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Question

my account

  • March 19, 2026
  • 2 replies
  • 13 views

Ruslan1324

Hello Figma Support,

I need help changing the email address on my Figma account. I no longer have access to the current email connected to the account, so I can’t update it myself.

 

Please help me replace the old email with a new one.

 

Current email: [ruslan@startted.com]

New email: [ruslandsign@gmail.com]

 

I’m ready to provide any information needed to verify ownership of the account.

 

Thank you.

2 replies

Janro
  • New Member
  • March 19, 2026

 


Janro
  • New Member
  • March 19, 2026

Here is the answer of the support : 

Hello,
 
Thank you for reaching out. 
 
We recently placed a temporary block on the duck.com domain due to abuse, and some legitimate accounts were impacted as a result.
 
We expect you will regain access today. We appreciate your patience while we resolve this.
 
Best,

James