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Question

CNAME DNS not getting verified

  • July 2, 2026
  • 1 reply
  • 6 views
Sam Willis

Hey - I’m using figma Sites and trying to run my custom domain

The A and TXT records are confirmed by the CNAME records still not getting verified. 

I have confirmed with the domain host and they said it has propagated. 

Can you help?

Also the A record can flick on and off

Thanks
 

 

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • July 2, 2026

    Hey ​@Sam Willis, thanks for reaching out!

    Thanks for including that screenshot, really helpful for narrowing this down. Since your A record and TXT record are both verified but the CNAME is the one holdout, here's what might be going on:

    1. If you're using Cloudflare as your domain provider, the CNAME record for www needs its proxy status set to DNS only (grey cloud, not orange). If it's proxied, Figma can't see the actual CNAME target, which would explain both the verification failure and the flickering you're seeing on the A record.
    2. Check for duplicate or conflicting CNAME records on the www host — even if your host confirmed propagation, a second record pointing somewhere else can cause exactly this kind of on-again-off-again verification.
    3. Double-check the CNAME value against what's shown in Figma (sites.figma.net) for any typos, extra characters, or trailing dots.

    Once you've checked those, head back to the Domains page in Figma and click Refresh to re-trigger verification.

    Could you let me know which domain provider you're using? That'll help me narrow down which of these is most likely at play.

    You can find the full troubleshooting breakdown here: Manage a custom domain for your site.

    Let me know what you find!

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