Critical Issue – Missing Figma Files

Hi ​@Israel Manuel, 

I understand you're unable to access your file.

Thanks for sharing the file URL. I've checked our system and it appears that the file has been trashed and deleted by the creator.

Since this involves specific account details that we can't fully troubleshoot here in the forum due to security and privacy concern, I've gone ahead and created a support ticket(#1828855) on your behalf so our team can take a closer look and assist.

In the meantime, please review our guide: Delete and restore files

You should receive an email confirmation for your support ticket shortly.

Thanks,

Hello,

Thank you for your response and for creating support ticket #1828855.

I would like to reiterate that I am the creator of the mentioned file and I did not delete it. Therefore, I believe there may have been an error.

I await the team's detailed analysis and your feedback to resolve this issue, as it concerns an urgent project.

Thank you in advance for your attention and support.

Sincerely,
Israel Manuel

Hello,

I hope you are well.

I am facing a problem with files in Figma that have been under development for some time. Upon accessing the platform this morning, I found that the files have completely disappeared.

I have checked the following areas:

Drafts
Deleted Items
Trash

However, none of these options contain the files in question.

I would like to urgently request your support in locating or recovering these files, as they are part of a project being developed by the development team and will be presented to the client next Thursday.

Additionally, I would like to point out that this is the second time this same file has disappeared, which increases concerns about data integrity.

I await your reply as soon as possible.

Best regards, Israel Manuel

​@Junko3 

Hello, how are you?

The problem has happened again.

Hey ​@Israel Manuel, I’m stepping in on behalf of ​@Junko3  to help here.

First, a few quick things to check:

• Check trash:  If you have edit access- go to Trash, right-click the file, and select Restore
• Different team or workspace: If you’re part of multiple teams, each one has its own trash. The file might be under a different team.
• Moved by a teammate: If others had access, it’s possible the file was moved to another project or team.
• Account check: Make sure you’re logged into the correct Figma account (you can switch accounts from the file browser)

A couple of other edge cases to keep in mind:

• If the team was deleted, its files won’t show in trash, you’ll need to restore the deleted team to get access to your files and projects again.
• If a project was deleted, the files go to trash individually (you can duplicate them back to drafts).
• If the file was permanently deleted, it won’t appear in trash anymore.
   

You can also check out this Help Center article for more details on deleting and restoring files: https://help.figma.com/hc/en-us/articles/360047512294-Delete-and-restore-files#h_01JC492NHZX2Z9VXK7JY2N0GKY, 
 

Do you happen to have any file links of those missing files? You may be able to find the URL from:

• Your web browser’s history.
• Any past conversations where you might have shared the file with colleagues.
• The ‘File > Recently Closed’ menu if you are using the desktop app.

If you can share the file link, I’m happy to dig into this with you! 

Hello! ​@Gayani_S 

I've already checked all the mentioned recommendations (trash, other teams, correct account, possible transactions, etc.),

but unfortunately the file still doesn't appear.

I'm available to discuss other alternatives.

File link: [redacted by forum moderator to remove PII]

Hey ​@Israel Manuel, thanks for sharing the file link! 

I can see that the the file has been deleted. It was originally located in the team “Pro figma | UI design 2023.”

Since trash is managed at the team level, you’ll want to check the Trash for that specific team. You can do this from the sidebar in the file browser, if you’re part of multiple teams, each one has its own separate Trash. From there, you should be able to see deleted files and restore them. 

Hope this helps! 

Hello, ​@Gayani_S   thank you for your support.

I want to clarify that I did not delete the file, and this content is used exclusively by me, without access by third parties.

Furthermore, this is not the first time this file has disappeared, which leads me to believe that there may be some technical problem or unexpected behavior on the platform.

I have already checked the recommended steps, including the device's recycle bin, but without success in recovering the file.

We would appreciate it if you could help us investigate this case further.

Hey ​@Israel Manuel, from what I can see on our end, the file was deleted by your account. Figma doesn’t automatically delete files on its own, so this type of action is always tied to a user action.

That said, I hear your concern about unexpected behavior, especially since this isn’t the first time you’ve experienced it. You have the option to reach out to our support team take a closer look at your specific case to rule out anything unusual. They might be able to share best practices to help prevent this going forward.

You can reach them here: https://help.figma.com/hc/en-us/requests/new. 

Thank you, 

Gayani 

​@Gayani_S 

I checked the recycle bin and found other files, but the file I'm waiting for isn't there.

This situation seems similar to the previous one. If possible, I kindly ask that you check with the responsible team to better understand what might have happened.

​@Gayani_S  You can check it here in the image.

Hello,

I hope you are well.

I am facing a problem with files in Figma that have been under development for some time. Upon accessing the platform this morning, I discovered that the files have completely disappeared.

I checked the following areas:

Drafts
Deleted Items
Trash

However, none of these options contain the files in question.

I urgently request your support to locate or recover these files, as they are part of a development project by the development team and will be presented to the client next Thursday.

Furthermore, I would like to point out that this is the second time this same file has disappeared, which increases concerns about data integrity.

I await your response as soon as possible.

Sincerely, Israel Manuel

[Moderator note: This post was merged from File disappeared into Critical Issue – Missing Figma Files on 26-Apr-2026.]

Hey ​@Israel Manuel, thanks for following up! 

I can see that you’re in the correct team (“Pro figma | UI design 2023”) and the file should appear in that trash, which makes this a bit unusual.

To make sure we’re not missing anything, I’ve created a support ticket on your behalf so the team can take a deeper look into what might have happened.

Your ticket number is #1871808, for reference. Someone from the team should reach out to you soon with more details.

Appreciate your patience in the meantime! 

Perfect, I'll wait for them to contact you. Thank you very much.

Good morning, ​@Gayani_S  I hope you're well. I don't want to start a conversation, but I'd like to know how things are going and if there's any news?

​@Gayani_S 

​@Junko3 ​@Gayani_S  

Hello, I hope you are doing well.

I would like to know if there are any updates regarding the disappearance of the project, please.

We need to complete the development and deliver it to the client on Monday, so I kindly ask for your support as soon as possible.

Thank you.

Hey ​@Israel Manuel, really sorry for the delayed response!  

I can see from your support ticket that the team has restored your file “Impressa Nacional.” You should now be able to find it in your Drafts and access it right away. 

From there, you can move it back into a shared project and re-invite any collaborators as needed. This guide may help with those steps: Move a file.

If you have any further questions, you can also follow up directly on your support ticket and the team will be able to assist you there.

Hello! ​@Gayani_S  Thank you very much for your reply and support.
I apologize, but I checked again and the "Impressa Nacional" file still doesn't appear in my drafts. If possible, could you please double-check or give me more guidance on where I can find it?
I appreciate all your help and understanding in advance. I'm left without a backup. ​@Gayani_S 

Hey ​@Israel Manuel,  apologies for the delay in getting back to you. I’ve followed up with the support specialist who handled your request, and they confirmed that while the file may not have restored correctly at first. 

But they can see you were able to restore it successfully now. 

Hello ​@Gayani_S , I hope you're well.

While working on the project, it suddenly disappeared from my files. Honestly, I don't know what could be happening.

This is the third time the project has disappeared, and this directly impacts the development process. Please check the situation and resolve it as quickly as possible.

I await your reply.