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Hello Figma Support,

  • July 3, 2026
  • 1 reply
  • 15 views
VizionX

Hello Figma Support,

 

I upgraded my Figma account to use Figma AI, but I have not even completed my first project. My AI credits have already been exhausted, and I can no longer use AI features.

 

The Admin Console says:

“17 people used AI seat credits. To unblock them, add more credits.”

 

However, I am the only person using this account/team. I believe this may be an error or incorrect AI credit usage.

 

Could you please review my account and explain why my AI credits were consumed so quickly? If this is a mistake, I would appreciate it if you could restore my AI credits.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 3, 2026

Hey ​@VizionX, thanks for reaching out!

A bit of context: in the AI credits dashboard, "People using AI credits" reflects everyone across your plan who's consumed credits during the current period. So if you're seeing 17, that suggests more people may be included on your team's seats than expected.

Here's what I'd check first:

  1. Review your team's seats, go to the Admin tab, then the People tab, to confirm exactly who's included and what seat type they're on.
  2. If that number still doesn't match who you expect, reach out to our support team directly through the Support Hub, out team will be able to pull your account's usage logs and confirm what's going on, which isn't something I'm able to review from the forum for security and privacy reasons.

I'm not able to review or confirm specific account and billing details here on the forum for security and privacy reasons, so support will be your best path to get this fully looked into. For more on how the dashboard breaks down usage, this Help Center article covers it: Manage AI credits.

 

Let me know how the seat check goes, or if you'd like a hand submitting a request to support!

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