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Question

Losing access to school account

  • August 12, 2026
  • 1 reply
  • 11 views

e B

Hello my school email account that I use figma with is going to be deactivated and I would like to switch emails but the link to contact support on the guide page doesn’t work. I would really love to have access to all these files as they are very important. I don’t know where to turn.

1 reply

Celyn_L
Figmate
  • Figmate
  • August 12, 2026

Hi ​@e B, Celyn from the Figma Community Support team here. Thanks for reaching out, happy to help!

I understand you’d like to update the email address associated with your Figma account, as your school email will be deactivated soon.

I’ve gone ahead and created a support ticket for you so our support team can review your request and assist you with the next steps. Your ticket number is #2066711.

 Someone from the team will be reaching out to you directly via your ticket, so please keep an eye on your inbox.

Thanks for your patience in the meantime!