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W9 Request to pay Invoice

  • May 13, 2026
  • 1 reply
  • 22 views
Aubrey Altmann

I have been trying to pay our Figma invoice but have gotten no response from the billing team when I respond to the emails as I am told to do.

I am on an organization account switching from a CC to invoice payment method and need a W9 to process the invoice. 

How/where do I got to get a response?

Best answer by Celine_

Hey ​@Aubrey Altmann , Celine from the Figma Community Support team here, sorry to hear you haven't received a response yet! I can see your ticket and have added a follow-up note to increase visibility with the team. Since this involves billing and switching payment methods on an Organization account, our support team is best equipped to handle this securely. An agent will get back to you directly as soon as possible. Thanks for your patience! 

Also, to update your billing contact, here are the steps: 

  1. Open the file browser by logging in to your account at figma.com.
    • If you’re in a specific Figma file, you can access the file browser by clicking > Back to files from the toolbar.
  2. Select Admin from the sidebar.
  3. Select Settings at the top of the page.
  4. Under the Billing section, click Billing contacts.
  5. Add email addresses (xx@xxxxx.com) for your billing contacts, separated by a comma.
  6. Click Save.

For more details, you can check this article: Add or update a billing contact

Update: I see in the backend that the internal team has sent to you a copy of W9. Please check your inbox when you can. I’ve gone ahead and close the topic here. If you have need further assistance, feel free to reply directly to your case, it will re-open automatically, thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • May 13, 2026

Hey ​@Aubrey Altmann , Celine from the Figma Community Support team here, sorry to hear you haven't received a response yet! I can see your ticket and have added a follow-up note to increase visibility with the team. Since this involves billing and switching payment methods on an Organization account, our support team is best equipped to handle this securely. An agent will get back to you directly as soon as possible. Thanks for your patience! 

Also, to update your billing contact, here are the steps: 

  1. Open the file browser by logging in to your account at figma.com.
    • If you’re in a specific Figma file, you can access the file browser by clicking > Back to files from the toolbar.
  2. Select Admin from the sidebar.
  3. Select Settings at the top of the page.
  4. Under the Billing section, click Billing contacts.
  5. Add email addresses (xx@xxxxx.com) for your billing contacts, separated by a comma.
  6. Click Save.

For more details, you can check this article: Add or update a billing contact

Update: I see in the backend that the internal team has sent to you a copy of W9. Please check your inbox when you can. I’ve gone ahead and close the topic here. If you have need further assistance, feel free to reply directly to your case, it will re-open automatically, thank you!

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