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I’m planning to use my Figma prototype for remote user testing. The issue I have is that the share-link to the prototype takes forever to load in Safari on iPhone. However in Chrome on iPhone it loads in a reasonable amount of time. I’ve tried everything possible to shorten the load time, e.g. flattening and ungrouping everything, detaching all components, compressing images etc, but the problem is still here. I even tried making a design with just a single text field in it, and even this takes forever to load! This makes it more or less impossible to use Figma prototypes for remote testing.

Ao abrir meu protótipo mobile pelo celular, recebo esse informativo que: “O protótipo é muito grande para este dispositivo”, que devo acessa-lo pelo computador. Porém, necessito mostrar o protótipo pelo celular para meu cliente. Como posso resolver esse problema? 

HiWe have a complex Component that has been fine for around a year. The component has not been updated and is within a published file. The Asset Instance is used hundreds of times across multiple Design Files. This complex Component is now not working correctly when viewed in presentation mode. Please help?Thank you,Michael

Hello, I’m having an issue in Figma Make in one specific project. Error: “Couldn’t connect, check your internet and try again”Request ID: 2bb20fca-4588-4fa8-8693-f8794a7247ae Behavior:  In this project, Make stops processing my prompts/requests and shows the error banner. Other Figma Make projects work normally. If I create a clone, it may work for one request, then the same error appears again.  What I tried:  VPN and blockers disabled Tested on Mac (Safari) and on phone with mobile data (same result)   I can provide a short screen recording if needed. Screenshots attached. Any help from Figma team would be appreciated.

We are migrating emails from Google Workspace from one company to another and need to replace several tools that we had concentrated in a single email. One of them is Figma. Can you tell us if there is a way to change it without any projects losts?

I’m not sure if others are having this bug but as of today I’m finding an issue with absolute positioning when previewing prototypes. If you resize your prototype window the elements move out of alignment and are no longer fixed to the correct position (eg. bottom of browser).The only way I’ve found to correctly reposition these is to either completely close the prototype preview and reopen or swap to ‘responsive’ view and then toggle back to ‘Actual Size’. 

Hello Figma Support Team,I am writing regarding an ongoing issue with my student verification status.I previously encountered a verification limit issue and contacted SheerID directly. SheerID has confirmed that my student verification has been successfully completed on their side and advised me to contact Figma support for further assistance.However, despite the verification being completed, my Figma account is still showing the student verification screen, and I am unable to access my workspace or continue any work. The verification prompt remains unchanged, effectively blocking all usage.Since this issue has already prevented me from working for several weeks, I would really appreciate it if you could check my account status and manually sync or update the verification so that the restriction can be removed.Please let me know if you need any additional information from my side.Thank you very much for your help.Best regards, 

How do I disable these tooltips in the interface on the right panel? They're really annoying. I didn't have them before, and they've made the interface significantly larger.  

I can’t seem to export my wireframes as pdf. It only saves as .make

Hi team, Figma Support Team,We would like to request a change of the email owner for our Figma account.Current email owner: (redacted by the moderator due to PII)New email owner:  (redacted by the moderator due to PII)Additionally, please ensure that the new email owner has full administrative permissions to manage the account and associated projects.Please let us know if any further information or verification is required to proceed with this change.Thank you for your support. Best regards,DoraKKCompany

我一直在等新账号的验证邮件，但一直没收到。我检查了收件箱和垃圾邮件箱，都没找到。我点击了“重新发送”，但还是没有收到任何验证邮件，也没有收到 Figma 发来的邮件。请检查一下这个问题，并告诉我如何解决。

Hello! I'm having trouble importing a layout from Figma to Tilda. Is this related to my pricing plan? What plan do I need to upgrade to regain this functionality?

Hi,I’m working on a large project in Figma and have been encountering an issue for several days that I can’t seem to resolve.Certain components are not being published (it’s always the same ones). I can click the Publish button, and the process appears to start. After some time, it shows that the publication is complete. However, when I select the same component again, the Publish button is still visible, as if it was never published.I’ve tried recreating these components, but the problem persists. I also checked all nested components, thinking it might be a dependency issue. Everything inside is correctly named (no duplicates), and all those components are published and up to date in the library.Do you have any suggestions on how to fix this? I was ready to give up and rebuild them, but since the same issue keeps happening, I’m completely stuck.

Hi Community,We’re experiencing an issue with Figma variables after exporting design tokens via Token Studio and would appreciate your help.Setup:We maintain all our design tokens in a Google Sheet. This sheet is connected to Token Studio, and we regularly push and pull changes between the sheet and Token Studio. We then export these tokens from Token Studio to Figma as variables (and styles). Problem:After exporting, many variables or styles in Figma appear as broken (showing a question mark icon).Although the variables still exist, their values are not correctly resolved (see screenshot). This problem is occurring for a few weeks now but before that we never had such an issue.  To fix this, we current

all my figma make files cannot be opened…. is there anyone having same issue? Please help me, thanks!!

I’m exporting PDFs from Figma and noticing a big size jump when using Inter.Example:• 1-page PDF with Inter font ≈ 1 MB• Same page with different font ≈ ~450 KBThis feels large for a single text-heavy page.Does anyone know why only inter does this?

 The browser will reload the entire screen in black once, the hackers execute something, and the whole Chromebook blacks out and back in, and then now WebGL error shows up. I cannot load the Figma files in the Chrome browser. The abuse form doesn't work either. Ever. Figma is really hackable. Any fixes?

Here is the link to my project: https://www.figma.com/design/fKPN8jRjX3mIYIHC8zpBi7/Картинки-для-объявления-авито?node-id=0-1&t=4ULof3ujOBwWqbkg-0. But for some reason I lost access to it. Is it possible to find out the login of the account that the account belongs to?

Hello Figma Support Team,I am writing on behalf of BLOX Foundation regarding an urgent issue with our official Figma account.Our company account, registered under the email [redacted by forum admin/moderator to remove PII], is currently showing as suspended. We are unable to log in, and all of our important design work and assets are stored on this platform.To be transparent, no violation of Figma policies occurred from our side. We followed all platform guidelines correctly. The suspension happened suddenly and without any prior warning or explanation. Figma did not inform us why this action was taken.This account contains the complete brand and product design files for BLOX Coin and our Layer 2 blockchain ecosystem. Losing access to these files has caused serious disruption to our operations and timelines.We kindly request the following:A clear explanation of the reason for suspension.Immediate review of

My other account has been suspended as well. I already reported the issue to the official support team by email, but it still hasn’t been resolved. I have many important files in that account, and the suspension has seriously disrupted my work and caused significant financial losses. I’d really appreciate your help in resolving this as soon as possible.

I am unable to update my website since my last prompt so please help me for that Thank you 

Hi Figma Support Team,My recent payment of $5 did not go through. I then manually attempted to pay using the link in the invoice, but the payment failed again. There are no issues with my card—I’ve confirmed this with my bank and also tried multiple cards.After these attempts: The invoice payment page now shows an error (screenshot attached). When I try to change the payment method, it shows another error (screenshot attached). The Stripe payment page explicitly asks me to contact Figma. Team name: OLITORole: AdminI reached out to support earlier, but so far I’ve only received links to help articles, and responses are extremely slow (about one reply per day). This has been going on for several days now, and my team’s work is completely blocked due to this unresolved $5 due.I want to be very clear:

Dear Figma Support Team,I am writing to request a refund and correction regarding my recent subscription payment processed on January 4, 2026.I noticed that the subscription total increased significantly from $23.60 (Invoice: [redacted]) to $70.80 (Invoice: i[redacted]). This increase was unexpected, and I did not intend to add additional paid seats or upgrade my plan.I have not utilized the service under this new billing amount, and you can verify from my account activity that there has been no usage of any additional seats during this period.I would like to request the following:A full refund for the latest charge ($70.80) or at least a refund of the difference.A reset of my subscription to the previous "Professional" plan for a single seat to avoid any further incorrect charges.Please let me know if you need any further informa

this problem is keep coming up since yesterday. so i deleted Chrome and figma app. and reinstalled figma app only 30 minutes ago.it worked fine for about 30 minutes. but now the problem came up again.i dont understand what this error pop-up is requesting me to do. I deleted the chrome app. please help. Now if i open figma app, only a white screen will open. i cant see anything.   

I have had issues lately where my prototypes are super slow. I have tried: Removing as many auto layout frames as i can Removing as many unnecessary interactions as possible Removed variables that was used in prototyping Detaching a lot of instances Created a flow that avoided overlays I did manage to create a prototype that was usuable by exporting my frames as png and bringing them back in to Figma and putting the components necessary for the flow on top of the images. But this solution obviously isn’t great in the long run. I think the issue might stem from a component from my design system. But I haven’t located the issue yet. Has anyone had similar issues and found a solution?