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Question

Suspended Account "Signups from this email domain are forbidden"

  • March 19, 2026
  • 2 replies
  • 47 views
adminLi

Figma Support,

 

I just found out my Figma account [redacted by forum moderator to remove PII] that I have been using for months without any problems, was suddenly suspended as I was trying to log into it today. The error message says:

“Signups from this email domain are forbidden. Please use an email on another domain.”

 

I can understand blacklisting domains for new signups, but for an existing account!! All my files are now gone just like that, seriously?! Why did no one give me a heads up to change the email domain, not instanlty suspend me?!!

 

Now I had to make this new account just to send you this. Unbelievable.

 

Liam

2 replies

Janro
  • Janro
  • New Member
  • March 19, 2026

Same problem with duck.com domain name. No answer from support for now. I can’t believe I lost all my files and project. 

Janro

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • March 19, 2026

    Hey both, I’m really sorry you’re running into this! 

    I’ve gone ahead and created support tickets for both of you so this can be looked into as quickly as possible:

    • ​@adminLi: your ticket number is #1804317.

    • ​@Janro: I wasn’t able to locate an existing ticket, so I’ve created one for you as well (#1804328). If you’ve already submitted one, no worries at all, the team will automatically merge any duplicates.

    Our team is aware of the issue and is actively investigating. Please rest assured they’ll follow up with you directly as soon as they have an update.

     

    Thank you for your patience in the meantime! 

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