16/month”! How can I fix this?

01
dvaliao
Figmate
Teokai
TeokaiNew Member
asked in Report a Problem
Object Animate is bugged, when using it on shapes with Background Blur enabled

While working in Figma Slides, I had rectangle with Background Blur effect, and I applied object animation on it, and everything was fine inside editor. But inside presentation view, animation hasn’t been playing, up until I turned Background Blur off.

00
Teokai
WMD
WMDNew Member
posted in Report a Problem
New Full Seats and Quarterly True Ups

If I go to People and select `New charges since last invoice` it is empty despite owing on this true up. When viewing the people I have no way to determine when they were added. Upgrade reason date appears to be inaccurate as you can click the user’s name to get a window to fly out from the right hand side allowing you to see who migrated the user and when. This information does not match the upgrade information. As a result the `New charges since last invoice` doesn’t quite work as expected. Can you please surface the migrated by and migrated date into the table or update the updated status with that information when they’re upgraded? Thank you, WMD

40
WMD
dergachev.danil
dergachev.danilNew Member
asked in Report a Problem
Can’t Revert to Old Figma UI (UI3 Activated Automatically)

My old interface in Figma disappeared. I was always using the old UI, but now for some reason it automatically switched to UI3, and I can’t click the ‘Go back to old UI’ button — I just don’t have that button. What should I do? My account is old, so I don’t think the issue is with the account

292
dergachev.danil
khoidm2004
khoidm2004New Member
asked in Report a Problem
Cannot find the Corner Radius

I’m trying to add corner radius to the text box. I added auto layout but by somehow I cant manage to find the Corner Radius.

142
khoidm2004
L
LeterNew Member
asked in Report a Problem
"Pasted with unpublished variables" despiste source library being 100% published & updated

I’m working on a project with 2 files: the Design system, containing the entire component, style and variable library the Delivery file, containing the final mockups. I draft mockups from a “Sandbox” page on the Design system as a way to save time by limiting library publications & updates. Then once it’s ready, I copy/paste the final mockups from the Design system file to the Delivery file. Until now I had no issue. But today, I’m getting the following message: I don’t understand why I’m getting this message. Obviously I want to keep all variables attached only to the Design system file as the single source of assets. I’ve double-checked: the library in the Design system file was fully published and updated on the Delivery file before I copy/pasted the mockups into the latter file. I’ve done it multiple times. The Design system file contains a few hundred variables, and if I do click “Copy variables into this file” on the banner, the confirmation message says “21 variables pasted”. I’

543
ksn
Figmate
Man Na Wong
Man Na WongNew Member
asked in Report a Problem
Not allow me to switch back to old UI =_= very frustrated

The new UI changes is quite drastic and have significantly altered the user experience. While i understand that updates are often meant to improve functionality or aesthetics, but sudden shift has made it difficult to navigate and use features I was previously family with. And now I don’t even have the option to switch it back.

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Man Na Wong
Joe_Robinson
Joe_RobinsonNew Member
posted in Report a Problem
Closing variables panel closes the manage libraries panel

Small bug to report. Open both the Variables panel and the Manage Libraries panels. Close the Variable panel using the X The Manage Libraries panel closes The opposite behavior is also strange: Open both the Variables panel and the Manage Libraries panels. Close the Manage Libraries panel using the X Both panels close Additionally, the ability to bring either panel to the front would also be a nice improvement.

41
ksn
Figmate
UXUI Enerlink
UXUI EnerlinkNew Member
asked in Report a Problem
⚠️ URGENT: We need to upgrade our plan to Organization, but we have an annual payment Professional Plan in course. (Already paid)

Hello, We signed up for a one-year "Design Seat" (Professional Plan) subscription on September 27, 2024. We now want to upgrade to the Organization Plan with a "Full Seat" to access some features we need.During the upgrade process, we noticed that the 12-month charge reflects the full cost of the new Organization Plan, not including the import fee we've already paid for 12 months since September for the current Professional Plan (Still 5 months already paid). Is it possible to reduce the upgrade fee? We'd rather not lose the value of our current subscription just by upgrading to a higher-tier plan, and we can't wait until September to finalize our current annual subscription. PS: We tried to communicate with support and sales 6 days ago and still no response at all to escalate our requirement.

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Celine_D
Figmate
N.A.G.A
N.A.G.ANew Participant
asked in Report a Problem
Nested animation stops when using variables

I am encountering a bug where the nested animation inside a component stops in the middle when variant state is changed using variables. Can anyone from Figma team help? Steps to reproduce: Step1: Lets say a component named X has 3 variants(named alpha, beta and gamma) out of which one variant(alpha) has an animation (animated using a nested component named Y). Step 2: A local string variable(StringVar) is created and the value is set to one of the component X’s variant names eg:‘alpha’. Step 3: Drag a child component of component X onto canvas and link the state to the local string variable created above. Step 4: Create two buttons labeled betaBTN and gammaBTN with mouseenter and mouseleave interactions. So on mouseenter, the local variable StringVar is set to variant names (beta or gamma) based on the buttons(betaBTN or gammaBTN) the mouse is moved over. This works well so far. The issue is with the mouseleave trigger which is set to the animated variant (alpha) so when mouse is outs

120423
Joseph_Niet
Danbi Seo
Danbi SeoNew Member
asked in Report a Problem
why won't figma run on my macbook?

I downloaded the Mac desktop app and tried to launch Figma, but nothing happened. It just wouldn't open at all. Figma bounces in the dock for a while, then just stops and nothing happens. So I deleted it and reinstalled it, but the same thing happened.I even cleared the caches, but it still doesn't work. What can I do to get Figma to run on my MacBook?

101
Celine_D
Figmate
George Burton
George BurtonNew Member
asked in Report a Problem
SCIM provisions all users as Viewer

Hello, I’m part of my company’s IT team. We have Figma setup in our Okta instance with SCIM provisioning. We followed the steps in https://help.figma.com/hc/en-us/articles/22773906477591-Manage-seats-via-SCIM-using-Okta and made Okta user groups that each are assigned the unique user type laid out. However, any new Figma user that is provisioned to Figma is added to the org as a Viewer. Why is this happening?

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George Burton
eryxmedia
eryxmediaNew Member
asked in Report a Problem
Need Help Error Invalid URI

Hello why am I getting this error Invalid URI when trying to connect figma to Flutterflow. This NO articles or support online for this issue can someone please help.

122
eryxmedia
Luongnd
LuongndNew Participant
asked in Report a Problem
Interactive state doesn't reset after overlay is closed

Yes I know this topic has been raised before, but I would like to raise it again, since it is breaking the core interaction in my design system. Is Figma even aware of this issue? Since the last discussion about it is ~2years ago, and this issue still exists. Steps: Create a Button component set with 2 variants: Default, On Press Add interactions in the variant: “Default” → While pressing → Change to “On Press” Insert an instance of the “Default” button into a new Frame Add interactions to the button: On Click → Open overlay. Check the “Close when clicking outside” box. Test the prototype Results When you click the button, the button change to “On Press”, the overlay opens, but when clicking outside the overlay to close it, the button does not reset back to “Default”. Expected: The button should reset to “Default”.

3226
Alex_Pickles
Nadine_Niehaus
Nadine_NiehausNew Member
asked in Report a Problem
Assets in UI3 lost structure - Help

While onboarding at a new company, I rely heavily on the structure that assets/components have. In UI3 there is no structure of the assets, just a long list of all the components 😱.How am I supposed to find anything now the structure is totally gone. Am I missing something? Do I have a setting wrong? Considering we will be forced to work with UI3 in 2 days, I have to solve this issue now. I understand changes are hard for every user (maybe more so for designers), and I’m trying to adapt, but its a struggle if things don’t work properly. Lost all of my speed in designing. It’s a pretty big issue in general. Anyway if we can solve this assets issue that would be great.

453
Nadine_Niehaus
mnt
mntNew Member
asked in Report a Problem
It is impossible to move a line in Figjam

Big fan of Figjam, but what drives me crazy, it is impossible to move a line. It is also not possible to copy and past it, without the pasted line having a different rotation. It looks like this is a know, but unsolved issue, for the past 3 years:

00
mnt
Guido
GuidoNew Member
asked in Report a Problem
Lost access to my own files ("This is an unassigned draft file")

Hi Figma Team, I need urgent help with two files that I have apparently lost all edit privileges on, although I created them from scratch. I now get the “This is an unassigned draft file - Ask any admin to move it into a different project.” message. I really don’t know what I could’ve done wrong, and I can’t find any indication that this was created in a different project or team. If so, how could I even tell or know who to contact? as far as I know I’m the admin on these files. Please help me out! these are very time sensitive. Thanks in advance

254
Guido
LeoWoz
LeoWozNew Member
asked in Report a Problem
Part of Annotations disappear while used in section

When using annotations, there’s a recurring bug where some annotations are visible while others are not. The issue occurs when annotations are inside a Section. If I remove the Section, the annotations immediately appear.

242
LeoWoz
Isaac_at_RIVER
Isaac_at_RIVERNew Member
asked in Report a Problem
UI3 Component Search Terrible Performance (minutes vs seconds)

Hi team, this follows the launch of UI3. We use a design system, and one thing our team found was incredibly slow performance of the component search (Shift I).From less than a second to minutes. This was related to UI3 only, as we could switch between UI2 and UI3, and where UI2 would take less than a second to return relevant results, UI3 would just show “loading” placeholders for minutes at a time in the same file. I was thinking yesterday I should take a video, only to be locked into UI3 today. Our team would regularly check UI3 every few weeks, as this would happen across devices, on web, and in the app. This is literally 100x worse performance (from less than a second to minutes). It’s like UI3 does not have a debounce, or the search is trying to do other things at the same time like identify how may of those components are in the file (great to know, but way less useful than a fast search). I have seen numerous other threads on this, and I was just wondering if there was any upda

562
y_toku
Figmate
Dennis_N
Dennis_NPower Member
posted in Report a Problem
Annotation tags disappear if copy'n'pasted to another file

Within a file you can copy and paste frames with annotations while their tags remain but if you copy frames or components to another file, the annotations get copied which is great but their tags unfortunately disappear. Expected behavior: Annotation tags should remain if copy and pasted to another file.

384
y_toku
Figmate
MAX2030
MAX2030New Member
asked in Report a Problem
The file has disappeared

Today (30.04.2025) the file disappeared at the link: https://www.figma.com/board/IQrRwRwGc8gXmPNh2pdo0C/Untitled?node-id=0-1&t=5wb7uFlme2an3QjV-1The team is called ЮСпитер .I think this file was in the Team. Please help restore the file, very important information inside! @Support_Squad ​@Figma_Support ​@Celine_D

81
dvaliao
Figmate

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