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I’ve tried many times to verify my student status, but it didn’t work. I received an email from SheerID asking me to “finish everything,” but when I click the button, it says: “This verification has expired. Please submit a new verification.” When I try to verify again, it says I’ve exceeded the limit.I thinking it’s because I clicked the link only a few days later and the time expired. 

I have been receiving the following errors in Figma Make. It is not completing request, however, it thinks it is. Thoughts?Failed to load resource: net::ERR_CONNECTION_REFUSEDUnderstand this errorvendor-core-31cb22b87b85909a.min.js.br:77 [MultiplayerSession] Joining file version 101 (initial load)Prototype:1 Access to image at - origin 'https://www.figma.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.Understand this error - Failed to load resource: net::ERR_FAILEDUnderstand this error/api/mcp/clients?:1  ailed to load resource: the server responded with a status of 404 ()

I recently discovered that the “check color contrast” feature in the Figma color palette window is not 100% accurate and rounds up the contrast value compared to the WebAim Contrast Checker. This is very concerning and potentially problematic when resolving passing contrast levels among brand colors and accessibility. Warning to designers: be sure to double check your contrast levels and don’t rely on Figma’s tool alone! Background color: #355F78Text color: #FDC96EWebAim Contrast Checker fails at 4.49:1Contrast Finder fails at 4.49631Figma passes at 4.5:1Stark plugin passes at 4.5:1

Hi, I am having trouble with my pupils. It says “an admin needs to update seat”, how do I do this as I can’t see anything about seats in the Admin tab. Can you help? I am a teacher for Highland Virtual academy so my pupils have various school address, not all @portreehigh.

I attempted to cancel my subscription and remove my credit card details, but despite being on the Starter plan, $25 was still charged to my card. I also reached out to the support and sales teams but haven’t received any response. I previously informed you that I no longer need my Figma subscription, yet I was still billed. Please help me resolve this issue — I would like to request a refund.

I have done everything (from turning off spam filters, to making sure the email works, tried from different browsers).I am only logged into Figma via the Mac app.I can’t login via Google, it’s not a google account.It’s not via my 2fa auth code, it’s an actual email being sent I am not able to login, I’m on a subscription and can’t even access my account.  The AI chatbot said they’d send me an update to my ticket via email, womp womp I don’t think I’ll get it.What can I do?  I made this temp account to post this, my real account email is different.  please help

Hello! There was a problem exporting layouts after purchasing a new system. Layouts are exported with extra pixels, I attached a screenshot. I'll say right away that I tried to export in 1x and 2x, and from the desktop version. I reinstalled Figma, now it's the newest version. I rebooted the computer. There's still a problem. Please tell me how to fix it, because it's very necessary for work. 

Hi everyone,I’ve noticed that the native plugin header (the top bar that shows the plugin icon, name, and close button) has a different height when running a plugin in Development mode compared to published plugins.In Development mode, the header is noticeably taller — around 56 px, while in published plugins it’s around 40 px. This reduces the usable vertical space inside the plugin window.It’s not just one plugin — I see the same behavior across all my plugins, even the most basic ones without any custom styling or JavaScript.I’m testing in the Figma Desktop app on macOS, latest version.Is this an intentional change in the Development environment, or maybe a bug introduced recently?

Hi there, I have reverified my education plan multiple times and have received emails that I am verified and my educational plan is activated, but in Figma I still see the notification “Education status expired.”  Please advise. 

Hey everyone, I successfully authenticated my student status through SheerID, they have confirmed that all my information was correct. Somehow my status was still not transferred to Figma and I don’t have access to my education account, does anyone have any idea how to fix this issue as I have already reached out to education@figma.com about a month ago and haven’t heard back yet. Or who I could possibly reach out to instead or through a different medium? 

I had two slides files in my account that I last edited in Jan 2025, and they are no longer there. I checked all my teams and projects and trash. Can someone help please?

We have an issue when attempting to add external team members to our connected project. Both organisations are on a paid plan and have a connected project setup. The external team member attempting to add, is part of the connected organisation.However, when attempting to add an external member to the connected project they are restricted saying they need to be part of the host organisation.  

In admin panel People section, when I open detail of user and changing users, “Role” field don´t change based on user  (side panel is still open)- showing role of First opened user.All other fields are dynamically load by the user detail.If I close and reopen side panel with another user, side panel load all the data.

Hello! I’ve recently run into this problem with some images in my project files. Frames that had images in them no longer appear to have them and version history also cannot pull any of the images. They seem to just be gone. We have multiple instances across multiple files where we’ve encountered this. The images now just appear as rectangles in the layers panel. For one project page all of the images have disappeared, while on another only a few.  example of what it looks like in the layer panel now 

I have a Figma Library that is getting to heavy, so my team and I deleted all the unnecessary items, components, resizes the images and downloaded the file has a local file. We got 128mb.And for the upload purpose we need it to be much smaller, the issue is no matter what we delete, it doesn't change the file size, we even cleared the all file, including the Version History.It literally keep the same exact size 128mb, after download it to a local copy again.What are we missing here? Can you help?

Hey friends! Is anyone else having issues with Figma Make projects working great in the preview and then just giving a blank screen when published and accessed via the provided URL.I’ve tried refreshing the project, fully closing out Figma and reopening, even duplicating the project entirely and publishing that, but still getting the same issue. Have had some coworkers try the URLs as well and they similarly get blank screens. When I go into dev tools on the published site, the code is empty and has seemingly nothing from the project.Our hope was to test with users using Make prototypes since it’s a huge step up over testing on a static prototype, so would be amazing to figure out what might be causing this! 

I build a Figma Website for my Company and they use Microsoft Edge Broswser, Chrome and Firefox in Citrix. The Website loads and works in Firefox and Chrome Citrix. It also loads in Browsers outside citrix. But if i open it in Edge Citrix it shows nothing, loads only 2 menü points in the top and thats it. Is there any thing i can do ore a place i can get help? I know this may not be an easy fix but i dont even know where to start looking for the problem.

Hi everyone, I’ve been facing an ongoing Design System sync issue across multiple project files, and despite submitting detailed tickets to Figma Support, I haven’t received any response.Posting here in hopes that someone from the Figma team or community can help. Problem summary Components from our shared Design System are randomly breaking or desyncing across files. It started with an icon in a file uploader component that appeared oversized in one file, then moved to a modal background overlay, and now even affects button icons in other files. Replacing the affected component instance fixes it temporarily, but after a while the same issue appears again on different components or files.  Why I’m posting Since support hasn’t responded yet (Ticket #1569789 and #1560466), I’m posting here to see if anyone else is experiencing similar component desync or visual corruption issues across files, or if a Figma staff member can help escalate this. Any insights or workarounds would be greatly

Hello, I do not know what is happening but my font menu on web-figma look well-rendered on the app is not. Can someone tells me why? 

I'm losing access to the Typography Variables palette for setting font weight — this issue is happening with my premium account.But strangely, I still have access to this feature on my free account.I’m not sure why?  

Hey, I can’t access my Figma file that I’ve been working on for months. It just disappeared and is now asking for request permissions. 

My figma account was created using my university email which was deactivated! I need access to my projects for portfolio reasons and I’ve filled out a request form to get this sorted and have yet to receive a response to my updated email address I provided. Can someone please help me? I have no access at all to any emails going to my deactivated university email.

Hello there,I have encountered a confusion in admin interface of figma plans. Admin - dashboard, billingUse case: I have vacated some of the seats we used, some of them were annual and some monthly. Some collab, some full seats. I am unable to see on the dashboard, what type of seats are available. Both lead me to manage existing paid seats and don‘t show available ones. Admin - Dashboard Admin - BillingOn top, the arrow “back” in the top is broken and doesn‘t lead to the correct previously visited page within admin sites. Admin - People: Editing seats for usersIn this dialog of editing seats for a particular user, I am unable to see if monthly or annual seat is gonna be used. Which one is it? Admin - People: edit seat on an individual userI am posting this to give feedback on the lack of clarity. The navigation issue seems like a bug to me.

Since yesterday, Figma Make has suddenly stopped working.It had been working perfectly before that.The problem is that after entering a prompt, it gets stuck at the “thinking” stage and then stops without any feedback or progress.One strange symptom is that when I enter a new prompt, the previous one reappears together with the new one — both start “thinking” again and then freeze. This keeps repeating.I’ve already tried every possible fix: version rollback, file duplication, using a different browser, etc., but nothing has solved it.Is anyone else having the same promlem?

The selection tool shows up as a white rectangle and doesn’t let me see the dimensions of things as well