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Parnaz Kazemi
Parnaz Kazemi
New Member
August 11, 2026
Solved

Mistake Full seat

  • August 11, 2026
  • 1 reply
  • 34 views

 

Hello Figma Support Team,

I am contacting you regarding an accidental full seat charge on my Figma account.

My account is associated with [email redacted by forum moderator to remove PII] and the team name is parnazkzmdesign.

I had shared one of my files with a friend with view access only. Unfortunately, I accidentally clicked the edit permission option, which seems to have temporarily changed the access level and resulted in a $10 full seat charge.

As soon as I noticed the mistake, I immediately removed the edit/full seat access and the user no longer has any editing permission or full seat access to my team. This was an accidental action and I do not intend to add this person as a full seat member.

Could you please review this case and remove the $10 charge from my account?

I would appreciate your help in correcting this accidental billing event.

Thank you for your support.

Best regards,
Parnaz Kazemi

[email redacted by forum moderator to remove PII]

 

Best answer by Gayani_S

Hey ​@Parnaz Kazemi, thanks for reaching out!

I can see that you’ve already reached out to us via Ticket #2064951. That's the right place for it, since I can't look into account or billing specifics here on the forum for security reasons. Someone from our team will follow up with you directly there.

A couple of things that might help while you wait on the ticket:

  • To stop this from happening again, you can set your team's seat approvals so that permission changes require manual admin approval instead of applying automatically. You'll find this under Admin > Settings > Seat approval settings. More detail here: Set approval settings for new seats.
  • For a general breakdown of how seats and billing work on your plan, Manage billing on the Professional plan is a good one to have on hand.

Hope this helps, let me know if anything's unclear in the meantime!

1 reply

Gayani_S
Figmate
Gayani_SAnswer
Community Support
August 11, 2026

Hey ​@Parnaz Kazemi, thanks for reaching out!

I can see that you’ve already reached out to us via Ticket #2064951. That's the right place for it, since I can't look into account or billing specifics here on the forum for security reasons. Someone from our team will follow up with you directly there.

A couple of things that might help while you wait on the ticket:

  • To stop this from happening again, you can set your team's seat approvals so that permission changes require manual admin approval instead of applying automatically. You'll find this under Admin > Settings > Seat approval settings. More detail here: Set approval settings for new seats.
  • For a general breakdown of how seats and billing work on your plan, Manage billing on the Professional plan is a good one to have on hand.

Hope this helps, let me know if anything's unclear in the meantime!

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