Billing Case #1988959 – No Response After Renewal Charge

Question

Hello,I’m looking for help with billing Case #1988959.I canceled my Figma Professional annual subscription on June 25 after receiving the renewal notice because I did not intend to continue the subscription.The initial payment attempt failed due to insufficient funds, but the charge was retried several days later and was successfully processed after I added funds to my account for an unrelated subscription.I opened a support case immediately after the charge posted, but I have not received any confirmation email or response, including in my spam folder. The AI chat only tells me that my case has been created.Could someone please confirm that my case is in the billing queue and ask the billing team to review my refund request?Thank you.

Celyn_L · Answer

Hi there, Celyn from the Figma Community Support team here.

Thanks for reaching out, and I'm sorry to hear about the trouble with your renewal and the delay in hearing back.

I was able to locate your support ticket (#1988959), and I can confirm that it's in our billing queue. I've also added an internal note to help give the billing team additional visibility into your refund request.

Our billing team will review your case and follow up with you directly as soon as they're able. In the meantime, please keep an eye on your inbox for their response.

Thanks for your patience while the team takes a closer look 🙏

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