Hey, so i got a company that has 4 full seats already paid for anually. I downgraded a few people to “only view”, so now i have only 3 people working full on these assigned seats. But recently i got a new worker, and i’m being charged monthly for her. How can i get her in that already paid seat? Thank you already!
Question
I got a new member going monthly, and i already have an assigned yearly paid seat, but it’s being charged minthly.
Hey hey
When you move someone to a viewer seat, their full seat becomes unassigned and available to give to someone else — it isn't automatically removed from your plan. If your new hire's account doesn't currently have one of those open full seats, you can assign her directly: go to Admin > People tab, click her current seat type, and select the available full seat instead. That should stop the separate monthly charge.
Full steps here: Manage seats in Figma
Let us know if the seat doesn't show as available when you go to reassign it — we’ll get it figured out together.
Jaycee
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