Refund Request Within the 7-Day Legal Withdrawal Period

Hi ​@Cleide Caroline, Celyn from the Figma Community Support team here.

Thank you for reaching out, and I'm sorry to hear about the experience you've had.

I understand you're requesting to cancel your subscription and receive a refund, as you've been unable to use the platform as intended due to the technical issues you've encountered.

I took a look on my end and can see that the Figma account associated with your Community profile is currently on the Starter plan, which is our free plan. Do you happen to have another Figma account with a paid subscription? If so, could you DM me the email address associated with that account? That'll help us locate the correct subscription and create a support ticket to route your request to the appropriate team.

I also noticed you mentioned experiencing issues creating an AI influencer and generating movements. Just to make sure we're looking into the right product, are you referring to Figma, or is this related to another platform? If it is related to Figma, could you also share a bit more about what happened? Any screenshots or screen recordings would be really helpful for our team to investigate.

I'll keep an eye out for your reply, and we'll take it from there.

Subscription Cancelled

Hello Weavy.ai Support,

I am requesting a refund for my paid subscription associated with the email (redacted by the moderator due to PII).

I have already cancelled my subscription. Unfortunately, the platform did not work as expected. I experienced several bugs and technical issues, and I was unable to create the AI videos I subscribed for. Because of these problems, I could not properly use the service.

Since I cancelled within the applicable refund period, I kindly request a full refund to my original payment method.

Please confirm that my subscription has been cancelled and let me know when my refund will be processed.

Thank you for your attention. I look forward to your prompt response.

Hello,

Thank you for your response.

I work professionally with AI content creation and regularly use other AI video generation platforms. Those platforms work properly and do not have the bugs and technical issues that I experienced with Weavy.ai.

The problems I encountered were not related to my device or internet connection. The platform frequently failed, making it impossible for me to create the videos I needed. Because of these technical issues, I was unable to use the service as expected.

For this reason, I maintain my request for a full refund. I cancelled my subscription within the applicable refund period, and I believe this is a fair request since the service did not function as advertised.

I appreciate your understanding and look forward to your confirmation that my refund will be processed.

Hi ​@Cleide Caroline, thanks for providing the additional context. We appreciate you taking the time to explain your experience.

Just a heads up, I've gone ahead and redacted your personal information from your post to help protect your privacy.

To have your refund request reviewed by the appropriate team, please reach out directly to support@weavy.com if you haven't already. Be sure to include the details you've shared here so the team can investigate and assist you further.

I hope this points you in the right direction and that the team can get this sorted out for you soon.