Suspended Account "Signups from this email domain are forbidden"

Same problem with duck.com domain name. No answer from support for now. I can’t believe I lost all my files and project. 

Janro

Hello Figma Support,

I need help changing the email address on my Figma account. I no longer have access to the current email connected to the account, so I can’t update it myself.

Please help me replace the old email with a new one.

[redacted]

I’m ready to provide any information needed to verify ownership of the account.

Thank you.

Here is the answer of the support : 

Hello,
 
Thank you for reaching out. 
 
We recently placed a temporary block on the duck.com domain due to abuse, and some legitimate accounts were impacted as a result.
 
We expect you will regain access today. We appreciate your patience while we resolve this.
 
Best,

James

Hey both, I’m really sorry you’re running into this! 

I’ve gone ahead and created support tickets for both of you so this can be looked into as quickly as possible:

• ​@adminLi: your ticket number is #1804317.

• ​@Janro: I wasn’t able to locate an existing ticket, so I’ve created one for you as well (#1804328). If you’ve already submitted one, no worries at all, the team will automatically merge any duplicates.

Our team is aware of the issue and is actively investigating. Please rest assured they’ll follow up with you directly as soon as they have an update.

Thank you for your patience in the meantime! 

Same issue with me yesterday. I am so annoyed because it is not even possible to create a report without having to create a new account that is not using my DuckDuckGo email alias. So, is this a permanent or temporary fix? Because I can currently login today with my DuckDuckGo email alias as of March 20, 2026. Should we change our email just for Figma?? I personally do not want to use my real/additional addresses anymore on any sites because email aliases should be a norm anyway in 2026 to prevent inbox spams and trackers, and to reduce the consequences of data breach. If companies don’t want users to use aliases, then companies should make sure not to spam and track us, and to keep our accounts safe. We shouldn't have to compromise our privacy and security by using primary addresses just because Figma’s security is too bad to distinguish between spam abuse and legitimate alias users. Banning well-known email aliases is a lazy move. SMH.