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The bot you set up in the support section for sending you tickets is constantly refusing to respond. When you try ten times to explain that it's a bug, it refuses to understand that it can't solve the bug. When it sends you a form to submit a ticket (not on the first day of your request), it tells you it's sending a request, but in reality, its ticket sending service is simply broken. I can't reach your support team to tell them about this. My ticket about a bug in your bot or your app has never been sent to support. Your bot simply can't handle the task, and my attempts to explain this have been unsuccessful. This problem is widespread. You don't receive any tickets because the bot refuses to send them. This makes your service's support absolutely worthless, given the large number of bugs being fixed, especially since you're too busy implementing new features and neglecting to maintain existing ones.  Give me feedback, your app is buggy, you're losing customers

I built a 12 month calendar variable where I want the user to be able to select a date and have it highlighted, and at that same time every other date will go to default.I have a set variable set up on the first calendar date, turning it to selected and all other 30 dates go to default.When I copy and then paste these properties, nothing happens. This has been an issue over a year ago, but then it was fixed and now it is broken again.

Hello Figma Support Team,I hope this message finds you well.I am reaching out regarding a concerning issue with my AI credit usage.Two days ago, my account had 3,000 AI credits. After using Figma’s “Make AI” feature for ca. 10 prompts, my credits dropped significantly to 1,220. Notably, my last prompt alone consumed 136 AI credits, which is unusually high.For context, this level of usage is extremely high compared to other AI tools we currently use. Under our Pro Plan, 3,000 AI credits should equate to roughly 30 prompts based on the current credit logic. Even when considering higher-tier plans, the numbers still appear disproportionate:Organization Plan: ~35 prompts × 100 AI credits Enterprise Plan: ~42–43 promptsAdditionally, 2–3 months ago, AI credit consumption was much more consistent and transparent. Prompts typically triggered alerts such as:"Used 5 AI Credits" "Used 7 AI Credits" "Used 12 AI Credits" Occasionally, "No AI Credits were used"We never encountered alerts indicating

Hello, my Figma Make project has been unable to load properly for almost a week.The screen keeps staying on a blank page with a loading indicator in the middle. There is also a message at the bottom saying, “Live preview loading, interactions may not be saved,” but the content still does not appear even after waiting for a long time. The Publish and Share buttons in the top-right corner are still visible, but the main preview area cannot load at all.I have tried waiting and checking multiple times, but the issue has not improved.

Publish was unsuccessful - try again later or contact support”.   I have the same issue, i have tried more hvad 20 times. Can you help?

Hi everyone,I need help with an upcoming charge for a Dev Mode seat that was added by mistake.Situation: A Dev Mode seat was accidentally activated in our team settings. I noticed it immediately and downgraded the user back to "Viewer" right away. However, I see an upcoming monthly invoice scheduled for May 30, 2026, for this seat.The issue with Support Bot: I tried to resolve this through the automated support assistant, but it requires an Invoice Number. Since my invoice is still in "Upcoming" status, it hasn't been assigned a number yet, so the bot cannot process my request.Details: Team: di.gladky's team Charge: 1 Dev Mode seat (already removed) Invoice Date: May 30, 2026 Can someone from the Figma team help me cancel this pending charge or adjust the invoice before the payment is processed? 

 Dear Sirs,I’m on the free Starter plan and don’t see any Figma AI features (no magic wand, no AI options like First Draft, Generate, Edit with prompt, Remove background, Vectorize).What I see: File in Drafts (Free) Plan: Starter / Free (confirmed in Settings → Plan & billing) Searching “AI”, “Generate”, “First Draft”, “Remove background” in Actions shows nothing native, only third-party AI plugins (UX Pilot, Codia, Photoroom, etc.). Could you clarify if Figma AI is available on the Starter plan, or do I need to upgrade to a higher plan? Screenshot from my FigmaScreenshot from my Figma 2Screenshot: tools I see on other users’ accounts 

안녕하세요 피그마 구독 취소를 원합니다. 해당 플렌 을 구독 갱신 이후 한번도 사용하지 않은 상황입니다.더이상 구독 원하지 않고, 유료버전은 사용도 안하였습니다.

Hi Figma Support,I was unexpectedly charged for 4 editor seats on my team several hours ago. I did not intentionally add these members as editors — they were upgraded automatically without a clear warning in the UI. I have already canceled my plan and downgraded these members.Since this was an unintentional charge that I corrected immediately, I would like to request a full refund for these additional seats. 

Dear Figma team, Hello, I'm writing to submit a request regarding my restricted account login.My account is an educational account containing many of our team's design projects. I primarily use the AI ​​Make feature for UI design. Last month, I submitted a bug report to you, and you replied via email. However, since May, I've suddenly found myself unable to log in. I've consistently followed the agreement and used the account normally without any violations. I'd like to know why my account is unusable and how I can unlock and restore my account login.I used a different account to submit this request.My restricted account's email address is: redacted by the moderator due to PII.I hope to receive your reply as soon as possible and resolve my account login issue. I really need Figma for my daily design work. Thank you!Looking forward to your reply!    

안녕하세요. 저는 현재 한국에서 디자인과 대학생으로 지내고 있습니다. 지난 달 과제 제출을 위해 피그마에서 상위의 요금제를 결제했습니다. 그런데 이틀 전에 5월달 요금제가 갱신되어 결제되었습니다. 자동 갱신이 되는지 알지 못했습니다. 저는 더 이상 사용하지 않을 계획이고, 돈이 없는 대학생이라 환불해주시면 정말 감사드리겠습니다. 저에게 소중한 돈입니다 ㅜㅜ

Hi guys,My plugin “Version Manager” has been in review for over a month, and I wanted to check if there’s any update regarding the approval process. I completely understand that reviews can take time, but I’d really appreciate any information about the current status or if there’s anything I need to adjust on my side. Thank you.

 I can't use any components, typography variables, or colors from my design systems. It suddenly stopped working, both on the web and desktop versions. I've already unpublished and then republished the library, but whenever I try to pull the component or variable from another file, it gives an error.I already went to the troubleshooting section and did a reset and restart of Figma Web.Error when trying to select a color from the library to fill the square.: Error when trying to add a library component.: 

Figma plug-in does not work in Codex App. I get 401 unauthorized state all the time in the past few days. My colleague on my team also has that error. I have tried pretty much all the methods on internet and none of them really works.The community demand for Codex is climbing at very impressive rate and a lot of people are probably frustrated like me. please fix it or I have to turn to something else that agent can work with. thank you!! 

Hi Figma Support Team😶I previously submitted a request through the Help Center (#1881810) regarding an accidentally added editor seat, but I haven’t received any response yet, so I’m following up here as well.The extra seat was removed immediately after I noticed it. I only intended to keep my existing single Professional plan for personal use and did not mean to add any additional paid editor seats.I also noticed that the upcoming monthly invoice scheduled for May 22 still includes the additional charge:Seat updates – $12.67Could you please review my case and update the invoice before the payment is processed?I would also appreciate any help regarding the refund request for this unintended charge.Thank you for your assistance.

Hi Figma Support Team,I am writing to request an amendment to a previously issued invoice. I recently made a payment for my Figma subscription, but I missed adding the company details required for our internal accounting.Could you please help me update the following invoice with our company information?Old invoice ZL9ONPIJ-0001 to include:Company name: WINCOMMERCE GENERAL COMMERCIAL SERVICES JSC Tax ID: [redacted PII - DJV 5/7/2026]Note: I attempted to update this myself in the Billing settings, but the "Company Name" field has a character limit that prevents me from including both our full company name and the Tax ID. Could you please ensure both are reflected on the reissued invoice? 

A new bug our design team has just encountered is that our entire design system has been affected by a recent update to stroke/draw. Now our components that use a stroke style at 100% on focus and set it to a style at 0% is now after a year of working, making the the 0% variant shift. Figma now does not hold the space for strokes set to zero using styles while using autolayout. Setting the value to anything above zero make the issue go away. Please fix.

FUI COBRAÇA POR UM VALOR ABSURDO, GOSTARIA DE SOLICITAR O REEMBOLSO DO MESMO. 

Hello - I transferred ownership of a file to myself, then deleted the old account, and the file seems to have been deleted from my account as well. I am hoping to recover only one file - this just happened about an hour ago.  

I asked Make to do some change and the result was not as I expected. I tried to restore previous version but it is not working and now I lost all my work.

Hi everyone,I’m not sure if there’s been a recent change or issue with Figma, but the Plugins and Widgets section was working fine for me until yesterday.Starting today, the Plugins and Widgets panel isn’t loading at all.I’ve already tried a few things:Checked my internet connection Restarted the app Logged out and logged back inUnfortunately, nothing has worked so far.Is anyone else experiencing the same issue?Kind regards,Anand  

Hello! Why is the support or sales team is not getting back to me? I created a website which was in the press last week but is not working properly. This is not a good time for problems…for 2 weeks now there is no answer. I need help with Google Search Console meaning you need to upload the google file I sent to you so the website can be found!! Also I ran out of credits because no one helped me to fix a problem and it took therefore all credits to finally get it done myself. But now the website is not working correcty until May 24th. Can someone please help?

I am writing to request assistance with my account, which appears to be locked.I previously used this account for educational purposes at an academy about a year ago. As I have recently re-enrolled in the academy, I intended to use the service again. However, I am currently unable to access it due to the account lock.I have two specific questions regarding this: Is it possible to unlock my account so that I can use it again? Since I would like to use it under a basic setup, is it possible to transition this account to a Free Plan? I understand that new accounts typically have access to a free tier; can my existing account be converted to that status? I look forward to your guidance on how to resolve this issue.

so basiccly I'm making a music website, and I'm currently adding like 200 songs and a patch notes buttons WHICH IS NOTHING FOR FIGMA.. and it keeps saying failed.

I submitted the plugin I created for review, but it still has not been published. I have also received no updates regarding the review progress.