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Question

Recover files from an account that got deactivated permanently

  • August 5, 2026
  • 1 reply
  • 5 views

kashvigandhi

Hello Figma Support,

I'm reaching out because I've lost access to my Figma account after my university permanently deactivated my student email address.

The account was registered using my university email, and since that email no longer exists, I've been logged out of Figma and can no longer sign in or complete the account recovery process.

This account contains several important academic, professional, and portfolio projects that I need to access. I can provide any information necessary to verify that I am the owner of the account, such as the original email address, my name, previous login details, team/workspace information, or any other verification you require.

If possible, I'd greatly appreciate your help in recovering access to the account or transferring it to my new email address.

Thank you for your time and assistance. I look forward to hearing from you.

1 reply

Jaycee Lewis
Figmate

Hi, ​@kashvigandhiΒ πŸ‘‹ Sorry to hear about that happening. I found your open support ticket (IDΒ 2053426) and verified it is open and being assigned to one of our specialists. Please keep any replies or follow-ups to your ticket. This helps protect your information. If you do not see the support ticket in your inbox, check you spam folders too. The subject line isΒ Cannot log into education plan account. Please let me know if you have any other questions. β€” Jaycee