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Refund request delayed - Ticket [241YDL-0ZGXY]

  • July 2, 2026
  • 2 replies
  • 80 views
PeiYun

 

Hi Community Managers / Admins,

I am writing to seek urgent help regarding an accidental monthly subscription renewal on my account. I requested a refund via email within less than an hour of the charge, and I have not opened or used Figma at all since the deduction—my paid feature usage is strictly zero.

 

I previously replied to the support email with my team details (Team name: MYDESIGN) and received a code [241YDL-0ZGXY], though I am not entirely sure if it is the official ticket number. 

 

To ensure the billing team can find my account and resolve this immediately, here is my official Invoice ID: 

• Invoice ID: in_1TmfNuIvcqWR3dFDUXLmaQnU
• Amount Charged: $46.20 USD

It has been over 36 hours without any follow-up from the email support. Regardless of the review outcome, I would greatly appreciate it if an admin could reply here and keep me updated on the progress. 

Thank you so much for your help in escalating this to the billing team!
 

Best answer by Gayani_S

Hey ​@PeiYun, thanks for reaching out, and sorry about the wait here!

I can confirm your ticket is logged with our support team under ticket #1990853, and they'll be following up with you directly via email as soon. 

While you wait to hear back, it's worth checking the People tab in your team's Admin panel to review your current seats and seat types, along with your seat approval settings. This can help confirm whether the renewal charge lines up with what's actually assigned on your team. Here's a walkthrough: Manage seats in Figma.

Thanks again for your patience in the meantime! 

2 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • Answer
  • July 2, 2026

Hey ​@PeiYun, thanks for reaching out, and sorry about the wait here!

I can confirm your ticket is logged with our support team under ticket #1990853, and they'll be following up with you directly via email as soon. 

While you wait to hear back, it's worth checking the People tab in your team's Admin panel to review your current seats and seat types, along with your seat approval settings. This can help confirm whether the renewal charge lines up with what's actually assigned on your team. Here's a walkthrough: Manage seats in Figma.

Thanks again for your patience in the meantime! 

    PeiYun
    • PeiYun
    • Author
    • New Member
    • July 2, 2026

    Hi ​@Gayani_S   ,

    Thank you so much for your incredible support and for escalating my case! 

    I have just received the official confirmation and refund notification email from support@figma.com. The issue has been completely resolved. 

    Thank you again for your efficiency.

    Wish you a wonderful and safe upcoming holiday weekend!
     

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