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It’s is showing black screen without any error message. I tried to uninstall and clear all the files in file manager and reinstalled it again but still it's not opening 

I tried All the method listed below : 

1. Clear Figma cache

2. Run Figma with disabled GPU acceleration

3. Update your graphics drivers

4. Reset/Reinstall with full cleanup

 

Please Help me in this !!! 

Hi ​@D.E.N.X — welcome to Figma Forum, and thanks for bringing this up! I’m sorry you’re running into trouble with the Figma Desktop App, and I appreciate you taking the time to troubleshoot.

I tested this on my end and didn’t encounter the black screen issue you’re seeing. 🤔 To help narrow things down, could you confirm a few things?

  • You’re running the latest version of the Figma Desktop App (125.8.8 or later).
  • Your device’s operating system is up to date.
  • Does the issue happen in the browser version of Figma as well?
  • Does this only happen in the file manager or, if have access to a file URL and you’re able to access a file directly, does it open as expected in the browser or desktop version of the app?

If you’re still seeing the problem after checking these, it’s best to have our Product Support team take a closer look. When you have a moment, please reach out to them directly and include:

  1. the link to this Forum thread for context
  2. a full-size screen recording of the steps leading up to issue (if possible)
  3. a link to a file that you’re attempting to open with ‘can edit’ access shared with support-share@figma.com (if possible)

This will help the team investigate and resolve the issue more quickly.

Q - You’re running the latest version of the Figma Desktop App (125.8.8 or later).
A - Yes

Q - Your device’s operating system is up to date.
A - Yes, Window and my graphics driver - I checked everything.

Q - Does the issue happen in the browser version of Figma as well?
A - No - Web version working fine.

Q - Does this only happen in the file manager or, if have access to a file URL and you’re able to access a file directly, does it open as expected in the browser or desktop version of the app?
A - Desktop version not working whether I try to open, Home page or any particular file.

Hey ​@D.E.N.X — thanks for taking the time to confirm those details. To help get this resolved as soon as possible, I’ve opened a ticket with our Product Support team so they can take a closer look at what’s going on. Please check the inbox tied to your Figma account for an email from me with next steps.

Your case number is: 1536991.

Appreciate your patience while we dig into this. We’ll follow up directly from there with more detailed troubleshooting.

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