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Report a Problem

Experiencing issues? Report them.

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1956 Topics
S
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

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S
Figmate
Sean_Sands
Sean_Sands
asked in Report a Problem
Issues with overrides on instances

Hey all, I’m having a particularly annoying issue when dealing with overrides on instances. I have a few basic components that make up the entirety of a navigation component. All of the names are the same between each component, object, nested components, etc. so overrides should be retained. Nav Item Nav List Group Nav List Sections Each of these use that first Nav Item component to make it. They all have the same exposed props/overrides and as far as I can tell, as I built these components fresh after my previous build showed the same issues, all layer names are identical between nested instances and thus should retain overrides. When using these to make my Left Nav component, the instances in the left nav component group shows all the overrides made in the properties panel. As you can see here: However, when I make an instance of that left nav component, those property overrides no longer are retained in the properties panel despite still showing the override content visually. I’d a

803
Paul_Lyons
Dhwani Shah
Dhwani ShahNew Member
asked in Report a Problem
How to hide horizontal scrollbar in Figma Sites?

Hello Everyone! I’m using Figma Sites for my design portfolio and added horizontal scrolling to a frame. It works, but when I preview the site, a horizontal scrollbar shows up, and I want to hide it for a cleaner look. Here’s what I tried: Set the frame to horizontal scroll under overflow behavior Tried to look for an “On Drag” interaction to make it feel swipeable — but it’s not available Thought of using arrows + variants, but that’s a lot of work and not ideal Is there any way to hide the scrollbar in Figma Sites? Or any better workaround? Thanks!

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Dhwani Shah
chriskuhrt
chriskuhrtNew Member
asked in Report a Problem
Tags in older community files aren’t getting recognized anymore?

I’m trying to update some files. Apparently the old tags aren’t getting recognized? Two weeks ago it worked. Did Figma break some things regarding the big updates? Aren't you writing test? ;P Or am I doing something wrong here?

131
chriskuhrt
senurich
senurichNew Member
asked in Report a Problem
Bug: Adjusting one of the dimension of a scaled instance in the right panel changes the other

Steps to reproduce: Create an instance of any component. Apply a scale transformation to it. Modify one of its dimensions in the right panel. Observe how the other dimension changes.

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senurich
Antony_Smith
Antony_SmithNew Member
asked in Report a Problem
noindex always on

Regardless of “Exclude all pages from search engine results” being checked or not the site is always set to noindex. I’ve tried multiple ways to change with publish, unpublish setting the field on/off then updating etc yet it’s still set to noindex. Pretty significant issue tbh!

373
Antony_Smith
stacieclark
stacieclarkNew Member
asked in Report a Problem
Distribute Vertical and Horizontal Spacing not working

Trying to use the 'distribute horizontal (and vertical) spacing' option for points on a line so the points will be equally spaced out on a line but it doesn't work anymore. Does anyone know why?

211
Vitaliy1
Md_Imran_Uddin
Md_Imran_UddinNew Member
asked in Report a Problem
Color Picker Tools (Click to sample) is not working New eyedropper tool not working

Issue with Color Picker in Figma After the recent Figma update, the color picker (eyedropper tool) isn't working. Whether I use the shortcut key “I” or select it manually, the tool doesn't respond. Has anyone else faced this issue or found a solution? ​​​​​​

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Md_Imran_Uddin
de_la_Puente_Pantoja_Alberto
de_la_Puente_Pantoja_AlbertoNew Member
asked in Report a Problem
Moving in file with spacebar+drag works erratic

Hi!I'm currently experiencing some erratic behavior when navigating within a file using the spacebar. It seems to be related to the Sections containers, although I haven't looked into it in detail yet. Would you mind taking a look at the attached video? Thanks

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daken
anadindesign
anadindesignNew Member
asked in Report a Problem
left panel

HiHi,The new layer preview thumbnails are not helpful. They waste space and make it harder to identify layer types at a glance. Please keep the clear indicators (frame, auto layout, shape, image) — those are useful. Right now, it’s harder to navigate, and it slows down my workflow. Feels like an A/B test — but this version really hurts usability. Thanks.

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anadindesign
SKL
SKLNew Member
asked in Report a Problem
Cannot change visibility or assign boolean to

Hello, I’ve got a component set that I want to assign a boolean to, for the visibility of the word “Owner.” I successfully assigned it for every variant except the one called “Open.” The options to hide the layer and to apply variable/property are grayed out, only for this text layer. It also prevented me from assigning the boolean for the entire component set. I can still change the visibility of the layer from the left panel. I found a workaround by pasting “Owner” from a different variant, but can anyone explain why this is happening? Here is the figma link: https://www.figma.com/design/cMcWnX5NQECJ5vcNzWoKRk/test?node-id=1-101&t=0VnqJiQ7GCU6ANYi-1

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SKL
Phu_Nguyen
Phu_NguyenActive Member
asked in Report a Problem
Figma Sites: Google Fonts not actually imported?

I tried copying my design into Site. It looks good in this editor view with Gobold from Google Fonts: But there are still Missing Fonts notices: I replaced so many times but it could not show up in preview: Sorry that this is my private work so I cannot share the file, but I hope somebody could guide me to the solution, or explain what happens to the fonts in editor and in preview. I can describe the situation as detailed as you need. Do I need to do any extra steps to get these fonts showed up in my site?

141
Nellya
Max Cdz
Max CdzNew Member
asked in Report a Problem
Font sizes do not load well on published site

Hello, I am currently testing the new Site feature and I encounter a problem with my published site. My problem is: the font size do not load as designed when I load the site online. I designed text styles with various breakpoints. My text styles And when I preview my design, it looks like this: Page preview But when I publish it and load the page, it looks like this: Page loaded online Everything goes back to normal if I resize manually the browser window. How can I solve this?Thank you for your help!​​

181
Sam_Di_Mauro
Levi_Jones
Levi_Jones
asked in Report a Problem
Component Overrides don't apply to variants

Anytime I use a variant with overrides applied the interactive component causes the variant to revert to its default state in the prototype. I may be doing something wrong, but it feels like a bug.

329022
Madory
Vishal Patil
Vishal PatilNew Member
asked in Report a Problem
getting a "Too many images" (>50) error when transferring Figma designs to Webflow

getting a "Too many images" (>50) error when transferring Figma designs to Webflow

341
Emilie Thonat
Jason Christie
Jason ChristieNew Member
asked in Report a Problem
Sites using Components with Modes is broken

I have been playing with Figma Sites recently, trying to get to grips with how it works. I created a Design separately that utilised component variables with Modes to allow for typography sizing between desktop and mobile variants. Once published, I can add the components to Sites (hero banner, content block etc) and switch between Desktop and Mobile variants with ease, HOWEVER , the type modes do not change. They appear to show up correctly on the Sites file, but when you come to ‘full preview’ or publish, the mode values are not applied!? It feels like possibly due to the way you need to build/design pages in Sites (desktop first, which IMO is odd) with a natural cascade down to mobile, there is a bug / conflict between setting an appearance mode on the desktop design and then trying to apply a different mode to the mobile breakpoint/design. I have tried a few work arounds - restarting, applying modes to both parent and sibling layers/components, clearing cache, but have had to resul

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Jason Christie
David_Galliford
David_GallifordNew Member
asked in Report a Problem
Figma Sites - Preview and Fonts

When I use Figma Sites, fonts in the build view looks fine. But when I use Preview, some fonts default to arial. I’m using the latest version of Figma Desktop for Mac. Authoring View - Montserrat Semi Bold Preview - Changes to Arial Bold The fonts are loaded on my system.

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David_Galliford
Mohammad_Arslan_ud_Din
Mohammad_Arslan_ud_DinNew Member
posted in Report a Problem
Figma 125.4.8 is being too slow on both Intel based Mac as well as Windows.

The latest Figma build (125.4.8) is causing severe performance issues across multiple systems, making it frustrating to work on even moderately complex files. On macOS (Intel MacBook Pro 2019, i9, 32GB RAM): Extremely laggy interactions (delayed selection, slow rendering, unresponsive tools). Sometimes running into High CPU usage even with simple vector edits. Issue persists after a fresh macOS reinstall, ruling out system clutter. Kills the creative workflow due to constant freezing/stuttering. On Windows (8th Gen Intel i7, 16GB RAM, SSD): Slightly better than macOS but still noticeably sluggish. Frame drops while zooming/panning, delays in plugin execution. Both systems meet Figma’s recommended specs, yet performance is worse than previous builds. Is this a regression in rendering efficiency? Are others facing similar slowdowns? Temporary fixes tried (no success): Disabling hardware acceleration. Clearing cache/reinstalling Figma. Using Figma in a browser (issue gets away somehow but

601
Thomas Reem
Figmate
Ravil Shafikov
Ravil ShafikovNew Member
asked in Report a Problem
Layer names are missing when updating instance

When I use an instance of a component in another component, to enable its settings in the right menu, I add display properties of the component instance. At this point, the settings group is named the same as the layer in the layers list. If I rename the layer, I will see in the right menu that the name of the property group has changed in the right menu. It works well as long as I'm inside the same file. If I publish a component with such a renamed layer, then the first time I install it, I will see the correct display of the layer name. But as soon as I change the option in the child instance of the component, and then update the child component's wizard, the layer name resets to the initial one. This is only noticeable if the component instance has been modified. If we reset all the overlays, we will see the correct layer name again. Video on Google Drive

412
dvaliao
Figmate
GalijaHoraGames
GalijaHoraGamesNew Member
posted in Report a Problem
Auto layout not working

Auto layout is not including component on right side, only text on left….

81
dvaliao
Figmate
Ben Neil
Ben NeilNew Member
asked in Report a Problem
Domain change via gsuite

Ive put in multiple requests for help @ https://help.figma.com/hc/en-us/requests/new but ive not heard anything back. im worried that if any of our staff log out and log back in using SSO they will lose their work. Please help. It would be great if you guys had some automated help like intercomm or even a way to see the status of a ticket that was in process. thanks. The main problem is after I changed our domain in gsuite. I logged out and back in via SSO and my work was gone. So I don’t know how to change the domain in figma so folks also don’t lose their work.

61
Ben Neil
Philippe_Duss1
Philippe_Duss1New Member
posted in Report a Problem
Figma Sites Bug: Preserving Scroll Position

Even when frames share the same name, like ScrollFrame/1 and ScrollFrame/2, and the 'Reset scroll position' option is disabled, the scroll position still resets when navigating back with a back interaction from one webpage to another.

101
Rodolfo Afonso
Ricardo_Desirat
Ricardo_DesiratNew Participant
posted in Report a Problem
Figma is super slow after UI3

Hi Figma is now super slow. Just selecting and moving objects around has become a bad experience. This is major. Is it because of the thumbnails new feature (constant refresh)? Please allow us to turn it off. Thank you

383
Ricardo_Desirat
Marilu Santacruz
Marilu SantacruzNew Member
asked in Report a Problem
Open session not working for some people

Hello, I have a team member who is not able to interact on open sessions. This happens often and sometimes we are able to troubleshoot i.e open session on incognito. however, most of the time she is still unable to interact with the board. We also have send her multiple “can edit” invitations but when she accepts them is says she can only view. on my end I see her with editing capacity and don’t know what else to do. her name is [personal information redacted]. How can i resolve this recurring issue? Thank you in advance for your help. [personal information redacted]

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Thomas Reem
Figmate
Ariel10
Ariel10New Member
asked in Report a Problem
Can't remove a FigJam template

A teammate created a FigJam template in our Organization. There seems to be a glitched duplicate of the template that we want to remove, but are unable to (the teammate who created the originial template can’t see it in her files, either, though it says it was created by her). We can see the template in the Templates and Tools section but are unable to modify it there (even as an admin).

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Ariel10

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