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Hello,I am submitting this ticket due to an urgent and serious billing issue involving an unauthorized high-value charge and an inaccessible account.Situation Overview The original account owner has left the company We do not have access to the account or the associated email Account credentials were not handed over, and internal recovery is not possible As a result, we are unable to log in and manage billing or cancel the subscription Unauthorized Charge DetailsA charge was processed yesterday (January 11) without authorization from our organization: Plan: Starter (Annual) Amount: $1,152 (KRW 1,720,750) Payment date: January 11 Ca

Hi, I have already contacted SheerID support and they have been unable to help me get through the verification limit. I was given access to an alternate email ID but that lets me have only limited access to my school files. This is urgent, please!

There’s an issue where every time I open the app, it’ll add the login item. I see the following related issue, and I can follow those steps, but it still re-adds the login item every time I open the app. I feel like this is malecious. Please make it so that if I get rid of the login item, it does not re-add itself every time I open the app.  

Hi, I used to hit control+right click on trackpad and it opened the right click menu/context menu. First it wasn’t working on Chrome, but now it’s also not working on Safari. Please help as this is an important feature. I’m not using the mouse, only trackpad.Please note I have checked preference settings and the CTRL+right click - not working for me at all. This wasn’t an issue a few month ago. 

Inclusive Sans should have 10 combinations of weight and style, see: https://fonts.google.com/specimen/Inclusive+Sans But when I try to use it in Figma, only the ‘Regular’ and ‘Italic’ options are shown (screenshot attached).How do I fix this?  

Hi Figma team 👋,I’m posting here because my K-12 Education verification is being blocked at the institution level, not the document level.When selecting my school during the SheerID verification process, I immediately receive this message:“This benefit is not available.The educational institution you selected is not eligible.”This message appears before any documents are reviewed, which suggests that my school is currently marked as not eligible in the SheerID / Figma eligibility database.School details Name: Keisung Primary School Location: Daegu, Republic of Korea Education level: K-12 (Elementary School) Official school domain: keisung.dge.es.kr I’ve attached a screenshot showing the exact eligibility message for reference.This is a legitimate K-12 sch

Hi Figma team,I use Figma under [redacted by moderator to remove personal information]. When I try to activate the Education plan and complete the verification form, I repeatedly get “Verification Limit Exceeded” after entering all the required information.I contacted SheerID, and they confirmed my verification is already approved/activated and advised me to contact Figma to have it reflected on my account.Verification details: Email: [redacted by moderator to remove personal information] Request ID: [redacted by moderator to remove personal information] Date verified: [redacted by moderator to remove personal information] I also emailed education@figma.com earlier this week, but haven’t heard back yet.My spring semester starts tomorrow and I need Education access for my course. Could you please help escalate and apply/r

Hello Figma Support Team,I hope you are doing well.I am contacting you regarding an issue with my subscription. I have already canceled my Figma subscription, however I am still being charged, which is confusing and concerning for me.I would appreciate it if you could please check my account and confirm:That my subscription has been successfully canceledThe reason why charges are still being deductedWhether a refund is possible for any charges made after cancellationPlease let me know if you need any additional information from my side.Thank you for your help and support.Best regards, 

Dear Figma Support Team,I hope you’re doing well. I’m reaching out with concern regarding the sudden suspension of my Figma account registered under the email [redacted by moderator to remove personal information]. I was surprised to find that my account was suspended without any prior warning or explanation. I want to clarify that I have never engaged in any illegal or policy-violating activities. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I kindly request you to please review this suspension and, if possible, restore my account. If there was any issue or violation, I would greatly appreciate it if you could inform me of the reason so I can ensure it never happens again. My intention has always been to use Figma responsibly and in full compliance with your policies. I truly value Figma as a design platform and rely

Hi, I had the pro plan but now is on the starter. Why is free editing restricted and must require a paid professional plan but enabled free editing in my other “founder’s team’ workspace?[Moderator note: The title of this post was updated from “Free Editing” to “Editing locked after downgrading from Professional to Starter plan” on Jan 11, 2026.]

When attempting to create an alias for a variable, the Create Alias panel opens behind the Variables panel instead of appearing in the foreground. As a result, the Create Alias panel is partially obscured and cannot be interacted with, preventing alias creation. ReproducibilityYes, the issue is consistently reproducible. Occurs when working within the Variables panel and attempting to create or assign an alias. The layering order of panels appears incorrect, with the Create Alias panel rendering behind the Variables panel. Reproduction steps Open a Figma file with variables enabled. Open the Variables panel. Select an existing variable.

The “Widget” developer documentation contains a description of the “gradientHandlePositions” property of the GradientPaint interface:https://developers.figma.com/docs/widgets/api/type-GradientPaint/ Is there an equivalent property in the “Plugin” API that would allow me to get the angle of a gradient that has been applied to a particular Rectangle? Thanks! :)

Hello Figma Team,I’ve been trying to verify my student status for the past three months but haven’t been able to complete the process. My university does not provide a university-issued email ID, so I submitted the required documents instead. Unfortunately, my verification was cancelled, and after multiple attempts it now shows “limit exceeded.”Access to the student pass is very important for my academic and design work. I’ve already contacted SheerID, but they were unable to resolve the issue. I also tried emailing Figma earlier but haven’t received any response.Could you please help by manually verifying my student status or guiding me on how to proceed? I’m happy to share any additional documents required.Thank you for your time and support.

Hello,I’m experiencing a critical account-level issue.I am the owner of all files.Immediately after deleting ONE different draft file, ALL of my personal Draft files disappeared at once.Important details:– The files were personal Drafts– They were never part of any team or project– They are not in Trash– They are not in Recents– They are not searchable– The disappearance happened instantly– This occurred today, just minutes before contacting supportI was advised by Figma chat support to post here, as this appears to be an account-level Drafts visibility or deletion bug.I would really appreciate if this could be investigated using account logs or backups to determine whether the Draft files can be restored.Thank youAccount email: [redacted by moderator to remove personal information]Approx. number of files: ~15–20Time of issue: Jan 10, 2026, approx. 06:10 UTC

Hello Figma Support Team,I recently noticed an additional charge on my invoice under "One-time charges and credits." It appears that this was caused when I mistakenly assigned a team member as an Editor, which automatically added a paid seat. As soon as I realized this mistake, I quickly reverted the member back to View-only mode. Since this was an unintentional action and the additional seat was never actually used, I kindly request if the related charge can be canceled or refunded. I understand that Figma charges automatically when a seat is upgraded, but I would greatly appreciate your understanding in this case, as the change was accidental and corrected immediately. Thank you very much for your assistance.  Best regards,   

I’ve paid $5 early dec to test figma out. Remember canceling and deleting account.Today I was charged $23, please assist and fix cause I would like my refund.

Hi,I would very much like to switch to Figma. Previously, I worked with Adobe and Miro. I recently started using FigJam, and while I really enjoy it, I am missing one important feature: the ability to upload images from the mobile app.This limitation is quite inconvenient for me and makes me hesitate to purchase a paid account. Therefore, I was wondering whether this feature is planned to be added to Figma or FigJam in the near future.Can anyone please let me know if this is something that will be updated, so I can take this into consideration when making my decision?Thank you in advance for your time and help.

Estou trabalhando em um projeto e meu chat com IA foi desativado, mas meu créditos não expiraram e minha fatura não venceu

Hello Figma Community,I am writing this post to report an absurd situation and to request a direct intervention from the Figma staff.I am a legitimate design student enrolled at ISIA ROMA DESIGN in Italy. Like thousands of other students, I tried to activate the Education plan to use Figma for my studies.Your verification partner, SheerID, first blocked me with a generic error: "Verification Limit Exceeded."I followed the support procedure ("Get help") as instructed. The response I received was an insult: a SheerID agent informed me that my request could not be processed and that my "ticket has now been permanently closed."With no explanation, no reason given, and no way to appeal.I am now stuck in limbo: I am a real student, eligible for the Education plan. Your external partner has blocked me and "permanently closed" my case. As

 I’m having this afterimage and resolution bug on the desktop app   Every component leave this afterimage that fades away after 1 or 2 seconds (sometimes they don’t)  This problem started today (01/08)  It’s occurring only on my desktop, on my laptop it’s normal My Pc specs: Processor AMD Ryzen 7 7800X3D 8-Core Processor Video Card NVIDIA GeForce RTX 3070 Operating System Windows 10 RAM 32 GB

I have upgraded to professional . I still cant work on any of my projects i think they are in view only mode. I am the only one on my team so just looking to work on my own stuff 

After receiving an email notification titled “Subscription renewal reminder” for my annual subscription for two full seats totaling $384.00, I downgraded the seats to view-only in order to cancel my subscription.Despite this, I was invoiced $384.00 today even though the seats had already been downgraded. This is an error, and I should not have been charged.Additionally, there is no clear way to contact support, the billing system is extremely confusing, and there is no straightforward process to downgrade or cancel a subscription.I am requesting a full refund of $384.00.

When in either the app or browser based Figma app, I am encountering a bug when I attempt to select one or more items. When making the selection, the selection bounding box, flashes on and off making it difficult to see what’s selected and not selected. This seems to happen consistently after I have been working in the app for a while. Refreshing in the browser seems to fix the issue but for the desktop app, i have to restart it.

Hi I’ve tried three different prompts within figma make but when it’s done doing it’s magic the preview area isn’t showing anything. Just a blank page. However when I open the code editor I do see code. Am I doing something wrong here or am I missing something?