환불요청합니다.
2월 26일에 5달러 결제되었는데 갑자기 15달러 청구가 되었어요.
저는 구독을 취소했기 때문에 금액이 결제가 되면 안됩니다.
팀에 인원을 추가하려 했지만, 추가금액이 발생한다고하여 혼자서 프로젝트를 해야했습니다.
환불해주세요
Solved
결제 환불
Best answer by Celine_
Hey there, Celine from Figma here! Thanks for reaching out , please let me continue in English as I don’t speak Korean, I hope it’s ok.
I understand your concern regarding the unexpected $15 charge after canceling your subscription.
For privacy and security reasons, we’re not able to review or process billing and refund requests here in the Forum. I’ve just sent you a DM with the next steps so we can help look into this properly. Please check your inbox when you can, thank you for your understanding.
This topic has been closed for replies.
Hey there, Celine from Figma here! Thanks for reaching out , please let me continue in English as I don’t speak Korean, I hope it’s ok.
I understand your concern regarding the unexpected $15 charge after canceling your subscription.
For privacy and security reasons, we’re not able to review or process billing and refund requests here in the Forum. I’ve just sent you a DM with the next steps so we can help look into this properly. Please check your inbox when you can, thank you for your understanding.
환불요청합니다.
금일 4월 24일에 22달러 결제되었습니다.
저는 구독을 취소했기 때문에 금액이 결제가 되면 안됩니다.
환불해주세요
Hey
Just to clarify here, when you cancel a subscription, access usually continues until the end of the current billing period, which may explain why a final charge was applied.
That said, since billing requests involve sensitive account information, our support team is best equipped to look into this for you. Please submit a request via our Support Hub so they can review your case? To do that: go to the Support Hub / type "Contact support for a refund" / click Start a chat and include the details of the charge.Thanks for your patience!
당신이 말한곳에 들어가니 figma ai 가 구독해지않된다고하는데 이메일이나 다른창구없나요?
진짜 제 플랜은 결제가되면안됩니다.
Hi
Your request is open with our Product Support team and they will review the charges directly. Your case number is: 1870330. Please keep an eye on the inbox tied to your Figma account for next steps.
In the meantime, this resource may be helpful in the future for managing billing and purchasing AI credits as your needs change: Manage billing on the Professional plan.
Appreciate your patience — we'll get this sorted. 🙏🏻
Hello,
I invited another member to my team to test the feature, but then realized it required a paid subscription.
Since then, we have not used the team or the paid features.
I also did not realize that I was being charged for two seats.
I would like to cancel the subscription and kindly request a refund if possible.
I would really appreciate your understanding and consideration.
Thank you.
Hey
To cancel your Professional plan subscription:
- Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
- Click Admin.
- Select the Settings tab.
- In the Plan section, click Cancel plan.
- Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.
You can find more information on downgrading your Professional Plan on our Help Center.
Since this involves billing history, workspace usage, and account-specific details, the team will be best equipped to review whether any adjustment or refund may be possible in your case.
Please note that under Figma’s Terms of Service, payments are generally non-refundable: https://www.figma.com/legal/tos/.
However, the support team will review your specific situation directly and follow up with you by email as soon as they can. Thanks again for your patience in the meantime!
Quick update: the support team has reviewed your case and sent you a reply!
Please check your inbox and continue the conversation directly there, as they're best equipped to help with the details of your specific case. I'll go ahead and close this thread here as all the requests in this thread have been addressed, thank you!
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