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Couldn’t connect, check your internet and try again - unable to make any changes

  • June 4, 2026
  • 1 reply
  • 19 views
Kryptis

Hi, I keep getting this error whenever I try to make any changes to a figma make file. (id: f2e9db60-f50d-4719-8e52-4e31e5afa48e)

I tried:

  • Checking the network settings - all fine
  • Cloning the make file
  • Switching accounts and trying from there
  • Testing on the application and browser
  • Restarting the application and browser

The prompt goes through, and seemingly generates something and uses credits(I can see design changes, but not code changes), but fails to actually complete the request before throwing the error and deleting everything it attempted to make. Please help somehow, already lost 400 credits into the void and don’t want to keep trying.

Other make files work well.

 

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • June 4, 2026

Hey ​@Kryptis , Celine from Figma here, thanks for the detailed report! I understand you’re experiencing an error when trying to send a prompt to your Make file.

First of all, thanks for trying these steps!  Since you've already tried a number of troubleshooting steps and this appears to be affecting a specific Make file rather than all Make files, I've gone ahead and created a support ticket on your behalf so our team can investigate further. For reference, your case number is 1943486, sent to your email address: ixxxo@krxxis.it

Please keep an eye on your inbox, as someone from the team will be reaching out soon. To help with the investigation, feel free to reply to the email with any additional details, such as the affected file link, screenshots, screen recordings, or steps to reproduce the issue. Thanks for your patience!


Update: Please check your case when you have a moment, our Technical Quality team is waiting your reply for further investigation, thank you!

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