Skip to main content
Question

HELP_ Figma education

  • July 3, 2026
  • 1 reply
  • 11 views
MVcc

Figma education not synching. Submitted the docs, got the email confirming approval. Tried signing in on my personal and .edu accounts, still gives me the basic plan despite being verified. Making a team doesn’t help.

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • July 3, 2026

    Hi ​@MVcc, Celyn from the Figma Community Support team here.

    Thanks for reaching out, and I'm sorry to hear you're running into this.

    I understand that your Education verification was approved, but your account is still showing the Starter plan.

    I've gone ahead and created a support ticket so our team can take a closer look at what's happening. Your ticket number is #1995861.

    Feel free to reply directly to the ticket with any additional information, such as screenshots, that may help the team investigate.

    Someone from the team will be in touch as soon as they're able, so please keep an eye on your inbox.

    Thanks for your patience while the team investigates this 🙏

    Terms & ConditionsAccessibility statement