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 The slide deck continually says to open in recovery mode, but each time it tries it just says the same thing. I’ve tried it in the app and on several different computers. When I tried to paste the link in here it crashed this page too.File is figma.com/ slides/UwFWTA1MbRsFAtwZ4otMVa/BROKEN?t=qqw6HfVVYpTBfz9n-0 (without the space)Is there any way to open it or recover it?Strangely this is a copy of a slide deck with more slides that I can still open so it seems like something on the available slides here is breaking Figma. 

I’ve been using figma mcp to retrieve a screenshot of my components and have recently run into an issue where it seems like it is incorrectly specifying the images media type :```figma - get_screenshot (MCP)(fileKey: "0omnbLjdtWHVzryhigcXZs", nodeId: "283-165840", clientLanguages: "typescript", clientFrameworks: "react")  ⎿  [Image]  ⎿ API Error: 400 {"type":"error","error": “type":"invalid_request_error","message":"messages.1.content.6.image.source.base64.data: Image does not match the provided media type image/jpeg"},"request_id":"req_011CVGog76HaLkwvz7p9LJFj"}```

Hello,For the past three years, I have been using Figma with an Education account. I am continuing my studies for two more years, so I recently applied again for the Education plan. However, when I try to submit the application, the form refuses my student CEVc code, even though it is valid.Could you please help me resolve this issue so I can access the Education plan again?Thank you in advance for your assistance.

Struggling a bit with what I had hoped was easy. First time building in Figma sites.I have a button with typical states (default, hover, clicked, etc.) that I want to function as an anchor link to some information lower on the page. However, it seems that it is associating the ‘Scroll To’ functionality with the state instead of the overall component. I see the hover state and then nothing happens in the clicked state. It does work when I use “Scroll To” with another component that doesn’t have hover or clicked states. It also works fine with just a ordinary object.I have tried with both the Interactions (because you can animate the transition) and the Link method. Linking to another page from this button does not work either. Feels like bug, right? 

I have an issue with my Education Plan verification and haven't received any response from the Education team, even after sending multiple emails.SheerID confirmed that I was already verified for the Figma Education offer on September 10, 2025, but my Figma account still shows an error (“verification limit exceeded”), and some of my files are locked.I have emailed education@figma.com several times over the past weeks, but I still haven’t received any reply.  Could someone from the Figma team please help look into this? It’s affecting my work, and I really need my account updated.Thank you in advance!

I'm having a persistent issue linking Figma designs in JiraI’ve tried logging out and back in, switching to a different browser, and checking my connected apps in Figma (I don’t have any). I also don’t see any option to link it. Figma is already connected in Jira, and my colleagues aren’t experiencing this issue, so it appears to be specific to my account. 

Figma Education authentication error

Dear Team, We have taken only one Professional Full Seat. But we have billed the below.Request you to check & provide the update bill for month of November 2025[redacted by moderator to remove personal information]  

Hello, I believe I’ve encountered a billing error related to my Professional (monthly) plan.Below is the detailed timeline of events (no personal or financial information included): I purchased the Professional plan (with all seats included) on October 19, 2025. I canceled the subscription around November 8, well before the next renewal date. After cancellation, my account correctly switched to the Free plan, showing no active subscriptions. However, on November 19, I was charged $20 USD again — the same amount as the previous billing cycle, even though the subscription had already been canceled. My bank confirms the charge was successfully processed. My Figma account still shows the Free plan, with no active paid plan, yet this charge occurred. This appe

Hi everyone,I lost my Figma Education status and can’t renew it because the system says I can’t self-verify — it must be verified by my bootcamp. However, I’m taking the UX/UI Design course on Coursera, which doesn’t have administrators who can handle the verification.I only had access to the Figma Education plan for a couple of months before this issue started, and I haven’t been able to renew it since. I already contacted Coursera support, but the problem still hasn’t been resolved.Is there any alternative solution directly from Figma to restore my Education status or verify my student account another way?Thanks in advance for your help!

So I’m copy/pasting images from a word document that includes a fair amount of screenshots. They’re clear in the word doc, but when pasted into Figma they’re just destroyed. I haven’t noticed this before, something to do with yesterday’s cloud outage? Or something else? These are not large images so not being resized by the app. 

DescriptionWhen I update a font family variable in my design system (e.g., changing FontPrimary in the brand collection), the text on some pages doesn't visually reflect the new font. The change does apply, but the new font only renders after I double click or otherwise interact with the text. Until then, the old font appears on canvas.This issue seems to affect styles that use font variables indirectly through alias collections and text styles.Steps to Reproduce Create a font family variable in a brand collection (e.g., FontPrimary = DM Sans). Reference this font variable in an alias collection that defines type scales. Apply those variables via Text Styles across multiple pages in the file. Change the value of FontPrimary to a different font (e.g., Inter). Observe: some pages update correctly, but o

After several prompts, Figma stops rendering anything in the preview window until the app is restarted. It’s manageable when you’re only making a few changes, but when you’re dealing with dozens, it becomes pretty frustrating. A solution would be helpful.Also after couple of restarts the app just changes the font back to inter I assume, but not the correct one, then I have to revert to previous version and all over again.Solution? 

I have some issues with my figma site, that i’ll do in my figma sites. I do the design and published it with connected domain, but all what is see my client is the only banner. Could you tell me the reason of this issue and give an advice how could I fixed it)) 

I opened a case from figma support a few days ago. For them to explain and solve the problem that I made a wrong purchase, but there is still no answer. Does anyone know what I should do?

I want to request for the Figma AI Feature. 

Have problem on preview prototype but on figma design are fine. 

Even though I waited for a month to figma fix itselfs, it did not happen. So, I’m going to give it a try, since I’m getting increasingly fed up with this issue.The situation:I’m working on the component library for my organisation; I publish the changes made; I then go to the file in which the libary I just updated is used; The is no notification of an update When I check for updates in the assets panel there are updates listed; I klick on “Update” and still nothing happensSo I am stuck with a library that refuses to update. It DOES however update when I close and reopen Figma. Any help here?

I’ve tried evrything and I think is a bug. Here when we hover on the prototype, the text changes to state fill. I was not supposed to do it.And when pressing the button to remove, the button keeps on hover state.  

After adding a couple of new variables, the Publish button remains disabled, and in my connected files, I can't see those new variables added.

This bug is hard to properly describe, but I have a row of images that are set to fill container that keep resetting to fixed width any time I edit a completely different element on the same page. Honestly disappointed how often pretty severe bugs make it into the app these days. Before:  After: 

Hi ​@Eric Weber I am trying to contact sales but I have been unable to complete the website form (3 different browsers) due to a submission error [Failed to fetch (forms.figma.com)]. I have also tried emailing sales@figma.com but am not receiving any replies. Could you please advise? 

Hi,I have been unable to create a new project. It’s just showing the loading pop up with no action. Tried it on apps, browsers, and mobile browsers showing the same thing. Tried it on different network also the same. I’m on the enterprise plan and was a manager for our team’s workspace.Please check  Thanks!Edit: added the plan info

Hello,My Figma Education plan expired and I’ve been unable to re-verify my student status since September 2025.I’m currently an active college student enrolled in a graduate microprogram (Education) at a French-language CEGEP in Québec, Canada.Please find attached my valid student ID as proof of enrollment.Could you please review my case and restore access to my Education plan?My Figma account is registered under this email address.Thank you for your time and assistance,Kathy Côté(redacted by the moderator due to PII)Cégep de Sainte-Foy (French-language college)Québec, Canada