Figma desktop app is not work , it showing black screen.

Hi ​@D.E.N.X — welcome to Figma Forum, and thanks for bringing this up! I’m sorry you’re running into trouble with the Figma Desktop App, and I appreciate you taking the time to troubleshoot.

I tested this on my end and didn’t encounter the black screen issue you’re seeing. 🤔 To help narrow things down, could you confirm a few things?

• You’re running the latest version of the Figma Desktop App (125.8.8 or later).
• Your device’s operating system is up to date.
• Does the issue happen in the browser version of Figma as well?
• Does this only happen in the file manager or, if have access to a file URL and you’re able to access a file directly, does it open as expected in the browser or desktop version of the app?

If you’re still seeing the problem after checking these, it’s best to have our Product Support team take a closer look. When you have a moment, please reach out to them directly and include:

1. the link to this Forum thread for context
2. a full-size screen recording of the steps leading up to issue (if possible)
3. a link to a file that you’re attempting to open with ‘can edit’ access shared with support-share@figma.com (if possible)

This will help the team investigate and resolve the issue more quickly.

Q - You’re running the latest version of the Figma Desktop App (125.8.8 or later).
A - Yes

Q - Your device’s operating system is up to date.
A - Yes, Window and my graphics driver - I checked everything.

Q - Does the issue happen in the browser version of Figma as well?
A - No - Web version working fine.

Q - Does this only happen in the file manager or, if have access to a file URL and you’re able to access a file directly, does it open as expected in the browser or desktop version of the app?
A - Desktop version not working whether I try to open, Home page or any particular file.

Hey ​@D.E.N.X — thanks for taking the time to confirm those details. To help get this resolved as soon as possible, I’ve opened a ticket with our Product Support team so they can take a closer look at what’s going on. Please check the inbox tied to your Figma account for an email from me with next steps.

Your case number is: 1536991.

Appreciate your patience while we dig into this. We’ll follow up directly from there with more detailed troubleshooting.

Hello, I’m experiencing exactly the same issue & feedback as in this thread, two months later… Kind regards, Jerome 

I'm currently experiencing this right now. I tried a lot of things, uninstall/install, update laptop, download figma app and still not showing. Browser is working fine as well.

Hi both - what browsers are you both currently using?

I know you mentioned that it seems to work fine in browser, but I want to check on some things:

Are you on a VPN, or on an employer owned computer?

Would you kindly run through the steps mentioned on this page to grab network logs?

https://help.figma.com/hc/en-us/articles/360041949073-Export-network-logs

Once you’ve done this, please run through this form, and attach the logs to it: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001731233

Let me know if you run into any issues.

It became black screen again, but it worked chatting with Fig.

• If you can't access the Help menu because the screen is black, you can clear the Figma desktop app cache using your computer's operating system tools.

  On Windows: 1️⃣ Force quit the Figma app.
  2️⃣ Open the Start menu and type %APPDATA%\Figma, then press Enter.
  3️⃣ In the window that opens, delete the Desktop and DesktopProfile folders if they exist.
  4️⃣ Launch the Figma app again.

• If you're unable to delete the Desktop and DesktopProfile folders, make sure the Figma app is completely closed before trying again.

• Check your Task Manager (press Ctrl + Shift + Esc) to ensure there are no Figma processes running—if you see any, select them and choose End Task.
• After confirming Figma is closed, try deleting the folders again from %APPDATA%\Figma.

• If you're seeing a black screen when opening the Figma desktop app, try these steps:

  1️⃣ Force-quit the Figma desktop app and restart it. 2️⃣ If the issue persists, clear the app cache by selecting Help in the menu bar, then Troubleshooting > Reset Figma and Restart. 3️⃣ Make sure your computer meets the system requirements: macOS 12 or later, or Windows 11 64-bit. 4️⃣ Check that your graphics card drivers are up to date and that WebGL is enabled on your device.

This is so funny, it still keeps happening to me. 

This time what worked is the following:

- Updated my device >> Restart device >> Intalled Figma (run by admin) >> did not work >> removed Figma from Task Manager >> Removed all files in %APPDATA%\Figma (I meant all not just the folders) >> click Figma installer and it worked 🥹🙏

Thank you Ellaine,

Deleting ALL the files from %APPDATA%\Figma worked for me too (finally!)

you should get a medal for the last solution 🙌🏻

Deleting all the files worked for me too. Thanks much!

HAHAHAHA happy to help and simplify

Actually, as of today I am still experiencing this - can someone from Figma team check why this is happening and provide a permanent solution? It really affects productivity, thank you.

Hey ​@Ellaine_Gabotero, Celyn from Figma Community Support here.

Thanks for following up on this. I understand that you’ve already tried several troubleshooting steps and workarounds, and are still encountering this issue.

I’ve gone ahead and created a support ticket for you so the team can take a closer look and assist you with this. Your ticket number is #1890812.

When you get a chance, please reply directly to the ticket with a link to the impacted file and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).

Appreciate your patience here, someone will be in touch with you soon.

Thanks so much for sharing this, ​@Ellaine_Gabotero! Glad to hear it’s resolved on your end, and appreciate you posting the solution here - this would be really helpful for anyone else running into the same issue.

I’ll go ahead and mark this as the best answer so it’s easier for others to find. Thanks again 🙌

Thank you so much ​@Ellaine_Gabotero for the update