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I can't find a very important file anywhere. It's not in my deleted folders, drafts, or anywhere. How can I fix this?

 Please specify the payment or invoice issue: Unexpected charges on my invoice. I have already cancelled their Figma subscription but were still charged 

I’m trying to create an interaction to do a simple light/darkmode switch in Figma Sites - but it’s missing the “Set variable mode” interaction. Is there a workaround / is Figma planning to add this in? 

I submitted my “admanage” app 3 weeks ago. Any updates?

Hi, I’m having trouble uploading specific custom font weights to my Figma Site. My site doesn’t need all of these fonts but, once I started having issues uploading certain font weights, I wanted to test how many were unreadable/incompatible. All of the font weights listed are used in my Figma Site but Figma says it “doesn’t match any font in use” when I go to upload the corresponding woff2 file.  

I am trying to assign a text property I created at the component level to a text layer. I cannot see the dropdown to assign Variable vs Property when I click on the ‘Apply Variable/Property’ button next to the ‘Content’ in the tight side panel. Text property created at the component levelCannot find a way to switch between assigning variable vs property 

Hey Guys,I love love figma, is one of the best tools, I literally suggest it to everyone I know. However I accidently paid an annual subscription instead of Monthly, can I please get a refund? I’ve also created a ticket 10 mins after the purchase I’m just so very anxious because I really can not afford paying an annual subscription at this moment, please help, I’m so desperate

Today I had a presentation of our new Figma Make template with guidelines for our team at work. What a surprise that all the Template functionality disappeared! Does anyone have the same problem? Now I can only publish our private template to the community.

Why did you remove the feature to preview versions in the past? As I can see in this screenshot there is only one “Restore” link, I think it will overwrite current version right?That feature was very helpful to copy things from the past, and I can also refer to that design in history, to remember which decision I had made and why I made that decision.Please explain, or bring that feature back.

I can’t resize the window, either by dragging the sides, the corners, or double-clicking on the top bar. Additionally, clicking to move inside the window now moves the window, instead of the component. To move around the frame, I need to use the middle-button on the mouse.There is also a bug where clicking another component on the “Updates” list opens another window. Clicking the “close” button on one window closes all the windows, including the “Manage libraries” window. 

Olá, fui cobrado inesperadamente no valor de US$ 187,26 na minha conta.Eu tinha um plano de US$ 5 e não autorizei nem tive a intenção de fazer upgrade ou gerar essa cobrança mais alta.Gostaria de solicitar:O cancelamento imediato de qualquer plano pago ativo O reembolso total do valor de US$ 187,26 Uma explicação de como essa cobrança foi realizadaPeço, por favor, que verifiquem isso o quanto antes, pois essa cobrança não era esperada.

Hi thereEveryone in my class was able to get verified, except one student. She still gets the 7-day limit banner after several verification attempts. SheerID page says she reached her max attempts… Help, please :DColin

Hi Figma Support Team,I am reaching out as the Product Manager of Atomic Mail (atomicmail.io). Currently, our mutual users are blocked from signing up on Figma. The UI shows "Access denied," and the network payload returns a 403 error: auth.error.access_denied.This is a false positive. We are a legitimate, permanent European email provider with strict anti-abuse infrastructure (CAPTCHA, rate limits, spam filters). We are NOT a disposable or temporary email service.To confirm our legitimacy, major platforms like Google, Microsoft, and Spotify fully accept our domain for registration. Additionally, independent cybersecurity validators like ZeroBounce and Palo Alto Networks officially rate our domain as clean and safe.Could you please escalate this ticket to your Trust & Safety or Engineering team for a manual review to whitelist atomicmail.io in your authentication system?Thank you,Radiy KharisovPM, Atomic Mail 

I submitted a plugin for review for the first time about 3 weeks ago.I didn't get an email confirmation but I did see “review” status in the plugins tab.Now I don't see the status and also didn't get any response email How can I get my plugin to be approved already?There's also no system in Figma for plugin handling which is very annoying!

This seem like a bug when prototyping with slot based components.If you have a component that change variant from a click or while hovering, this interaction breaks in the prototype when these components are put inside a slot based instance, and that instance is then turned into a new component.Demo of issue here - try clicking or hovering the Red instances.Design file here: My setup is like this:The child components change variant when you click or hover I then have a parent component that has a slot in it. If I put instances of my child components inside an instance of the parent component the prototype runs smoothly. If I then turn the above parent instance into a component of its own the interactions on the child instances does not work in the prototype.

I am not able to view my design on figma make, while in the backend the design has already been made. The loading icon is just running infinitely. 1. This is happening on both desktop app and mobile app. I tried refreshing, restarting and flushing the cache but not helpful. 2. This is happening for 70% of my files. 3. When i publish the app on a domain, it shows flawlessly. But in the preview i am not able to see. 4. I am not able to copy the frame on the artboard. I have premium subscription. My work is affected because of this. Please help with resolution.  

Hi, I created an interactive component that worked fine until one week ago (more or less). Now, when you hover on it the font changes and shows the message “Some missing fonts were replaced”

I am un able to publish changes to my Figma Sites URL https://rook-studios-site-2026-v1.figma.site/. I get the message "Site publish was unsuccessful-try again later or contact support”. Please help.

Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates.Error ID: e34a9b17704644ecb3e96e6cae2947ac

Hi Figma Team,I am unable to open a Figma Make file in normal Figma Design mode.The "Edit in Design" option is not available.Can you please help me convert this file or guide me?Thank you.

Hi everyone,I’m currently navigating a procurement process for Figma organization lisence in Mainland China. As many of you know, China is not on Figma’s list of regions where they automatically collect Sales Tax/VAT (Figma Tax Guide).Our internal Finance and Legal teams require specific tax line items to be listed on the Order Form to fulfill local Withholding Tax (CIT) and VAT obligations. However, Figma has declined our request to add these tax items to the contract/Order Form.For those of you operating in regions not covered by Figma’s tax system, how do you handle this? Specifically: Compliance: How do you justify the discrepancy between the "Total Amount" on the Figma Invoice and the actual "Net Amount" wired after deducting local taxes? Documentation: Does Figma provide a US Tax Residency Certificate (Form 6166) or similar documents to help you apply for Tax Treaty benefits in your country? Process: If the Order Form remains "Net of Tax," what is the best way to document the

I can’t figure out how to fix this issue. Over the last two months, it has happened 2–3 times that the text styles in my canvases suddenly change. The letter spacing switches from 0.42 (our standard style) to –1.52 (I have no idea why this value appears).I can fix it by resetting the instance or manually reapplying the style, but the problem keeps happening.We use a custom company font, and all three designers on our team have the same font version installed. Only designers have edit permissions, and the styles seem to change randomly — once it happened while I was just viewing the frame, and other times when I wasn’t even working in the file.Could anyone help with this? Thanks!

I am currently a user who purchased and uses Figma for web design.I would like to describe the inconveniences I personally experienced while using the software and the issues I would like to see resolved.1. The last two tasks I worked on two days ago were rolled back. Although there is a record of the request made to the AI, the result was rolled back differently from what I saw last, and the credit was still taken.2. I clearly made the request properly and left detailed instructions on exactly which parts to work on and how. (e.g., Create an arrow at a certain location, but do not place it inside a specific shape; create only the "arrow" > Created an arrow inside a rectangle (twice in a row)).However, the result was that this was not performed properly, and only credits were consumed. Credit restoration is required for the rolled-back portion. Additionally, since you imposed credit restrictions despite payment being made by Figma, I believe you should have proceeded under the premi

Dear Figma Team,I wonder why each time I published a demo site on Figma Make, my account being suspend ?All my two account. I’m very frustrated with this. All my two account now are being suspend again.What have I done wrong. Why me ?I do this many time to demo my Web to customer, and now this is suspicion activities need to suspend ??Give me a real solution.And I cant wait anymore, just open my 2 account. I take out the code and build it by my self.My accounts are:phamlinh.mis.hvnh@gmail.comv.linhpq@vinsmartfuture.tech